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Serene Premier Hotel

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#1 of 578 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Serene Premier Hotel
Serene Premier Hotel
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213 Reviews from our TripAdvisor Community

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Showing 98: English reviews
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Australia
Reviewed 6 days ago NEW

I have just finished my 2 weeks holiday in Vietnam, spent 2 nights at this beautiful boutique hotel. I was absolutely thrilled by the service provided by their staff, everything went so smooth and relaxing from pick up at airport, warm welcome when check in, nice and sincere care during my stay. It was hard to bid a fare-well to...

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Helpful?
2Thank James872013
palos verdes, california
Reviewed 1 week ago NEWvia mobile

We are a family of six adults and we stayed at Serene Hotel after cruising Halong Bay. We made the right choice. It is in the old part of Hanoi, less than 10 min. by walking to the lake, the water puppet show, the Hanoi Hilton(prison), and the cathedral. The hotel's street is an alley, typical of many years ago....

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3Thank premienurse
London, United Kingdom
Reviewed 1 week ago NEW

If you have read any reviews on this hotel it will come as no surprise that we absolutely LOVED the staff here. Helpful from the very beginning, they speak many languages and will do their absolute best to make sure you feel like you are totally taken care of. After booking from London I emailed to ask some questions (Mainly...

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1Thank SarahRestall
Reviewed 1 week ago via mobile

We had an excellent 2 night stay at Serene Premier Hotel in Hanoi. The staff was excellent, each of our interactions with them were positive, upbeat, professional and genuine. They were very nice people! They went out of their way to welcome us with flowers and a cake on our arrival since it was our 10 year anniversary trip. They...

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1Thank Rashmi M
Brisbane, Australia
Reviewed 1 week ago

We stayed at Serene Hanoi almost a year ago and had such a great time we decided to stay there again on this visit. A special thanks to Maria who organised everything for our stay in Hanoi and in Hoi An. Everyone was so friendly and helpful, nothing was to much trouble so thank-you also to Anna, Emily, Rose, Tony...

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1Thank _twodogs88
sydney
Reviewed 1 week ago

spent two night at serene great location in the old quarter amazing staff so friendly ,help plan trip to sapa- halong bay and around hanoi big thankyou to emi[y and team ps great breakfast. cook to order,

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1Thank craig h
Reviewed 1 week ago via mobile

Excellent! First time in Vietnam and so grateful for the Serene staff. They were very professional, friendly, and helpful! We felt like we had a host of friends assuring that our visit was enjoyable. Emily and her staff thought of everything. Thank you!!

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Thank Dorey R
Cape Town, South Africa
Reviewed 1 week ago

We booked this hotel based on other reviews and we were not disappointed. The staff were absolutely amazing! Kind, gentle, professional and extremely helpful. We loved every minute we were in this hotel and city.

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Thank energyc2017
Wallasey, United Kingdom
Reviewed 1 week ago via mobile

Serena Hotel should be very very proud of the excellent service and welcome from all staff. We know it's unfair to single any one particular person out but we would like to especially thank Emily who made our stay so incredibly perfect. She welcomed us into the hotel with exceptional warmth and sincerity. Offering us wonderful advice on restaurants and...

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1Thank gaynor o
New York City, New York
Reviewed 2 weeks ago

Rose and her staff are some of the most professional, thoughtful and welcoming I've had the pleasure to encounter. There were many small touches, from the fresh fruit and 'best pho' recommendations, to remembering your name and fantastic breakfast. In such a hectic, dynamic neighborhood in Hanoi, the Serene genuinely lived up to its name. I couldn't recommend this hidden...

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1Thank amberlynyc

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Breakfast included
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Laundry Service
Official Description (provided by the hotel)
Serene Hotel is the best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by professional & dedicated staff, providing you a comfortable & memorable stay. Hanoi Serene Hotel offers beautiful and spacious rooms with nice view of Hanoi old street. Hanoi Serene Hotel is equipped with all amenities that you expect such as air-conditioning, international standard elevator, Internet ADSL,Computer in room , cable television, mini bar and more. ... more   less 

Additional Information about Serene Premier Hotel

Address: 10c Yen Thai Str., Old Quarter | Hoan Kiem District, Hanoi 0084, Vietnam
Region: Vietnam > Hanoi
Price Range: ₹ 3,144 - ₹ 4,061 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Serene Premier Hotel 3*
Number of rooms: 14
Reservation Options:
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Hotel Style:
#6 Romantic Hotel in Hanoi
#8 Family Hotel in Hanoi
#37 Business Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Serene Premier Hotel staff and other travellers.
11 questions
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Kuala Lumpur, Malaysia
Ottawa, Canada
2 months ago
Brisbane Australia
Brisbane Australia

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Questions? Get answers from Serene Premier Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 4th floor, so peaceful.”
 of 5 bubbles SarahRestall, 18 Mar 2017 | Read review
“The Hotel is situated in the heart of Old Town, the best location.”
 of 5 bubbles montebello2016, 24 Feb 2017 | Read review
“Room was flawless, and there was even rose petals on my bed when I arrived. Very comfortable stay.”
 of 5 bubbles W9224HVmarkw, 6 Feb 2017 | Read review
“crean and well decorate.”
 of 5 bubbles kangterang, 15 Jan 2017 | Read review
“eat the local breakfast soup offered at the restaurant”
 of 5 bubbles dmcleodmcleod, 27 Dec 2016 | Read review
5 of 5