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Somerset West Lake

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Traveller (91)
Room & Suite (37)
Traveller (91)
Room & Suite (37)
Dining (6)
Overview
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star accommodation
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Reviews (145)
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Traveller rating
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LanguageEnglish
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45
45
23
4
2
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All reviews small gym swimming pool is very nice apartment hotel washing machine excellent accommodation old quarter business center ho chi minh mausoleum great place to stay amenities taxi lake vietnam accommodations quarters chaos
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1 - 5 of 119 reviews
Reviewed 24 August 2018

Located by the West Lake near to Ho Chi Minh Mausoleum and the Vietnam War Museum.Apartments are great for families. Staff is most helpful.Swimming pool is very nice and gym well equiped.Always a taxi ready at the entrance.More

Review collected in partnership with this hotel
Thank EOMQ
Response from Thanh T, Manager at Somerset West LakeResponded 27 August 2018

Dear EOMQ, Thank you for staying with Somerset West Lake Hanoi and giving us perfect score. It is great to have you stay with us. We are glad to learn that you like our facilities and services. We look forward to welcoming you back in...More

Reviewed 20 August 2018

The apartments are actually quite large and in an area that is NOT far from the Old Quarter and in fact is a delightful place to be when the chaos and noise becomes too great. It is at the West Lake, which has very active...More

Thank Canadian1_10
Response from Thanh T, Manager at Somerset West LakeResponded 22 August 2018

Dear Canadian1_10, Thank you for sharing your stay experience with us. We are sorry that our apartment and facilities are not meeting your expectations. We appreciate your feedback and will work for improvement. We hope you will stay with us again, giving us another opportunity...More

Reviewed 9 May 2018

The hotel is quiet big, but a little old, breafast need to change everyday. My room has a bad smell I think because its old. Overview its nice but I think a litte expensive than the price. Thank you...More

Review collected in partnership with this hotel
Thank nntdiem
Response from Thanh T, Manager at Somerset West LakeResponded 11 May 2018

Dear nntdiem , Thank you for sharing your stay experience with us. We are sorry that our breakfast and apartment are not meeting your expectations. We appreciate your feedback and will work for improvement. We hope you will stay with us again, giving us another...More

Reviewed 10 April 2018

Bedside socket is British standard and cannot be used.The room was tidy but the washing machine could not be used. The provided coffee bags are small.Front desk staff friendly.Breakfast is rare, but it tastes goodMore

Review collected in partnership with this hotel
Thank 3,91,295
Response from Thanh T, Manager at Somerset West LakeResponded 11 April 2018

Dear 391295, Thank you for sharing your stay experience with us. We are sorry that our socket,washing machine,coffee bags and breakfast are not meeting your expectations. We appreciate your feedback and will work for improvement. We hope you will stay with us again, giving us...More

Reviewed 9 April 2018

Hotel is clean. Staff is nice. Air-conditioning is not very good because it direct blow to the bed when you are sleeping. Location is fair. If you are short trip, recommended to move to Somerset hotel located in the downtown.More

Review collected in partnership with this hotel
Thank vic2rfung
Response from Thanh T, Manager at Somerset West LakeResponded 11 April 2018

Thank you for sharing your stay experience with us. We are sorry that our air-conditioning location is not meeting your expectations. At the same time, we are glad that you like our room and staff. We hope you will stay with us again. Your sincerely,...More

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About
Description
With landscaped gardens and a quiet open-air environment, you can experience high standards of Hanoi’s serviced accommodation in these spacious apartments. The ideal corporate housing for the More international executive and family on project assignment or relocation. The residences are convenient for business while also being close to international schools, shopping and entertainment. The landscaped gardens and spacious apartments with a scenic view of the West Lake provide the security and comfort of private accommodations with the extensive services and facilities desired while on international assignment in Hanoi.With a lush greenery and picturesque view of the West Lake from a private balcony, terrace or compound private garden, each of the spacious apartments is elegantly decorated and fully furnished. The 90 studio, one, two and three-bedroom residences are designed with a variety of layout options so that you can choose the apartment that suits your individual needs. The slate tile and/or wooden floors in the livingareas and carpeted bedrooms, and fully-equipped kitchens provide comfortable and luxurious accommodations for international executives and familiesITailored to meet the individual need of the international executive and family while on business travel or relocation, the services and facilities are extensive and innovative. With shuttle bus services to destinations in the city, quarterly social events and residents' programmes, you can experience and enjoy the culture of Vietnam while living and enjoying Hanoi’s serviced accommodation at its best.24-hour security & receptionDaily breakfastIn-house cafeFully-equipped gymnasiumBusiness centre servicesWireless Internet (WiFi) accessOutdoor swimming pool and children's poolTelephone with IDD & voicemail facilitiesChildren's playgroundChildren's indoor playroomLaundry & dry cleaning servicesBabysitting serviceGrocery delivery serviceDoctor on-callDaily housekeeping service (except Sundays)Room serviceQuarterly social events / residents' programmesFully-equipped kitchenTelevision with satellite & cable channelsWater filtration systemMulti-split air-conditioning & heatingShuttle bus services within the city on fixed scheduleCarpark Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Air Conditioning
Airport Transportation
Babysitting
Business Centre with Internet Access
Concierge
Dry Cleaning
Hot Tub
Laundry Service
Multilingual Staff
Refrigerator in room
Self-Serve Laundry
Beachfront
Free Parking
Bar/Lounge
Breakfast included
Hotel Style
Luxury
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Hotel Style
Luxury
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
90
Price range
US$ 64 - US$ 99 (Based on Average Rates for a Standard Room)
Also Known As
Somerset West Lake Hanoi
,
Somerset West Lake Hotel Hanoi
Location
Vietnam > Hanoi
Hotel class
Hotel Style
Luxury
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
90
Price range
US$ 64 - US$ 99 (Based on Average Rates for a Standard Room)
Also Known As
Somerset West Lake Hanoi
,
Somerset West Lake Hotel Hanoi
Location
Vietnam > Hanoi
Photos
Traveller (91)
Room & Suite (37)
Dining (6)
Pool & Beach (5)
Family and Play Areas (1)
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Questions & Answers
Ask a question
Mimi F
7 November 2016|
Answer
Response from Carbarg | Reviewed this property |
We had a similar situation, booked a couple of days and then we got a really good deal to stay there 'till 11pm, since our flight was at 1am
1
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Wayne K
5 December 2015|
Answer
Response from Merlion42 | Reviewed this property |
The hotel does provide transport to and fro the airport, but it is NOT free. It cost VND950,000++ per way (or VND1,450,000++ per 2 way) for a Mercedes Car that can accomodate maximum 3 persons and 2 small luggage. We hailed... More
0
Votes
Room Tips
"Lake views are nice. Get patio door keys when checking in. Ask for non-smoking if desired."
Canadian1_10
20 Aug 2018
Read review
"Socket is British standard! And broken"
391295
10 Apr 2018
Read review
"Lake views only ar rear"
amadeus11190382
10 Dec 2017
Read review
"Unlike what is customary in the USA, room service staff worked the room while you're present. Tub ridge..."
cristopherjonm
9 Oct 2017
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