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Hanoi City Palace Hotel

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1,211 Reviews from our TripAdvisor Community

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There are newer reviews for Hanoi City Palace Hotel
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Showing 1,082: English reviews
Thirsk, United Kingdom
Reviewed 4 weeks ago via mobile

I don't often leave these kind of reviews but anyway. Positives: - Attractive lobby with welcome drinks - Smiley reception staff - Good location - Nice wallpaper in room and free bottled water Negatives - Hot water intermittent and only lasted 2 minutes at a time - Booked room with window - room had window, looking onto corridor. Staff highlighted...

3Thank cj922012
Canberra, Australia
Reviewed 27 October 2016

The location is perfect. Good restaurants further up the street. If one does not mind the traffic and crossing the railway tracks, the temple of Literature and the Fine Arts Institute are within reach. Down Hang Bong street is Hang Gai (Silk street) and the lake. The hotel decor is simply amazing, rooms are clean, some rooms have renovated bathroom,...

1Thank bichthuan
Reviewed 22 October 2016 via mobile

My friend and I stayed there for four nights straight with their amazing breakfast! The manager was a great guy who even took us to buy some local coffee. He and the other person who works in the hotel drove is there and then waited for a while. I will go back to that hotel if I visit Hanoi again...

Thank Tina T
Taipei, Taiwan
Reviewed 15 October 2016

I can say that this hotel is one of the best hotel in Hanoi I've tried. I love to do hotel-hopping and I am very picky in terms of choosing the hotels. This hotel truly a palace in the city. You received what you paid for. Very reasonable price. Thank you Mr. Phong Pham for giving me a nice deal!

1Thank LanceJosef
Nambour, Australia
Reviewed 13 October 2016 via mobile

In the heart of the Old quarter this hotel has a great location. Very friendly and helpful staff. The rooms are very comfortable clean. Great foyer with travel desk and ATM located at hotel. The owner Tony is more than happy to assist with anything you need and runs a fantastic travel agency. I will certainly be using him again...

Thank leanneschubert
Reviewed 5 October 2016 via mobile

I'm very happy when i stay here. The staff is very friendly & professional. The room is comfortable and here is the good location in Hanoi. The breakfast is very good meal. At hotel, the staff also introduce some tours for me... If i have opportunity to come back Vietnam, i'll choose Hanoi city palace hotel again.

Thank 健郎 鈴
Reviewed 5 October 2016 via mobile

I stayed two nights here. This boutiques grand facade captures you as you walk in, separating itself from other boutiques in this area. It is conveniently located in the center of old quarter. The staff were friendly, and I enjoyed getting information on things to do in Hanoi and places to eat. They are happy to help with your tour...

Thank Eugenia B
Reviewed 23 September 2016 via mobile

Very reasonably priced... Great location, helpful, friendly staff, good breakfast and very clean rooms...... Close to everything. Would definitely stay there again. I love Hanoi and loved this hotel (great value)!

1Thank Cameron T
Reviewed 18 September 2016

Located on pedestrian street along the old town square in the city. good rooms , great room service , amazing staff who were very cooperative and helped us arrange trips across Hanoi. Breakfast was decent . All in all i would strongly recommend this place .Its close to the Old quarter.

2Thank Chaitra K
Reviewed 14 September 2016 via mobile

This hotel is very great service. The staff always help us to arrange transportation and always communication with us. They are so nice and friendly. Everytime when we go out to hotel, we always ask the map and they do not hesitate to give that to us. I really love this place. If I have a chance to visit Hanoi...

1Thank JuRNiSeE

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  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Free Breakfast
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more   less 

Additional Information about Hanoi City Palace Hotel

Address: 106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
Region: Vietnam > Hanoi
Price Range: ₹ 1,362 - ₹ 3,201 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hanoi City Palace Hotel 3.5*
Number of rooms: 18
Reservation Options:
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Also Known As:
Elegance 3 Hotel Hanoi
Elegance 3 Hanoi
Hotel Style:
#15 Business Hotel in Hanoi
#20 Family Hotel in Hanoi
#25 Best Value Hotel in Hanoi
#29 Romantic Hotel in Hanoi
#29 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Hanoi City Palace Hotel staff and other travellers.
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Questions? Get answers from Hanoi City Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front room has private balcony”
 of 5 bubbles jeanlJ5554FD, 16 Nov 2016 | Read review
“a room with a modern bathroom”
 of 5 bubbles bichthuan, 26 Oct 2016 | Read review
“Probably go for a superior room rather than delux with a balcony if possible.”
 of 5 bubbles 754annee, 8 Jul 2016 | Read review
“Front rooms are larger but near road. Rear rooms are quieter”
 of 5 bubbles Sahay49, 4 Jul 2016 | Read review
“Make sure you dont get a room with a Window out to the stairways”
 of 5 bubbles TonjeH465, 25 Jun 2016 | Read review
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