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Hanoi Guest House

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1,580 Reviews from our TripAdvisor Community

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Showing 1,365: English reviews
Kuala Lumpur, Malaysia
Reviewed 6 days ago NEW

Our trip would not be as awesome as it is without assistance from this 19-bedrooms guest house's staff. The staff speaks good English, helpful and friendly. If location is what you are concern about, this is the place to be as it is literally walking distance to many good food and activities. We get to blend into Hanoi lifestyle with...

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Helpful?
Thank Meahsunshine
Melbourne, Australia
Reviewed 1 week ago via mobile

Stayed here for a total of three nights in a twin room and can say that it was a very average experience. When we first entered our rooms there were ants crawling on the table and also on the beds. Furthermore the hot water ran out very quickly which meant we either had to wait or shower in the cold....

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Thank Hilton H
Reviewed 1 week ago

It was our honor to stay in this hotel, location is nice and service is superb, staffs are nice and helpful. we had 5d4n in Hanoi and booked 2d1n halong bay tour, 1d trip to Huala Tam Coc with the hotel, and they arranged nicely for us. there was a escalator in the hotel which is convenient for my grandfather...

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Thank Yee C
Pacific Grove, CA
Reviewed 1 week ago

We left and came back from Hanoi guesthouse several times! The front desk staff were unparralleled as far as support and being super nice! Breakfast was excellent as well and a perfect location. I also loved the complementary snacks and juice in the lobby and the $2/k laundry service was critical for our group of long-term travelers!

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Helpful?
Thank 776danatraveler
HGManagerLe, Người quản lý at Hanoi Guest House, responded to this review

Dear 776danatraveler, We can not thank you enough for taking the time to write this wonderful review about your stay with us. Your kind words in all direction, are very much appreciated by our staff. Thank you for highlighting our helpful staff, our excellent breakfast, services, centrally located… Please know that such feedback is always welcome and we are all...

Greater Sydney, Australia
Reviewed 1 week ago

Such a great place with super friendly and helpful staff. There is always a big smile and a warm welcome when you come through the door and they have complimentary snacks and coffee which makes you feel at home!

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Helpful?
Thank grahamj21413
HGManagerLe, Người quản lý at Hanoi Guest House, responded to this review

Dear Grahamj21413 Thank you so much for your very kind review and comments about your stay at our hotel. We always appreciate such feedback and are happy to hear you and yours enjoyed your visit. We are extremely greatful your such a high praises for "super helpful and friendly staff, warm welcome makes you feel at home, excellent service with...

Reviewed 1 week ago

We did not stay with the hotel due to some unforeseen circumstances but we booked 2 days and a night Halong Bay cruise with them. The staff, Kim displayed great level of hospitality and even the cruise staffs were great. They were so attentive to the diet requirements and so generous to my friend (she is a vegetarian) that she...

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Helpful?
Thank smin v
HGManagerLe, Người quản lý at Hanoi Guest House, responded to this review

Dear smin v, We are very pleased to see you enjoyed your time with us. This is such great feedback to receive and thank you so much for taking the time to give it. Kind Regards Hanoi Guest House Team “A home away from home”

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

The staff are friendly, helpful and polite. We get a room with balcony, can feel the happening night of Ma May street. The facilities is a bit old in term of electric light. Bathroom is well equipped. We stayed 3 days 2 nights, bathroom shampoo is provided for us.

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Thank ylteow
HGManagerLe, Người quản lý at Hanoi Guest House, responded to this review

Dear Ylteow, We deeply thank you so much for your lovely comment posted on Tripadvisor.com about your recent stay. We are so equally delighted to know how much you enjoyed the hotel’s service which is good and professional, clean and nice bathroom with shampoo and bath shower, the location is great and we are particularly pleased to read you found...

Adelaide, Australia
Reviewed 2 weeks ago

This hotel has a good location in the old quarter and has lived up our expectations based I on what we had read on the reviews. The staff have been great and always ready to be helpful and answer our questions on things to do, places to eat, ordering taxis and the price we should be paying for things on...

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Thank David R
Reviewed 2 weeks ago

We were upgraded to a room with larger beds upon arrival - a welcome change for two tall guys not looking forward to single beds. The staff were fantastically friendly and helpful. They helped with easy organisation of a ride from the airport ($18), laundry ($1/kg) and just general friendliness. Our room was always cleaned on time.

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Helpful?
Thank Dann M
HGManagerLe, Người quản lý at Hanoi Guest House, responded to this review

Dear Dann M, Thank you very much for your kind words following your recent stay at Hanoi Guest House. I was really glad that you enjoyed our service, clean room and the location. Myself and all of the team look forward to welcoming you back once again in the near furture. Many thanks, HANOI GUEST HOUSE TEAM “A home away...

Reviewed 2 weeks ago via mobile

I stayed with my boyfriend one night at Hanoi Guest House and it was everything more than ok. The personal was very helpful and friendly and upon arrival we revived a free drink and small snack. Very attentive. The room was very nice; with private bathroom and shower (bathtub), fridge and a comfortable bed. The guesthouse is situated in the...

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Helpful?
Thank Kim F

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Hanoi Guest House is ideally situated in the central part of old town, conveniently close to all the interesting attractions like Hoan Kiem Lake, Ngoc Son Temple, Water Puppet theater, Restaurants, Bars, Shops, etc. The Team speak excellent English, are knowledge to advise you what is worth visiting around Hanoi and other sites. They are incredibly helpful willing to accompany you. Hotel facility be provided sufficiently, include Elevator. The room rates are inclusive of breakfast, daily fruit, juice, coffee and tea. Free Computers to use at lobby. Free WiFi access be served all floors. The rooms are complimentary fully equipped Satellite TV, Minibar, Air-conditioning, Fan, Heater, Internet access - wireless, Computer in lobby (Complimentary), Refrigerator, Work Desk, Wardrobe, Sitting area,Telephone, Hair dryer, Slippers, Private bathroom with hot shower, towers, bathtub, bathroom amenities, Wake up service/Alarm clock... Superior room with window, Deluxe room with balcony or Old Quarter view, Honeymoon rooms are decorated specially. ... more   less 

Additional Information about Hanoi Guest House

Address: 85 Ma May Street, Hoan Kiem District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: ₹ 1,702 - ₹ 12,047 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi Guest House 3*
Number of rooms: 10
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Also Known As:
Hanoi Guesthouse Hotel Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Hanoi Guest House staff and other travellers.
3 questions
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Questions? Get answers from Hanoi Guest House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“705 is my favorite room”
 of 5 bubbles Meahsunshine, 29 Nov 2016 | Read review
“top floor, room 705.. good views to city. nice terrace.”
 of 5 bubbles ronnsoujourn, 6 Nov 2016 | Read review
“hotel at the old Hanoi street, lots of food access.”
 of 5 bubbles sohboonhuih, 14 Oct 2016 | Read review
“Spend the extra money and get a balcony with a view”
 of 5 bubbles Ferdieza, 11 Oct 2016 | Read review
“Ask for the large rooms, as small rooms are definitely small.”
 of 5 bubbles KarenB597, 10 Oct 2016 | Read review
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