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JW Marriott Hotel Hanoi

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1,214 Reviews from our TripAdvisor Community

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Showing 1,033: English reviews
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New York City, New York
Reviewed yesterday NEW

We LOVED this hotel. We were skeptical because it is away from old Hanoi. That turned out to be a blessing. They have a shuttle you can book in advance, or Uber is cheap. Either way, the thing is that this is a 5 star hotel you will be so happy to come back to. Incredible breakfast in the executive...

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Helpful?
Thank Daniel W
Reviewed 3 days ago NEW

Did not plan to spend much time to visit Hanoi city's attractions except Old quarter but the time spent in hotel had been a great satisfaction. As a Marriott rewards Platinum elite status member, we were given a free upgrade to Executive level which were Executive Lounge access. Thumb up to the staffs whom they provide excellent service. Look up...

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Helpful?
Thank Sebastian N
Washington state
Reviewed 3 days ago NEW

The staff of this property delivers consistently over-the-top superior service. The hotel is an architectural marvel with room ambience to match. Suggestion to management. Work out some arrangement with the adjacent convention center [and their vicious security guards] so that guests can enjoy uninterrupted strolls in the very appealing gardens behind the hotel. The location of the hotel is hardly...

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Thank wr11
Lake Forest, Illinois
Reviewed 4 days ago NEW

We stayed at the JWM Hanoi in late January during my husbands meetings. It is quite a distance from the touristy old town. The hotel is very modern and the room was huge! The bathroom was gorgeous and had nice amenities. Everything is controlled remotely. Breakfast was delicious and there is a vast assortment of dishes. My only complaint is...

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Thank paljoey1075BD
Calgary, Canada
Reviewed 5 days ago NEW

I don't really think there's anything I can say that hasn't been said already in other reviews .... this is just an incredibly property in terms of architecture, location, furnishing, and service. After spending several days in the old centre, I needed a reprieve from the craziness of that district and the JW was the perfect antidote. It's a very...

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Helpful?
Thank Jim N
JWMarriottHotelHanoi, General Manager at JW Marriott Hotel Hanoi, responded to this review

Dear Jim N, Thank you for sharing your positive impressions of the JW Marriott Hanoi, I am particular pleased to read that you will return to amazing Hanoi with your family, let us know if we could assist in any arrangements to be made. We are indeed often told by both our business and leisure guests, how our hotel provides...

Reviewed 6 days ago NEW

I stayed here for a conference being held in the hotel's function rooms. The hotel itself is huge, with multiple bars and restaurants, a pool, and a sauna. The view from the indoor pool on the roof is fantastic! The room was beautiful and modern. I could not fault it. The king bed was very comfortable and the whole room...

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Helpful?
Thank Emily M
JWMarriottHotelHanoi, General Manager at JW Marriott Hotel Hanoi, responded to this review

Dear Emily M, Fabulous to hear that you had such and enjoyable and memorable experience in JW Marriott Hanoi. I am pleased to read that you appreciate our architectural design that is inspired by the Vietnamese dragon folklore tale; our cantilevered indoor pool represents the "Dragon's Head" and as you noted, offers beautiful views and great photo opportunities of our...

Reviewed 1 week ago via mobile

Im staying here and always find this hotel first whenever i have to go business. Room is everyday fresh and bkf on JW cafe and executive floor as flatinum member are fantastic. Food on Exe floor change everyday like korean food and japanese food, Vietnamese food etc. All of staff in hotel is too friendly and smile to me. Most...

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Helpful?
Thank 종규 안
JWMarriottHotelHanoi, General Manager at JW Marriott Hotel Hanoi, responded to this review

Dear 종규 안, Thank you for sharing your positive impression of the JW Marriott Hanoi and great to learn that our hotel has become your favorite hotel in Hanoi, in part due to the gracious attention you received from Sujin. Rest assured I pass your compliments on to her, We will look forward to your return to provide you with...

