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Somerset West Lake

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#163 of 576 Hotels in Hanoi
Certificate of Excellence
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Somerset West Lake
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96 Reviews from our TripAdvisor Community

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Showing 80: English reviews
Washington DC, District of Columbia
Reviewed 1 week ago

In looking for a different place to stay outside of my usual hotel, I decided on a serviced apartment. Having the option of cooking meals vs. eating out every night was appealing. A friend had stayed at Somerset a few years ago and provided a good recommendation. I also knew that I wanted to be in the Westlake area vs....

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Helpful?
Thank amitchella
James L, General Manager at Somerset West Lake, responded to this review

Dear amitchella, Thank you for sharing you stay experience. I am very happy to learn that you like like our serviced residence. I am appreciative of your compliments on the service standard of our team members, the location, as well as the serenity of our property. I have noted your feedback and would certainly work with the team on an...

Reviewed 2 weeks ago via mobile

5 of us stayed 3 day staffs are friendly helpful and speak English room are clean very quiet and fully equipped with cook ware utensils big refrigerator washer cum dryer oven and even a toaster definitely will come back again

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Helpful?
Thank Peng Fatt C
James L, General Manager at Somerset West Lake, responded to this review

Dear Peng Fatt C, Greetings from Somerset West Lake. It is great to have you stay with us. We appreciate your kind compliments of our serviced residence. I am glad that you like the service of our team members, the amenities as well as the housekeeping service of our property. We hope you will stay with us again. Sincerely, James...

New York City, New York
Reviewed 3 weeks ago via mobile

This place was built in the 90s with no recent renovation or upgrade to the place. Place is so outdated that you will not believe it. The hotel room smells horrible with the smell of old date, furniture is old and dirty + dusty. Worst of all there is mold in the washer in the room and also dust that...

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Helpful?
2Thank Shinz C
James L, General Manager at Somerset West Lake, responded to this review

Dear Shinz C, Thank you for sharing you stay experience. I read your feedback with much concerns. I am sorry that we failed to meet your expectations. I have noted your observations and feedback and will be working on an improvement plan with the respective departments accordingly. At the same time, I am happy to learn that you find our...

Smugglers Notch, Vermont
Reviewed 3 weeks ago

It reads "Welcome Home" on the business card of the Somerset West Lake, and for once, that is an accurate advert. I truly felt at home during my stay. I have stayed at several hotels in Vietnam, and this experience certainly was one of the best if not THE best. Rooms are spacious, and kept spotlessly clean, with a large...

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Helpful?
1Thank SonOfClovis
James L, General Manager at Somerset West Lake, responded to this review

Dear SonOfClovis, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. I am particularly delighted to hear the wonderful compliments on Ryan, Ellen and Iris. They are definitely an asset to our serviced residence. I will be sharing...

Reviewed 5 weeks ago via mobile

I have spent a 10 days at Somerset West Lake. It is a good place if you need an apartment with full facilities and reasonable price. The party for residents once a month is awesome. You will have opportunity to taste local foods by Somerset West Lake. I am very happy with this place.

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Helpful?
Thank Dũng N
James L, General Manager at Somerset West Lake, responded to this review

Dear Dũng N, Thank you for sharing your stay experience. I am glad that you a wonderful stay with us recently. The Residents Day on every first Friday of the month is designed to share a little of the local culture with our valuable residents so to add a little bit of local touch to their stays and also to...

Hanoi, Vietnam
Reviewed 16 January 2017

Room condition is good to stay. Clean and nice interior design. You can choose scramble, omelet, soft-boiled egg.. and also enjoy Vietnam noodle or Japanese noodle and coffee with simple buffet. Wi-Fi internet speed is normal but good to use. But if your room is wide, then you may not be able to connet Wi-Fi somewhere of your room cause...

Review collected in partnership with this hotel
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Helpful?
Thank euijun2017
James L, General Manager at Somerset West Lake, responded to this review

Dear euijun2017, It is great to have you stay with us. We are glad that you had an enjoyable stay. Your kind compliments on the room layout and condition, breakfast service and the gym facilities are appreciated by the team. We hope you will stay with us again. Sincerely, James LIM General Manager

Bangkok, Thailand
Reviewed 4 January 2017 via mobile

We decided to stay a bit far from old quarter and hoan kiem lake because at least to stay nearby west lake is almost the same price you pay for townhouse hotel in those areas. Once we checked-in somerset westlake, it wasn't disappointed me even hotel is a bit old but inside is clean and good smell. Also, the bed...

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Helpful?
Thank Phensinee
James L, General Manager at Somerset West Lake, responded to this review

Dear Phensinee, Thank you for your generous compliments of our serviced residence. It is great to have you stay with us and we are even more delighted to learn that you had a wonderful stay. Your compliments motivate us to continually improve our service delivery. We hope to have the pleasure of welcoming you again soon. Sincerely, James LIM General...

