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Super Hotel Candle

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Super Hotel Candle
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80 Reviews from our TripAdvisor Community

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Showing 31: English reviews
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Reviewed 17 February 2017

We stay here on a business trip this month and it really took us by surprise that the rooms are all large and well-equiped. It would have been perfect if there are more types of beverage in the fridge and some books on the bookshelf which was empty at the time I stayed.

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Helpful?
Thank Ngọc Ánh N
FOMSUPERHOTELCANDLE, Quản lý bộ phận lễ tân at Super Hotel Candle, responded to this review

Dear Ngọc Ánh N Thank you for choosing Super Hotel Candle and for taking time to share your experience with us! It's great to be hearing your share of our services. We are committed to constantly try and remain committed to bringing you the best service hope you satisfied with the quality of our services. Thank you very much for...

Ashington, United Kingdom
Reviewed 14 February 2017

Nice big rooms in a busy location but beds not particularly comfortable - a bit hard. Staff friendly and helpful and remembered me from previous stays. Pet hate - no mirror near a power point for the ladies although they provide a small portable mirror but not so good for doing the hair! Breakfast wasn't all that good - one...

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Helpful?
Thank lclarktb2017
FOMSUPERHOTELCANDLE, Quản lý bộ phận lễ tân at Super Hotel Candle, responded to this review

Dear lclarktb2017 Thank you for choosing Super Hotel Candle and for taking time to share your experience with us! It's great to be hearing your share of our services. We are committed to constantly try and remain committed to bringing you the best service hope you satisfied with the quality of our services. Thank you very much for your kind...

Melbourne, Australia
Reviewed 5 February 2017 via mobile

This is a short walk from the office and not too expensive, so we stayed here. It's nice to be in a regular neighborhood, rather than a modern shopping and office development but some other nearby hotels. However, this has to be the slowest lift i have even been in, and not enough to cater to the larger number of...

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Helpful?
Thank vivian2010_10
FOMSUPERHOTELCANDLE, Quản lý bộ phận lễ tân at Super Hotel Candle, responded to this review

Dear vivian2010_10 Thank you for choosing Super Hotel Candle and for taking time to share your experience with us! It's great to be hearing your share of our services. All these problems are limited, we listen and acknowledge deeply about the issue in order to improve the quality of services at the earliest. We are committed to constantly try and...

Tokyo, Japan
Reviewed 28 January 2017 via mobile

At first I was a little bit worried if this would be a good place to stay, but it turned out to be a very good choice. The price is not high and not low. The staffs really try their best to make you feel comfortable while staying here. The room is clean and breakfast with lot of choices. This...

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Helpful?
Thank kahiromijp
FOMSUPERHOTELCANDLE, Quản lý bộ phận lễ tân at Super Hotel Candle, responded to this review

Dear kahiromijp Thank you for choosing Super Hotel Candle and for taking time to share your experience with us! How wonderful to read that you were happy with the attention and accommodating performance of our staff! Our staff is very engaged and committed to delivering excellent and welcoming service to our guests and I am very proud to hear they...

Kuala Lumpur, Malaysia
Reviewed 17 January 2017

We booked a superior room at this hotel because it was located near the office on KIm Ma Road and stayed for 4 nights. Room is spacious and comfortable. Hotels serves a good selection of local and Japanese food for buffet breakfast. We also had pho, bun-cha and Japanese set dinner from the a-la-carte menu which were also delicious and...

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Helpful?
Thank andaluciababe
FOMSUPERHOTELCANDLE, Quản lý bộ phận lễ tân at Super Hotel Candle, responded to this review

Dear andaluciababe Thank you for choosing Super Hotel Candle and for taking time to share your experience with us! It's great to be hearing your share of our services. We are committed to constantly try and remain committed to bringing you the best service hope you satisfied with the quality of our services. Thank you very much for your kind...

Reviewed 27 December 2016

I stayed 2 night for business, i had breakfast at M Floor, Breakfast very delicious with many JP foods. I used fitness center with pool indoor, sauna and gym on 3rd floor, its suitable for business man.

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Helpful?
Thank nigel j
FOMSUPERHOTELCANDLE, Quản lý bộ phận lễ tân at Super Hotel Candle, responded to this review

Dear nigel j Thank you for choosing Super Hotel Candle and leaving such great compliment regarding your recent stay with us! I am delighted to learn that you spent such wonderful stay with us. We really appreciate your kind words regarding excellent cuisine and thoughtful services. We are very proud to have Fitness Center with consistent and attentive services to...

