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Somerset West Lake

Agoda.comUS$ 73*
View Deal
#168 of 581 Hotels in Hanoi
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 87*
US$ 73*
Great Deal
US$ 86*
US$ 75*
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Somerset West Lake
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106 Reviews from our TripAdvisor Community

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Showing 89: English reviews
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Hanoi, Vietnam
Reviewed 4 days ago NEW

This propery is right beside the West Lake which is really nice. Our room was at 1st floor and it had a garden/pool view which was not so bad. Everything was good in general. It is good to book this residence during weekend to stay with family.

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Helpful?
Thank Thehotellover
James L, General Manager at Somerset West Lake, responded to this review

Dear Thehotellover, Thank you for choosing to stay with Somerset West Lake Hanoi. It is great to have you stay with us. I am glad to learn that you like your apartment facing the garden and swimming pool. We appreciate your recommendation and we look forward to welcoming you again. Sincerely, James LIM General Manager

Bogota, Colombia
Reviewed 3 weeks ago via mobile

It's a good hotel, nice rooms and good service. However, the lake view is not that good. And even though I booked a lake view room, I just got it after two days. Nonetheless, the service is very good, people is very friendly and helpful

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Helpful?
Thank GERMAN ALBERTO P
James L, General Manager at Somerset West Lake, responded to this review

Dear 161germ_nr, Thank you for writing this review and your compliments of our rooms and service. I am happy to hear that you like the service of our team and this would certainly motivate us to continually improve our service delivery. At the same time, I am sorry to hear that we couldn't offer the lake-view room earlier and that...

Kanagawa
Reviewed 3 weeks ago

Big enough to stay with family and facilities as cooking yourself. You may not use these because attractive food you can find anywhere. Breakfast I went out to get because offering by hotel are not so attractive and expensive than providing survice so you may better to go outside and feed you a much exciting for you.

Review collected in partnership with this hotel
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Helpful?
Thank Akitakomachi
James L, General Manager at Somerset West Lake, responded to this review

Dear Akitakomachi, Thank you for sharing your stay experience. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Sincerely, James LIM General Manager

Reviewed 4 weeks ago via mobile

Upon arrival, after checking in, we had to carry our own luggage to the room, which we found a bit strange. The room was spacious and there's a nice sized kitchen and bathroom. A few things the hotel can improve on; -pillows we're way to soft - even two did not help and my head just wasn't comfortable -TV was...

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Helpful?
1Thank MsWongYM
James L, General Manager at Somerset West Lake, responded to this review

Dear MsWongYM, Thank you for taking time to write this review. I am sorry to learn that our staff wasn't available to assist with you luggage upon your arrival. Please be assured that we take the feedback seriously and have worked with the departments to improve the service delivery. We are also appreciative of your feedback on the firmness of...

Ho Chi Minh City, Vietnam
Reviewed 4 weeks ago

Good for family/couple. Good stay - somewhat reasonable price, good location, good service. The hotel facility should be renovated soon. They support our anniversary by decorating the room with flowers and candles - appreciate that. Will come back.

Review collected in partnership with this hotel
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Helpful?
Thank Hai P
James L, General Manager at Somerset West Lake, responded to this review

Dear Hai P, Thank you for staying with Somerset West Lake. It is our pleasure to have you stay with us. I am happy to learn that you like our serviced residence and you like the anniversary decoration in your apartment. Your compliments will certainly motivate us to continually improve our service delivery. We look forward to welcoming you again....

Reviewed 25 April 2017

For the money with the size of the rom, it is definitely good value. The location is near West Lake (as its name implies). And it would be a good location to have a walk in the city centre. Not much variety of the breakfast, but since I was on the biz trip, it was OK. If I had been...

Review collected in partnership with this hotel
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Helpful?
Thank FaRa-Sandhi
James L, General Manager at Somerset West Lake, responded to this review

Dear FaRa-Sandhi, Thank you for choosing Somerset West Lake as your accommodation during your recent visit. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Sincerely, James LIM General Manager

Bruges, Belgium
Reviewed 18 April 2017

Nice appartments with an excellent hotel service situated in a more quiettly enviroment near to westlake. Nice maintained swimming pool Possibility to participate activities during weekends Friendly and helpfull staff

Review collected in partnership with this hotel
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Helpful?
Thank bart990
James L, General Manager at Somerset West Lake, responded to this review

Dear bart990, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again. Sincerely, James LIM General Manager

Kuala Lumpur, Malaysia
Reviewed 2 March 2017 via mobile

As a 4 star hotel, I thought Somerset should offer better service. When I book the room before my stay, I have already informed that we are celebrating our anniversary there and the booking staff actually noted on this. But in the end, there's nothing from the hotel that gave us the personal touch. Not even a nicely decorated room....

