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Gem Boutique Hotel

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#61 of 578 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Gem Boutique Hotel
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347 Reviews from our TripAdvisor Community

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Showing 220: English reviews
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A TripAdvisor Member
Level Contributor
9 reviews
5 hotel reviews
3 helpful votes
Reviewed 3 weeks ago via mobile

Had an overnight stay in this pleasant, modern hotel. Didn't get off to a great start - one of our rooms wasn't ready when we arrived at midday. Staff were apologetic but tried very hard to palm us off to one of their sister hotels nearby even though we were adamant on staying here. After a walk around we got...

Thank A TripAdvisor Member
Reviewed 3 weeks ago

Second visit so must have enjoyed it. Ticks all boxes and Jenny still the star. I left my passport in the safe when I went and the response could not have been better thanks to Jenny and my next hotel working together I got it back the next day. Sunny days are easy but managing a problem is when the...

Thank Chris D
Reviewed 4 weeks ago

This hotel exceeded my expectations but we were only there for 1 night. The room was very clean and the service was great. We did have to arrange some trip details through the hotel (airport transfers) which went very smooth, considering that this hotel is right in the hustle and bustle of hanoi. Great value for your money. I would...

Thank Arti K
Reviewed 4 weeks ago

Really nice place, beautiful decor. A minute walk from the St Joseph's cathedral. It is very good on balance - good breakfast, helpful staff, great bathroom with hot water. It is in the old quarter, so don't expect big rooms or windows - streets and buildings are so narrow, so the are no hotels with big spacious rooms. I definately...

Thank Julia C
Brighton and Hove, United Kingdom
Reviewed 16 February 2017 via mobile

We recently stayed at the Gem Boutique Hotel and were very impressed. When we arrived we were met at the airport and taken to the hotel (although the driver was falling asleep whilst driving which was very worrying.) Luckily we arrived safely and were greeted with some welcome drinks and fruits. Jenni was so helpful and kind. She helped us...

Thank sbuk7
Reviewed 5 February 2017 via mobile

When we arrived, the receptionist told us that another guest have had an accident and therefore had asked to stay another night, which ment that there were no room for us. So we were taken to another hotel, which supposedly should be the same standard - but it were definitely not. We were not compensated at any point. The receptionist...

Thank Julie J
San Antonio
Reviewed 27 January 2017 via mobile

They saved our vacation. We got to the airport and realized that we left our passports in the safe rushing to the airport. Huy, a hotel attendant, personally rushed it to us by car for a small fee of $20. He didn't charge us for his time or the fee to get himself back to the airport. Everyone at the...

Thank FunnyCowgirl
Reviewed 24 January 2017

As soon as arives in Gem Hotel, they givme a great welcome, fresh juice, some fruit, after I had long flight, the location is perfect, the rooms are great, wifi is fast, the stuff are really friendly, the answer all my question, then amazing Jenny organize all my trip for 2 weeks, She recommend great places, im so happy with...

Thank Boris G
Reviewed 16 January 2017

I booked "junior suite" through HOTELS.COM. The picture on the hotels.com was a littlbit odd(the pictures looks curved) but it looks spacious so I booked this hotel. As soon as I arrived the room, I noticed why they uploaded the wierd photos. The room is small so they decided to take picture wierd so the room can looks spacious. My...

2Thank 주연 강
Bengaluru, India
Reviewed 6 January 2017

We stayed in the Gem Boutique for two nights in November 2016. The hotel is centrally situated, close to a lot of other places in Hanoi. A van was arranged to pick us up from the airport and bring us to the hotel. We were welcomed with smiles and a plate full of happy tropical fruits and juices. The staff...

Thank Shruti R

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Hanoi Gem Boutique Hotel - 'More Than A Stay!' Nestled in the heart of the Old Quarter of Hanoi and just a short walk to the legendary Hoan Kiem Lake and other famous tourist attractions and shopping districts, the Hanoi Gem Boutique Hotel is proud to be one of the first 'green' hotels in Hanoi, promoting and inspiring eco-friendly stays for our guests and staff alike. With the green theme in mind, and our tastefully decorated rooms and facilities, the Hanoi Gem Boutique Hotel offers you the best choice for your stay in Hanoi. Featured by 39 tastefully decorated and comfortable guest rooms, eco-friendly ambiance and up-to-date facilities, the Hanoi Gem Boutique Hotel intends to achieve a level of excellence in service worthy of the unique accommodation it provides. All of our staff are fully trained and committed to reduce, reuse and recycle! We encourage you, our guests, to join us in that commitment to make, not only the Hanoi Gem Boutique Hotel, but all of Vietnam, greener. With the slogan 'More Than A Stay', our aspirations are not only to deliver the best service and perfect accommodation to our guests, but to respect and care for the environment we live in. ... more   less 

Additional Information about Gem Boutique Hotel

Address: No. 54 Ngo Huyen Streets, Hoan Kiem District | 54 Ngo Huyen Streets, Hoan Kiem District, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Price Range: ₹ 2,487 - ₹ 8,770 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Gem Boutique Hotel 3.5*
Number of rooms: 28
Reservation Options:
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Hotel Style:
#22 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Gem Boutique Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good value for your money”
 of 5 bubbles artik304, 26 Feb 2017 | Read review
“Garden view actually means there is no window... City view in Junior Suite probably means a small narrow window.”
 of 5 bubbles J9514ADjuliac, 22 Feb 2017 | Read review
“The room in the back are really quiet, great natural light”
 of 5 bubbles 51borisg, 24 Jan 2017 | Read review
“Ask for rooms that are facing the street or ones with a balcony”
  • Victorian style furniture and oh that window!
  • The view from the reception
  • The lovely interiors
 of 5 bubbles shrutir2014, 6 Jan 2017 | Read review
“Go for a junior suite. Worth the extra”
 of 5 bubbles traveelingbelle, 13 Dec 2016 | Read review
5 of 5