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Somerset West Lake

130 reviews
#182 of 606 Hotels in Hanoi
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Traveller (83)
Room & Suite (36)
Dining (6)
Overview
  • Excellent37%
  • Very good40%
  • Average18%
  • Poor3%
  • Terrible2%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.0 Star Hotel
All hotel details
Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (130)Write a Review
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All reviewstwo bedroom apartmentgym and swimming poolhcm mausoleuma short taxi ridein house restaurantnearby attractionswashing machineexcellent accommodationduring tetold quarternice poolnoi bai airportbit datedhousekeeping staffhigh floortourist spotsbreakfast spread
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11 - 15 of 109 reviews
Reviewed 15 September 2017 via mobile

Stayed here for two nights. Have stayed in other Somerset properties in Asia and this one is definitely not upto the mark. While the suites are decently sized, the place had a worn out dim-lit feel about it. The breakfast spread is pathetic although the...More

Thank Emptymusings
Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 17 September 2017

Dear Emptymusings, Thank you for sharing your stay experience with us. We are sorry that our property is not meeting your expectations. We appreciate your feedback about the breakfast and will work for improvement. We hope you will stay with us again, giving us another...More

Reviewed 7 August 2017 via mobile

Here I found the best service. Thanks to Mr. Alex, the front office who go extramile in doing more for my request. I was sick and I need a medicine so he offer to buy one for me. He also show his genuine and service...More

Thank TheKimHim
Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 8 August 2017

Dear TheKimHim, Thank you very much for your compliment. Your heartfelt words and special mention of Alex will be shared with his team for encouragement. At the same time, I am sorry to hear that we couldn't meet your expectation in kitchen cleaning quality. Please...More

Reviewed 21 July 2017

I've been stayed in many 5-6 stars hotel in Vietnam but still wanted to try Somerset that's why last time I choosed Somerset. Even there was a little dissatisfied but I still hope there will be another chance to have experience in Somerset cause I...More

Review collected in partnership with this hotel
Thank ngocmailinhn
Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 23 July 2017

Dear ngocmailinhn, Thank you for sharing your stay experience at Somerset West Lake Hanoi. Please accept our sincerely apologize if we failed to meet your satisfaction in some aspects. I am glad to learn that you like our receptionists. Our property doesn't have in-door spa....More

Reviewed 18 July 2017

Suitable with all aspect for business trip, holiday trip etc...as SOMERSET is providing excellent level of comfort stay. staff well acquainted with guest. Location of somerset West lake is 2 site location back side on west lake bank is excellent view but over location is...More

Review collected in partnership with this hotel
Thank Peshank
Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 20 July 2017

Dear Peshank, Thank you for choosing to stay with Somerset West Lake Hanoi. It is great to have you stay with us. I am glad to learn that you like our service and location. We appreciate your recommendation and we look forward to welcoming you...More

Reviewed 14 July 2017

Overall good hotel, location a bit far from the center but still manageable My room was supposed to have a lake view but only could see very little of the lake on the side from the window => disappointment that could be easily avoidedMore

Review collected in partnership with this hotel
Thank Tddd2017
Response from Thanh T, Assistant Residence Manager at Somerset West LakeResponded 20 July 2017

Dear Tddd2017, Thank you for sharing your stay experience with us. We are sorry that our property is not meeting your expectations. We appreciate your feedback about the little lake view from the window. At the same time, we are glad that you like our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Shuttle Bus Service
Business Centre with Internet Access
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Details
Price range
US$ 71 - US$ 105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#54 Luxury Hotel in Hanoi
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 71 - US$ 105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#54 Luxury Hotel in Hanoi
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (83)
Room & Suite (36)
Dining (6)
Pool & Beach (5)
Hotel & Grounds (84)
Bathroom (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
Mimi F
7 November 2016|
Answer
Response from Carbarg | Reviewed this property |
We had a similar situation, booked a couple of days and then we got a really good deal to stay there 'till 11pm, since our flight was at 1am
1
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Wayne K
5 December 2015|
Answer
Response from Merlion42 | Reviewed this property |
The hotel does provide transport to and fro the airport, but it is NOT free. It cost VND950,000++ per way (or VND1,450,000++ per 2 way) for a Mercedes Car that can accomodate maximum 3 persons and 2 small luggage. We hailed... More
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Votes
Room Tips
"Lake views only ar rear"
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"Unlike what is customary in the USA, room service staff worked the room while you're present. Tub ridge..."
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"excellent"
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"Excellent room service"
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