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Oriental Suites Hotel & Spa

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Oriental Suites Hotel & Spa
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1,349 Reviews from our TripAdvisor Community

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There are newer reviews for Oriental Suites Hotel & Spa
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Showing 1,155: English reviews
Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW

I have to say that the service was beyond our expectations! The staff was beyond helpful. From when we first arrived, to breakfast in the morning to helping us secure sim cards for our phones, I have to say that I was thoroughly impressed! The rooms at the hotel were nice and quiet when not facing the street. The breakfast... More 

Helpful?
Thank danielhuang
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 days ago NEW

The level of service at this hotel was something else! We had a bit of a disaster to deal with on arrival as we left one of our bags on a tour bus we were dropped off at the hotel on. We explained the problem and the staff (who spoke excellent English) immediately called the company, managed to locate the... More 

Helpful?
Thank Simon D
Manila, Philippines
2 reviews
Reviewed 6 days ago NEW

This is my first time to give a review out of all the hotels we're stayed in when we travel abroad. I highly recommend this hotel to everyone who'll be going to Hanoi especially for 1st timers like us. Our stay in Hanoi was more fun because of the service they gave us. First, hotel is in great location, near... More 

Helpful?
Thank itsdeijavu
Province of Malaga, Spain
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 days ago NEW

3 of us stayed here for a total of 10 days, with a break in Mai Chau in between. I reckon that made us among the longer staying guests as we immersed ourselves in Hanoi. I would completely recommend this hotel for comfort, service and location. I booked Junior suites with a city view as a comparison with other hotels... More 

Helpful?
Thank David G
Telluride, Colorado
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

The Oriental Suites Hotel was perfect from the pickup at the airport on arrival to drop-off at the airport on departure. Located in the Old Quarter of Hanoi the entrance to the hotel is unassuming, but the moment we stepped through the door we were greeted by the most pleasant and helpful staff imaginable. Then while waiting for our passports... More 

Helpful?
Thank Sinjin99
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago via mobile

We stayed there in October this year and enjoyed the experience very much. The staff were knowledgeable and accommodating, and the service personal. Nothing bad to speak of, would highly recommend anyone staying here. Thanks guys! Louis & Dana

Helpful?
Thank Louis D
Anaheim, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

Writing this while still staying here and posted it on Expedia also because I'm so excited and grateful to find this hotel. Great location and very clean, comfortable and quiet room. If you travel with children or a baby like me, standard room may be a bit small. What set this hotel apart is their staff. My family travel a... More 

Helpful?
Thank CatThanh
United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

Tracy, Alice, Sara, Andy and the rest of the team, you made our stay very, very special. Thank you for all the assistance, suggestions and above all, your warm hospitality! Hotel is in a great location in the Old Quarter and close to all the action. Our room was on floor 4 facing the garden on the back. It was... More 

Helpful?
1 Thank s1sct
Amsterdam, The Netherlands
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago via mobile

This was the first hotel we stayed in in Vietnam and it we expected it to be nice but in reality it was even better. The staff makes you feel like royalty, they go above and beyond to make your stay as comfortabel as possible. Excellent personal service is the standard here. To top that they serve a delicious breakfast... More 

Helpful?
Thank Karin1988
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago via mobile

Fantastic three night stay here. Will definitely return here if visiting Hanoi again. Front desk staff are the best. Service is the best I have experienced in a long time. So helpful, informative, pleasant and always looking out for you. They will provide you with a map and information about the local area and things to do when you arrive.... More 

Helpful?
Thank Sajal P

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Concierge
Official Description (provided by the hotel)
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 

Additional Information about Oriental Suites Hotel & Spa

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Region: Vietnam > Hanoi
Price Range: ₹ 4,035 - ₹ 8,207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oriental Suites Hotel & Spa 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#3 Business Hotel in Hanoi
#4 Romantic Hotel in Hanoi
#6 Luxury Hotel in Hanoi
#7 Family Hotel in Hanoi
#7 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Oriental Suites Hotel & Spa staff and other travellers.
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Questions? Get answers from Oriental Suites Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We're heavy sleepers so it wasn't a problem, but I could see some that need absolute quiet not being right on the street”
 of 5 bubbles DavidH0523, 1 Dec 2016 | Read review
“I got a deluxe double room and it was quite compact but still comfortable.”
 of 5 bubbles Nuella01, 28 Nov 2016 | Read review
“A city view room can be noisy as there is a night market directly outside every weekend”
 of 5 bubbles danielhuang, 27 Nov 2016 | Read review
“Splurge (but not by much) and go for the junior suite or higher.”
 of 5 bubbles Sinjin99, 26 Nov 2016 | Read review
“Book a suite if you can”
 of 5 bubbles davidhM929DS, 22 Nov 2016 | Read review
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