Halong Bay, Vietnam
Reviewed 13 December 2016 via mobile

Hotel good acomodation.quite new with full service.the staff are helffully .breakfast with many choise .but the location is far from ha noi old quarter estimated 5 km .may spent haft hour to go by taxi.many customer in this hotel

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Helpful?
Thank maritanlinz
FOMSUPERHOTELCANDLE, Quản lý bộ phận lễ tân at Super Hotel Candle, responded to this review

Dear maritanlinz, Thank you for choosing Super Hotel Candle and for taking time to share your experience with us! I am glad to learn that you had not only enjoyed your stay but also got impressed by our staff . Your comment brings great encouragement to our staff as they try their best to bring the prime service customers to...

Ho Chi Minh City, Vietnam
Reviewed 21 November 2016

Well this is not my first time staying here but this time bit disappointing. At reception staff mentioned that they're fully booked and UPGRADE to residence flat. This is a BAD option if you're stay alone for business trip. When I arrived the room, door was open, which made me unsafe as the room has no additional locks. And I...

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Helpful?
1Thank Hyunjoon K
FOMSUPERHOTELCANDLE, Quản lý bộ phận lễ tân at Super Hotel Candle, responded to this review

Dear Mr. Hyunjoon K Thank you for taking time to review Super Hotel Candle. We are very sorry that your stay was rather unpleasant and that our service was not up to your expectations. What you have described certainly does not reflect the high standard we are known for. We will immediately carry out internal meetings to address this issue...

Island of Malta, Malta
Reviewed 28 October 2016

Greeting on arrival 5/5 Room 4.5/5 Gym/Pool/Dry/Wet-Sauna/Hydromassage 4.5/5 Location to city centre 2/5 Only complaint (no majot) is that on the last night the cleaning service did not replace my shower-gel and shampoo... Also replaced the shower cap with an additional sanitary bag. Being a male and only occupant this seemed odd... Breakfast 4.5/5.

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Helpful?
1Thank LFC_ASR
FOMSUPERHOTELCANDLE, Quản lý bộ phận lễ tân at Super Hotel Candle, responded to this review

Dear FLC_ASR Greetings from Hanoi! I would like to thank you choosing Super Hotel Candle during your last stay in our beautiful city! At Super Hotel Candle, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Please accept our sincere apologies for this shortfall in our service. I have personally discussed your comments with...

Newcastle, Australia
Reviewed 27 October 2016 via mobile

I stayed for three nights while working. The pick up at the airport happened as arranged...and the staff at the hotel very friendly and obliging - helping with restaurant recommendations and organising taxis. It was close to the UN building where I was working - only a 10 minute walk. There didn't seem to be much around the hotel, but...

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Helpful?
Thank David065
FOMSUPERHOTELCANDLE, Front Office Manager at Super Hotel Candle, responded to this review

Dear David065, Thank you for choosing to stay at Super Hotel Candle Hanoi and for taking time to share your experience with us! I am glad to learn that you have enjoyed your time with us while experiencing various services at our hotel. It's our greatest encouragement to know that our guests have a pleasant stay at Super Hotel Candle...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
We offer luxury, elegant, and comfortable hotel rooms. Flat-screen TVs, personal safes, mini-bars, specially in apartment rooms, we offer modernly equipped kitchens including microwaves, fridges... There are Japanese-style bathhouses, thermal pools, pampering spa with intelligent beauty method and massage, Free Modern fitness center with professional fitness trainers on 3th floor. ... more   less 

Additional Information about Super Hotel Candle

Address: 301 287, Doi Can Road, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Price Range: ₹ 4,560 - ₹ 7,817 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Super Hotel Candle 4*
Number of rooms: 140
Reservation Options:
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Hotel Style:
#54 Luxury Hotel in Hanoi
#77 Spa Hotel in Hanoi
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Questions & Answers

Questions? Get answers from Super Hotel Candle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay at hotel floors not at residence”
 of 5 bubbles hyunjoonk, 21 Nov 2016 | Read review
“clean room”
 of 5 bubbles 399trinhh, 12 May 2016 | Read review
“I stayed in a superior room, which was nicely appointed, spacious, comfortable bed, and access to all amenities. I was asked if I wanted to upgrade but the superior room had everything I needed and was comparable to a good room at a good international branded hotel room anywhere.”
 of 5 bubbles BobFonow, 1 May 2015 | Read review
“The fitness room lacks air conditioning, so it was hot. Go early. Also, the shower design will cause water to flow from the shower to the floor. Be careful. Your floor is going to be wet after you shower, which can be very dangerous.”
 of 5 bubbles marknbri, 19 Aug 2014 | Read review
“I expect all the rooms are lovely. Ours was on 6th floor with views of the city.”
 of 5 bubbles jow968, 28 Oct 2013 | Read review
5 of 5