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Helpful?
1Thank peggy_teo
James L, General Manager at Somerset West Lake, responded to this review

Dear peggy_teo, Thank you for sharing your stay experience. My sincere apologies for not being able to make your stay more comfortable and memorable. I have personally highlighted the feedback to our team to ensure that we can do a better job going forward. Your feedback on the breakfast service has also been shared with the restaurant operator and we...

George Town, Malaysia
Reviewed 20 February 2017

Generally the whole apartment looks great even the location wise may not in prime area. The only issue which I feel need much improvement will be the in-house restaurant as the breakfast selection is really less choice and also the refill of the food is really take long time even we had the breakfast at 09:00am which I'm expecting this...

Review collected in partnership with this hotel
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Helpful?
Thank Chong Liang C
James L, General Manager at Somerset West Lake, responded to this review

Dear Chong Liang C, Thank you for taking time to write this review. I am sorry for the less than satisfactory breakfast service that you had experienced. We have shared your valued feedback to our restaurant operator and will work with them closely to improve the service. At the same time, I am glad to hear that you like our...

Washington DC, District of Columbia
Reviewed 12 February 2017

In looking for a different place to stay outside of my usual hotel, I decided on a serviced apartment. Having the option of cooking meals vs. eating out every night was appealing. A friend had stayed at Somerset a few years ago and provided a good recommendation. I also knew that I wanted to be in the Westlake area vs....

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Helpful?
Thank amitchella
James L, General Manager at Somerset West Lake, responded to this review

Dear amitchella, Thank you for sharing you stay experience. I am very happy to learn that you like like our serviced residence. I am appreciative of your compliments on the service standard of our team members, the location, as well as the serenity of our property. I have noted your feedback and would certainly work with the team on an...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
With landscaped gardens and a quiet open-air environment, you can experience high standards of Hanoi’s serviced accommodation in these spacious apartments. The ideal corporate housing for the international executive and family on project assignment or relocation. The residences are convenient for business while also being close to international schools, shopping and entertainment. The landscaped gardens and spacious apartments with a scenic view of the West Lake provide the security and comfort of private accommodations with the extensive services and facilities desired while on international assignment in Hanoi.With a lush greenery and picturesque view of the West Lake from a private balcony, terrace or compound private garden, each of the spacious apartments is elegantly decorated and fully furnished. The 90 studio, one, two and three-bedroom residences are designed with a variety of layout options so that you can choose the apartment that suits your individual needs. The slate tile and/or wooden floors in the livingareas and carpeted bedrooms, and fully-equipped kitchens provide comfortable and luxurious accommodations for international executives and familiesITailored to meet the individual need of the international executive and family while on business travel or relocation, the services and facilities are extensive and innovative. With shuttle bus services to destinations in the city, quarterly social events and residents' programmes, you can experience and enjoy the culture of Vietnam while living and enjoying Hanoi’s serviced accommodation at its best.24-hour security & receptionDaily breakfastIn-house cafeFully-equipped gymnasiumBusiness centre servicesWireless Internet (WiFi) accessOutdoor swimming pool and children's poolTelephone with IDD & voicemail facilitiesChildren's playgroundChildren's indoor playroomLaundry & dry cleaning servicesBabysitting serviceGrocery delivery serviceDoctor on-callDaily housekeeping service (except Sundays)Room serviceQuarterly social events / residents' programmesFully-equipped kitchenTelevision with satellite & cable channelsWater filtration systemMulti-split air-conditioning & heatingShuttle bus services within the city on fixed scheduleCarpark ... more   less 

Additional Information about Somerset West Lake

Address: No 254D Thuy Khue Road, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: ₹ 4,137 - ₹ 6,206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Somerset West Lake 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Somerset West Lake Hanoi
Somerset West Lake Hotel Hanoi
Hotel Style:
#46 Luxury Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Somerset West Lake staff and other travellers.
3 questions
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Questions? Get answers from Somerset West Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I found the view from unite 708 to be fabulous!”
  • Kitchen area in 1 bedroom deluxe.
  • Living/dining area in 1-bedroom deluxe.
  • separate bedroom in deluxe unit.
  • Bathroom in 1-bedroom deluxe.
  • View from front door. This is the hallway for the 1-bedroom deluxe
  • Looking over pool/play area and lake.
amitchella, 11 Feb 2017 | Read review
“All rooms are spotless and quiet, I prefer a room facing the lake, but it's really unimportant.”
SonOfClovis, 24 Jan 2017 | Read review
“Try Room 410. Good view of the lake.”
tammireddy, 25 Sep 2016 | Read review
“We stayed in the room with a huge balcony overlooking Westlake, unfortunately, the view is not that great, as it is a very big lake, all the good views are on the other side of the lake.”
LWhorlow, 6 Sep 2016 | Read review
“Ground floor rooms have a small patio with access to the pool area!”
cjsegninir, 5 Sep 2016 | Read review
5 of 5
Agoda.com
US$ 73* /night
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Hotels.comUS$ 86
Booking.comUS$ 75
CancelonUS$ 87
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*Disclaimer
Prices are for 1 room, 2 adults
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