Singapore, Singapore
Reviewed 1 week ago

My wife and I stayed 4 nights at JW Marriott and there are no words to describe this stunning property. For the first 2 nights we were given a lake facing room and the last 2 nights, we were upgraded to a suite. The suite was as big as a large 2 bedroom apartment! The hotel is located away from...

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Helpful?
2Thank SafariLover94
JWMarriottHotelHanoi, General Manager at JW Marriott Hotel Hanoi, responded to this review

Dear Safarilover94, Thank you so much for sharing your experience with our JW Marriott Hanoi, great to learn that you truly enjoyed our guest rooms which are indeed state of the art, offering due to the floor to ceiling windows great views of our lush gardens and the lake and our smallest rooms do start from 42 square meter onwards...

Singapore
Reviewed 1 week ago

I've stayed at the JW on a weekly basis for a few months now. It remains one of the very best experiences. The grounds are well kept, the hotel building itself is architecturally striking. The interior is warm and luxurious, with dark wood in the rooms. The rooms are very spacious, and manage to be classic and modern at the...

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Helpful?
1Thank Jerome T
JWMarriottHotelHanoi, General Manager at JW Marriott Hotel Hanoi, responded to this review

Dear Jerome T, Thank you so much for sharing your experience with our JW Marriott Hanoi, and I truly like to thank you for your loyalty to our hotel and that we have become your preferred "home away from home" when travelling. We are very fortunate to have a team of associates that brings our JW Marriott Brand to life...

Reviewed 1 week ago via mobile

My family was invited by a friend who is a partner of Hennessey to the Hennessey concert on the 27th of December, 2016. We stayed at JW Marriot Hanoi that night. When I arrived, I left my ID at the reception table as a visitor and was not informed that I had to register to stay the night. The morning...

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Helpful?
Thank Anh Đức N
JWMarriottHotelHanoi, General Manager at JW Marriott Hotel Hanoi, responded to this review

Dear Anh Duc N, I feel sorry to read you negative impressions of the JW Marriott Hanoi and the hotel does not keep any guests ID cards, passports as such. I understand you have been regular in contact with my team. For check in purposes, ID cards and passports are never kept and only used for verification purpose upon check...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Restaurant
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Laundry Service
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to Iconic Luxury in full bloom. From the expressive architecture outside to the authentic signature JW Marriott services inside, we welcome you to experience the new definition of contemporary luxury, located in the new central business district, adjacent to the National Convention Center of West Hanoi. The perfect place for regional and global meetings, incentives and any type of gathering, the hotel offers one of the largest and most innovative meeting venues in the region including 2 ballrooms and extensive foyer areas, covering 5,000sqm. ... more   less 

Additional Information about JW Marriott Hotel Hanoi

Address: No. 8, Do Duc Duc Road, Me Tri, Tu Liem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: ₹ 11,900 - ₹ 22,864 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Hanoi 5*
Number of rooms: 450
Reservation Options:
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Hotel Style:
#7 Luxury Hotel in Hanoi
#14 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Hanoi staff and other travellers.
18 questions
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Questions? Get answers from JW Marriott Hotel Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A luxury hotel with a mid range price tag. This is a beautiful property.”
 of 5 bubbles 283danielw, 25 Feb 2017 | Read review
“Request for Executive Lounge access ( may need to spend a small sum if you are not Marriott Rewards Gold or Platinum member)”
 of 5 bubbles 229sebastiann, 23 Feb 2017 | Read review
“try for a room on one of the top 2 floors facing the gardens”
 of 5 bubbles wr11, 23 Feb 2017 | Read review
“Choose rooms on high floors overlooking the lake.”
 of 5 bubbles SafariLover94, 18 Feb 2017 | Read review
“Due to the unique building shape, the layout of every room is very different. Ask the check-in staff for something that suits your needs.”
 of 5 bubbles JeromeT_13, 18 Feb 2017 | Read review
5 of 5