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76 Yen Phu Street Tay Ho District, Hanoi 10000 Vietnam
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Hotel direct offer!Great Value Offer
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Traveller (200)
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Panoramas (10)
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
Updated 06/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#200 of 1,327 hotels in Hanoi
Location
Cleanliness
Service
Value
Situated on the banks of Hanoi's largest lake, the West Lake, The Hanoi Club Hotel & Residences offers a first-class accommodation with uninterrupted panoramic views. The luxurious property provides professional service in a relaxing atmosphere with a long list of facilities which include fitness center, Jackpot Gaming Club, Tennis & Squash courts and Golf Driving Ranges by the lake, making it a perfect rendezvous spot for either business or casual get-together. Aside from the hotel facilities, in-room amenities are also arranged to ensure you a comfortable stay. For those looking for an upscale establishment with a wealth of activities and kid-friendly, The Hanoi Club Hotel & Residences makes a perfect solution.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Mini golf
Squash
Children's playground
Wifi
Hot bath
Pool with view
Adult pool
Outdoor pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Wine / champagne
Tennis court
Indoor play area for children
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Massage
24-hour security
Concierge
Currency exchange
Newspaper
Sun deck
Sun terrace
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Sofa bed
Bath / shower
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Languages Spoken
English, Chinese, Vietnamese
Hotel links
Special Rate:Great Value Offer

Location

Full view
83Good for walkers
Grade: 83 out of 100
39Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
352Reviews10Q+A83Room tips
Traveller rating
  • 154
  • 132
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  • 10
  • 13
Time of year
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Language
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Popular mentions
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Most Recent
LCN wrote a review 23 Sep
Singapore, Singapore146 contributions157 helpful votes
The staff were warm and friendly. The hotel is also a club, so it’s a bonus for those who are looking for facilities like a pool and gym. The pool and gym are bigger than most of those located in the Old Quarter. Interesting to see a replica of the Merlion at the pool. There’s also a sauna, steam room and jacuzzi, etc. There are food places within walking distance and some local convenience stores to get drinks, etc. The area is a bit further from most tourist attractions, but it’s not too difficult to reach via a very short ride (I use Grab - a Uber type app that’s popular here). The airport transfer service was smooth. Check in and out also worked out nicely.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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shasta wrote a review Dec 2021
Phnom Penh, Cambodia623 contributions20 helpful votes
+1
Hotel's Favourite
Stayed at The Hanoi Club Hotel in Westlake for three nights. Had a killer room with view of lake, the golf range and pool. Room was wonder, nice linens, bathtub and shower. And one of those space-age toilets that is like a captains chair, heated and different cleaning options...😊 The entire staff was awesome. Breakfast was pretty good, three different types of fruit juice. Fresh fruit, omelette station, pastries, sushi, Vietnamese dishes. Etc. they keep your coffee cup filled.
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Date of stay: December 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Monica Pham, Guest Services / Front Office at The Hanoi Club Hotel & Residences
Responded 10 Feb 2022
Dear shasta, Thank you so much for your wonderful review, We are so happy to know that you had a pleasant stay in our hotel and our services have satisfied you.. We wish you health and happiness. looking forward to welcoming you again in the nearest future. Warm Regards, Monica- Asst. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
James S W Poh wrote a review 14 Sep
1 contribution
Everything was up to expectations during my stay in Hanoi Club Hotel. The staffs were particularly helpful, pleasant and special thanks to Monica who made our stay most memorable in Hanoi. Pleasant surprise the hotel has provided bidet toilet which is very hygenic. Would like to come back again in future. James Poh
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Date of stay: September 2022
Rooms
Location
Service
Room Tip: Overall, good hotel with bidet in toilet which is perfect for a pleasant stay.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Giangdb wrote a review Aug 2022
Hanoi9 contributions2 helpful votes
I am surprised that they’re still in business with their unprofessional and unfriendly attitude. Their gatekeeper was so rude and looking down at customer. I will never come back or recommend this place to anyone. Never encounter such bad experience at a so-called 5 star place
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Monica Pham, Guest Services / Front Office at The Hanoi Club Hotel & Residences
Responded 1 week ago
Dear Ms. Giang, Thank you so much for taking time to review us. We believe that there is a misunderstanding about our services so that made you getting an unhappy experience. Regarding to your feedback about attitude of our staff, we have seriously briefing with our team to improve our service. We wish you happiness and hope to have a chance to serve you again in the future. Best Regards, Monica-Asst. Front Office Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Russel K wrote a review Aug 2022
7 contributions4 helpful votes
We liked it becouse go there means a little bit exotic to our standart food industry where everything Is controlling And there Is no place fór fresh improvision which sometimes Is very good to feel And enjoy
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Rianne v wrote a review Jul 2022
2 contributions
The Tirant hotel in Hanoi was a fantastic place to stay for our family (2 adults, 3 children). Great service (special thanks to Chester!), lovely rooms, wonderful view from the skybar and restaurant/breakfast on the 13th floor and last but not least, the swimmingpool on the 13th floor. Best way to refresh after a warm day in Hanoi or around. Also the location in the Old Quarter near the lake was perfect.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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EweAun wrote a review Mar 2020
George Town, Malaysia41 contributions69 helpful votes
Forget its reasonably-priced, lake-view view. The main attraction is its service staff. To my pleasant surprise, the bellboys Kevin and Riko remember my name and preferences upon meeting me again. I have only been there once before and I did not even tip!
