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Hilton Garden Inn Hanoi

#81 of 578 Hotels in Hanoi
Certificate of Excellence
02/04/2017 03/04/2017
1 room 2 adults 0 children
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Hilton Garden Inn Hanoi
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463 Reviews from our TripAdvisor Community

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Showing 363: English reviews
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Reviewed yesterday NEWvia mobile

Stayed in March 2017 as diamond member First time at this place and must say I was suitably satisfied. A HGI is never going to blow you away but this place got little wrong. I stayed here for four nights and was upgraded to a junior suite. Nice to have a little extra room. Room was fairly standard HGI decor...

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Helpful?
Thank Ewan S
Andrew N, General Manager at Hilton Garden Inn Hanoi, responded to this review

Dear Ewan S Wonderful review and great information for future travelers, thank you Kind regards Andrew

HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

Good hotel, well situated in the city. Good rooms, food and friendly staff. Restaurant served a variety of breakfast to suit all tastes and the lounge bar did have some tasty snacks for lunch. Staff were very accommodating and did their best to make your stay one to remember. The hotel did exchange currency at a fair rate.

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Helpful?
1Thank Richard R
About Hotel's Favourite Review
Andrew N, General Manager at Hilton Garden Inn Hanoi, responded to this review

Dear Richard R Wonderful review, thank you Kind regards Andrew

Pretoria, South Africa
Reviewed 4 days ago NEW

I was very satisfied with quality of the hospitality provided. The staffs were friendly and helpful. The breakfast was awesome with large variety to choose from. The staffs pay attention to needs of the residents and help with honest and helpful suggestion. Thumbs up from me.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank TanayKb
Management response:

Dear Mr. Tanay, Great comments, Thank you very much Kind regards, Cuong

Burlington, Vermont
Reviewed 4 days ago NEW

This is somewhat more luxurious than what you would expect from a Hilton Garden Inn in the US. The breakfast was extensive with a wide variety of food e.g. they had miso soup in addition to the ubiquitous noodle soup! The free self service laundry is a nice touch one that I wished I had known about- would have packed...

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Helpful?
Thank Crazyv
Management response:

Dear Crazyv, Thank you very much for the detailed and informative comments. We look forward to welcoming you back in near future Kind regards, Cuong

Kingston Upon Hull. UK
Reviewed 5 days ago NEW

We recently stayed here on our visit to Hanoi. The room was spacious, well equipped, with a very comfy bed. The only problem the shower was over the bath which I found difficult to get in and out of. Luckily they brought me a small set of steps which helped. The staff were friendly and helpful. The meals both at...

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Helpful?
Thank Janet K
Management response:

Dear Janet K, Thank you very much for your comments Kind regards, Cuong

Ho Chi Minh City, Vietnam
Reviewed 1 week ago

There are not much to say about. The hotel met the chains standard and the staff was friendly. As a HHnours member, i will definitely stay again. However, the hotel lacked of attentive service during my stay. On my first day, i had to make a few phone call to guest service to bring amenities. On the second, i had...

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Helpful?
Thank tamali71
Management response:

Dear Tamali71, Thank you very much for your feedbacks and valuable comments Kind regards, Cuong

Cincinnati, Ohio
Reviewed 1 week ago

While this was a great western style hotel with great service, staff and facilities, our favorite was the free self service laundry. We had been traveling for weeks and our clothes were in desperate shape. Finding this free laundry was like an oasis in the desert.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank tom y
Management response:

Dear Tom Y, Thank you for great feedback, Regards, Cuong

Calgary, Canada
Reviewed 1 week ago via mobile

Nothing but great things to say about our stay at the Hilton Garden Inn Hanoi. The property meets the standard for the chain, friendly staff, and delicious food in the main restaurant. Breakfast is worth the splurge on-site. Great selection and some of the best pastries I've had at a Hilton property.

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Helpful?
Thank Jamie D
Management response:

Dear Jamie D, Thank you very much for great comments about staff and breakfast regards, Cuong

Reviewed 2 weeks ago

The service is average. Staff are little slow but very polite. Room is a little tight. I stayed here twice and figured the room with balcony is better. However, this kind of room is only safe without having small kids traveling along. It could be a little noisy from street. I love the sound of bustling city so it is...

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Helpful?
Thank 186jacquelinev
Andrew N, General Manager at Hilton Garden Inn Hanoi, responded to this review

Dear 186jacquelinev Thank you for your feedback and I am sorry that we failed to deliver a great experience for you. We will review your feedback with the team Kind regards Andrew

Hampshire
Reviewed 2 weeks ago

Had a most enjoyable 3 night stay here in February. Our room was very clean and comfortable. The breakfast was fantastic with a very good choice, we loved the pho which we had each morning. The hotel staff were so friendly and helpful. Would definitely stay here again.

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Helpful?
Thank civciv46
Andrew N, General Manager at Hilton Garden Inn Hanoi, responded to this review

Dear civciv46 Great review, thank you Kind regards Andrew

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
Conveniently located in the centre of Hanoi City. Minutes from Hanoi Opera House, Old Quarter and many tourist attractions. ... more   less 

Additional Information about Hilton Garden Inn Hanoi

Address: 20 Phan Chu Trinh, Hoan Kiem District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: ₹ 4,716 - ₹ 12,184 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Garden Inn Hanoi 4*
Number of rooms: 86
Reservation Options:
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Hotel Style:
#17 Business Hotel in Hanoi
#24 Luxury Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Hanoi staff and other travellers.
7 questions
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Questions? Get answers from Hilton Garden Inn Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you get a room that's not at the side where they are dismantling the building next door.”
 of 5 bubbles 395JanetK, 19 Mar 2017 | Read review
“room with balcony”
 of 5 bubbles tamali71, 15 Mar 2017 | Read review
“Rooms to the back of the hotel are quiet”
 of 5 bubbles Tripadvfan12, 24 Feb 2017 | Read review
“If you stay for a while, note that a free laundry machine and dryer are available on the 9th floor -- just buy some detergent.”
 of 5 bubbles WWDC11, 19 Dec 2016 | Read review
“All are good”
 of 5 bubbles cklonowski, 10 Dec 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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