Reviewed 29 December 2016 via mobile

Stayed 5 nights here and it was a comfortable experience, all my needs were met, away from the hustle and bustle of Hanoi's city centre. Front desk staff were friendly and attentive - faulty electric kettle was replaced immediately and nearby attractions were highlighted to me together with directions shown on a map. Have to add that in-house restaurant staff...

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Helpful?
Thank Elaine T
James L, General Manager at Somerset West Lake, responded to this review

Dear Elaine T, Thank you for your compliments and we are happy that you had a wonderful stay with us during your recent visit. I am glad that you find the location of our property which is next to the scenic West Lake ideal for you. I am sorry about the faulty electric kettle but glad that our team was...

Yangon
Reviewed 10 December 2016

We stayed there for 6 nights. Staffs are friendly and always willing to help. Especially FO staffs. Thank you Ryan! Complete information is provided in the room and facilities are perfect. We would love to stay there if we visit Hanoi again.

Review collected in partnership with this hotel
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Helpful?
Thank Saw Nyi Nyi W
James L, General Manager at Somerset West Lake, responded to this review

Dear Saw Nyi Nyi W, Thank you for taking time write this review. I am most happy to learn that you like the service of our team members as well as the facilities of our serviced residence. Your kind compliments will be shared with my team and this would motivate us to do better to ensure that our residents have...

Victoria, Canada
Reviewed 6 December 2016 via mobile

Was really satisfied with our stay at this property :) great value for money! All rooms are equipped with wifi, and we were fortunate enough to get upgraded to a deluxe room! Staff were warm, helpful and friendly. Would definitely stay again :)

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Helpful?
Thank Serene G
James L, General Manager at Somerset West Lake, responded to this review

Dear Serene G, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Sincerely, James LIM General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
With landscaped gardens and a quiet open-air environment, you can experience high standards of Hanoi’s serviced accommodation in these spacious apartments. The ideal corporate housing for the international executive and family on project assignment or relocation. The residences are convenient for business while also being close to international schools, shopping and entertainment. The landscaped gardens and spacious apartments with a scenic view of the West Lake provide the security and comfort of private accommodations with the extensive services and facilities desired while on international assignment in Hanoi.With a lush greenery and picturesque view of the West Lake from a private balcony, terrace or compound private garden, each of the spacious apartments is elegantly decorated and fully furnished. The 90 studio, one, two and three-bedroom residences are designed with a variety of layout options so that you can choose the apartment that suits your individual needs. The slate tile and/or wooden floors in the livingareas and carpeted bedrooms, and fully-equipped kitchens provide comfortable and luxurious accommodations for international executives and familiesITailored to meet the individual need of the international executive and family while on business travel or relocation, the services and facilities are extensive and innovative. With shuttle bus services to destinations in the city, quarterly social events and residents' programmes, you can experience and enjoy the culture of Vietnam while living and enjoying Hanoi’s serviced accommodation at its best.24-hour security & receptionDaily breakfastIn-house cafeFully-equipped gymnasiumBusiness centre servicesWireless Internet (WiFi) accessOutdoor swimming pool and children's poolTelephone with IDD & voicemail facilitiesChildren's playgroundChildren's indoor playroomLaundry & dry cleaning servicesBabysitting serviceGrocery delivery serviceDoctor on-callDaily housekeeping service (except Sundays)Room serviceQuarterly social events / residents' programmesFully-equipped kitchenTelevision with satellite & cable channelsWater filtration systemMulti-split air-conditioning & heatingShuttle bus services within the city on fixed scheduleCarpark ... more   less 

Additional Information about Somerset West Lake

Address: No 254D Thuy Khue Road, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: ₹ 4,301 - ₹ 6,183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Somerset West Lake 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Somerset West Lake Hanoi
Somerset West Lake Hotel Hanoi
Hotel Style:
#46 Luxury Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Somerset West Lake staff and other travellers.
3 questions
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Questions? Get answers from Somerset West Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I found the view from unite 708 to be fabulous!”
  • Kitchen area in 1 bedroom deluxe.
  • Living/dining area in 1-bedroom deluxe.
  • separate bedroom in deluxe unit.
  • Bathroom in 1-bedroom deluxe.
  • View from front door. This is the hallway for the 1-bedroom deluxe
  • Looking over pool/play area and lake.
 of 5 bubbles amitchella, 11 Feb 2017 | Read review
“All rooms are spotless and quiet, I prefer a room facing the lake, but it's really unimportant.”
 of 5 bubbles SonOfClovis, 24 Jan 2017 | Read review
“Try Room 410. Good view of the lake.”
 of 5 bubbles tammireddy, 25 Sep 2016 | Read review
“We stayed in the room with a huge balcony overlooking Westlake, unfortunately, the view is not that great, as it is a very big lake, all the good views are on the other side of the lake.”
 of 5 bubbles LWhorlow, 6 Sep 2016 | Read review
“Ground floor rooms have a small patio with access to the pool area!”
 of 5 bubbles cjsegninir, 5 Sep 2016 | Read review
5 of 5