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Date of stay: March 2020
Value
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Ask for lake-view room (in odd numbers)?.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Monica Pham, Other at The Hanoi Club Hotel & Residences
Responded 11 Apr 2020
Dear Mr.Ewen, Thank you so much for your wonderful review. We wish you a good health and hope to welcome you back in the nearest future. All the best, Monica-Asst. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
IsabelRJ89 wrote a review Feb 2020
London, United Kingdom9 contributions19 helpful votes
From the moment I step into the hotel the staff made me feel like home:) the rooms are great and bed very comfortable. There is a pool outside which look very appealing but the weather has been quite chilly to swim. The location is very good and easy to get around. I enjoy the breakfast every morning and the staff at the restaurant was great:) i was very pleased with the staff at the reception, they where always extremely helpful. Lena, Monika, Kenny ( and the rest of the team) where absolutely amazing during my whole stay. I would definitely come back.
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Date of stay: February 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Pham Lua, Other at The Hanoi Club Hotel & Residences
Responded 25 Feb 2020
Dear IsabelRJ, Thank you so much for taking time to review us. It is a motivation for all of us to keep up doing our good jobs. we hope to welcome you again soon. All the best, Monica, Asst. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Norm Travels wrote a review Feb 2020
Tifton, Georgia347 contributions151 helpful votes
Totally enjoyed everything about this place .. the people, the rooms, the views, the breakfasts. It was also really easy catching a taxi or renting a driver - the hotel arranged it all for us. The only down-side was the iron determination of professional beggars outside the hotel
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Date of stay: June 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Pham Lua, Other at The Hanoi Club Hotel & Residences
Responded 25 Feb 2020
Dear Norm Travels, Thank you so much for your feedback. We are so happy to know that all our facilities and services made you a pleasant stay with your satisfaction. we wish you all the best and look forward to welcoming you soon. Best Regards, Monica, Asst. Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
hnfunkmaster wrote a review Jan 2020
Kyoto, Japan183 contributions130 helpful votes
This place has been there since the 90s, so the facility is quite old, but the rooms have been renovated and well appointed. The view of the West Lake is nice and the area is surprisingly quiet at night. On the negative, the housekeep staffs are so loud talking in the hallways that it gave me a headache. the breakfast could have more variety but more importantly, should do something about the flies. Aside from that, the staffs are nice and helpful and the location is a quick ride from the city center. Will find another chance to come back.
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Date of stay: January 2020
Value
Rooms
Service
Trip type: Travelled on business
Room Tip: I would liked to have stayed in a higher floor room for better view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from HNCManager, Front Office Manager at The Hanoi Club Hotel & Residences
Responded 4 Feb 2020
Dear zotaira, Thank you so much for your review. We love to hear your feedback, it helps us to know our deficiency then can improve our service. we look forward to welcoming you back soon. All the best, Monica Lua- Asst. Front office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$62 - $77 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the hanoi club hotel hanoi
LOCATION
VietnamHanoi
NUMBER OF ROOMS
140
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Frequently Asked Questions about The Hanoi Club Hotel & Residences
Which popular attractions are close to The Hanoi Club Hotel & Residences?
Nearby attractions include Chua Tran Quoc (0.5 km) and West Lake (0.4 km).
What are some of the property amenities at The Hanoi Club Hotel & Residences?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Hanoi Club Hotel & Residences?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Hanoi Club Hotel & Residences?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Hanoi Club Hotel & Residences?
Yes, free parking is available to guests.
What are some restaurants close to The Hanoi Club Hotel & Residences?
Conveniently located restaurants include Summit Lounge, Cafe Duy Tri, and SunKat's.
Are there opportunities to exercise at The Hanoi Club Hotel & Residences?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Hanoi Club Hotel & Residences have airport transportation?
Yes, The Hanoi Club Hotel & Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Hanoi Club Hotel & Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does The Hanoi Club Hotel & Residences offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Hanoi Club Hotel & Residences?
The staff speaks multiple languages, including English, Chinese, and Vietnamese.