Spent 3 weeks in Vietnam and Thailand in February 2020, at which time there was significant concern in the region about novel coronavirus. When we checked in to our room at Artisan Lakeview Hotel there was mucus (a booger, to be precise) on the desk, along with some dust. I'm not especially high maintenance so even though it was gross I picked it up in a tissue and proceeded to settle in. When I noticed a second specimen on table encasing the mini-fridge I decided the hotel's cleaning was substandard. I also found a few hairs in the bed under the comforter, glued together by a dark gummy substance. Within 10 minutes of checking in I returned to the desk and asked to check out without being charged. They acted confused, fiddled with the computer for five minutes, and offered me a different room. I refused a replacement room because I was turned off from their hotel. They wanted me to pay in full for the room. I had made the reservation on agoda.com less than 2 hours prior to checking in. Based on the cleanliness and the poor service from the staff I would recommend travelers to avoid this property. TL;DR - boogers in the room in two clearly visible spots…
We were recommended this property by a friend who lived in Hanoi for many years. Being our first trip to Hanoi we were happy for the recommendation. It is a quaint older style hotel with fairly basic facilities that would suit the budget traveler. We took a deluxe room which gave us a nice view of the lake. The location is the "old quarter" close to the lake. The Vietnam Airlines Bus dropped us off within a 50 meters because it was in a small one way street. This means you don't get bowled over in traffic when you walk out the door. The other thing about the location was that is was easy to walk to most attractions. Being near the lake (Ho Hoan Kiem) we were able to use the walking path around the lake to access these. A walk to the opera house and museums via the lake is about 30 minutes. We took a taxi to the Ho Chi Minh Mausoleum and walked back comfortably taking in more attractions on the way. The hotel breakfast was included in the price and is served in the Artisan restaurant opposite the hotel. You can sit on the balcony and watch the bustling street activity below. The thing I liked the most was the friendliness of the staff. They were always welcoming and helpful and made everyone feel at home. I will definitely be returning to this hotel is I return to Hanoi.…
Convenient location , nice environment for a quiet retreat of lunch away from hustle and bustle of the city life😀. Only need a pen and a book to spend sometime writing in such an inspirational environment.
We booked 2 nights for our final stay in Vietnam before flying back to UK. Location was great, everything we needed to see was within walking distance. The room was small but ok, no view which did not matter to us on this occasion. The bathroom floor flooded every time after a shower or bath!!! Breakfast in the cafe opposite was average. Staff at the hotel were friendly.
- Very well located - Very kind & helpful staff at any time of the day & night - Clean room, good accommodation & well equipped We had such a lovely stay at the Artisan Lakeview Hotel! We definitely recommend it!
This is the 5th time I have stayed at the Artisan Lakeview Hotel and, once again, had an excellent experience. The location is great, staff tremendously helpful, rooms clean, and breakfast very good. Their receptionist, Jenny, was efficient and extremely helpful with booking rooms and travel options. Highly recommended and I will definitely stay there again my next time through Hanoi.
The staff are always cheerful. The area is perfect if you want to stay near the Hoan Kiem Lake and the Old Quarters for exploring the heart and culture of Hanoi. I stayed in room 702, you don't get a balcony but you get a really nice view of the lake. One of the best parts of this stay in my opinion. It can get a little noisy on the weekends even on the higher rooms, but that's expected when you're in this area. There are really good food in this street like my favorite Bun Cha, some coffee shops, a pizza place, and most especially it is close to the LGBT friendly bar: Bar GC, which is one of the primary reason for me staying in this area. Its location is strategically located if you are visiting for leisure and exploring. · While locking the hotel main doors past midnight is good for security in general, I felt as if it was a little hassle for me to knock and wake the staff up who were sleeping on the couches (which I felt bad for disturbing them), and come home from having a night out of drinking. I also felt bad waking them up when I needed to go out on the wee hrs to buy something from the convenience store, or to pick up delivery from Grab food. I also experienced being waken up when I had the "Do Not Disturb" sign on my door knob, which distracted my REM (deep) sleep. Other than that I think everything was great in general. Would recommend this hotel to friends. :)…
Near the lake. Clean and enjoyable stay. Simple breakfasft, but quite nice, across the street from the hotel. Right in the old quarter, 2 minute walking distance from the lake. Great place to stay in Hanoi.
I have used this hotel many times now and I am very satisfied.the staff is very kind and helpful,very effective at solving problems,the rooms are really good and clean,and the location is perfect.amazing breakfast! definitely come here
We usually stay at the Artisan Boutique across the street, but sadly it's changed hands, so we opted for the Lakeview instead. We love the vibe of Hang Hanh Street and its closeness to the bustling old quarter and Hoan Kiem Lake. We'd requested a room overlooking the street rather than the lake, and it was very nice: comfy bed, good sized room, good aircon. The bathroom was small but adequate, with a full shower. Our only issue with the room was the street noise: we were on the second floor so next time would probably choose something higher for less noise. Breakfast is served across the street and we enjoyed eating out on the balcony every morning, watching the locals do their thing. All of the staff at the hotel and cafe are lovely people.