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Sunway Hotel Hanoi

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#106 of 578 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Sunway Hotel Hanoi
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697 Reviews from our TripAdvisor Community

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There are newer reviews for Sunway Hotel Hanoi
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Showing 575: English reviews
Manchester, United Kingdom
Reviewed 26 August 2015

Stayed in this excellent hotel for three nights. Service was excellent, all staff were friendly, helpful and nothing was too much bother (they even offered to take my husband to get his hair cut when we asked where the nearest barber was!) The hotel is situated walking distance from the old quarter where most tourist attractions are. The food was...

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Helpful?
1Thank nikkip121
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear nikkip121, Thank you for taking time to write such a nice review about your recent trip to Hanoi. We are delighted that you enjoyed everything that was provided for you from our excellent service to breakfast & dinner with a wide variety of good choices and clean and well furnished rooms and quiet bar area. It has been a...

spennymoor
Reviewed 21 August 2015

This hotel was top notch all the staff were extremely friendly and very helpful. Stayed for three nights. We booked a trip to Halong bay but had word from Tour company that because of weather in that area the trip would be cancelled and to contact them but i could not get through so asked receptionist who used their phone...

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Helpful?
2Thank billbspenny
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear billbspenny, Thank you for taking time to write such a nice and detailed review about Sunway Hotel Hanoi. We are delighted that you enjoyed good breakfasts, good standard and reasonably priced restaurant evening meals and especially our friendly and helpful staff. It has been a pleasure serving you and thank you for your kind comments which is good motivation...

Grimsby
Reviewed 20 August 2015

Check in was good reception staff very friendly and English was good. Rooms where very spacious and well appointed. Breakfast had a very good choice of local and western items. Drinks in the bar was very expensive although they had happy hour. I didn't think too much to the area that hotel was situated in. Was about 15 minutes walk...

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Helpful?
1Thank markiestallingboro
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear markiestallingboro, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi. We are delighted that you enjoyed your stay with us and appreciated the spacious and well appointed room, friendly staff and good breakfast buffet with a wide choice.. Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving you...

Bradford, United Kingdom
Reviewed 20 August 2015 via mobile

I stayed at the Sunway as the last hotel on my tour of Vietnam. On the whole it is a good hotel. Clean room, absolutely massive bed, great shower and very friendly staff. The food at dinner and in the bar were very good although breakfast was average compared to the other hotels I've stayed in. It is located about...

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Helpful?
Thank Gengis25
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Gengis25, Thank you for taking time to write such a detailed review about Sunway Hotel and your Hanoi trip. We are sorry that we could not offer you a room to shower in at the time of arrival as we were running a high occupancy on the day mentioned. Thank you for highlighting this and we will look into...

Rio de Janeiro, Rio de Janeiro, Brazil
Reviewed 20 August 2015 via mobile

I've spent here 3 nights. The hotel it's very simple but it has enough to make your stay comfortable,,,) I didn't try the food though,). It lays at a walking distance from the center in a area devoid of attractions but safe as the rest of the city. The staff has been helpful and friendly. They helped me to buy...

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Helpful?
Thank Sanpar69
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Sanpar69, We thank you for taking time to write such a complimentary review about your trip to Hanoi and are happy to note that you appreciated comfortable rooms and helpful & friendly staff. However we would like to apologise for the tour to Halong Bay which did not live up to your expectations. We will highlight your comments to...

Launceston, Australia
Reviewed 17 August 2015

We spent over 24 hours of international travel to get to Hanoi, and exhausted we cabbed it to Sunway. At first I thought our cabby was taking us for a ride as he went through quite narrow, busy and not remotely touresty roads until suddenly, looming up out of the busy (and poor) hustle and bustle of Hanoi was the...

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Helpful?
2Thank Rob G
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Rob G, We thank you for taking time to write such a complimentary and detailed review about Sunway Hotel and your trip to Hanoi and are happy to note your appreciation of the high standards of our rooms and helpful staff. Glad to know also you enjoyed the wide selection and variety at breakfast also. Thank you again for...

Adelaide, Australia
Reviewed 16 August 2015

Close to the city centre, this hotel made for ease of getting around Hanoi. Walking distance to many attractions and shopping areas, quick cab ride elsewhere. Great service with good rooms. Staff were quick to assist with any tourist information and maps.

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Helpful?
2Thank Ian M
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Ian M, We thank you for taking time to write such a detailed report about your trip to Hanoi and are happy to note that you enjoyed your stay and appreciated our service, good rooms, helpful staff and convenient location. Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving you again soon. George Teh...

Sydney, Australia
Reviewed 10 August 2015

We had adjoining rooms on the 10th floor. They were clean, well-appointed, and quiet. The hotel is modern and lovely. The staff is helpful. The breakfast buffet is expansive and quite good. We actually stayed here twice, on our way to and from Halong Bay and both visits were equally pleasant.

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Helpful?
1Thank Kelly H
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Kelly H, Thank you for taking time to write such a complimentary review about Sunway Hotel Hanoi. We are delighted that you enjoyed your stay with us and appreciated the clean, well-appointed, and quiet room, helpful staff and expansive and good breakfast buffet. Thank you again for choosing Sunway Hotel Hanoi and we look forward to serving you again...

Campbelltown, Australia
Reviewed 6 August 2015

We stayed at the Sunway twice during our trip, one night before heading to Sapa, and another on our return on our way to Hoi An. The entrance area is beautiful and we were given our room straight away, which was clean and inviting. The rooms are of a high standard and so quiet, given the triple glazed windows. The...

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Helpful?
Thank RitaConnell
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Rita Connell, We thank you for taking time to write such a complimentary review about Sunway Hotel and your trip to Hanoi and are happy to note that you appreciated the high standards of our rooms. Glad to know also you enjoyed the reasonably priced meals, beverages and the wide selection and variety at breakfast. We have disseminated your...

Province of Barcelona, Spain
Reviewed 22 July 2015

Modern and clean hotel in city center, amazing bed, shower and food, but the best was the staff, they were really helpful and kind with us in our trip to hanoi, giving us very good recommendations not only for hanoi, to other cities in Vietnam too. They help us in everything all the time, we recommend this place 100%. We...

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Helpful?
1Thank Carolina y
SunwayHotelHanoi, Tổng giám đốc at Sunway Hotel Hanoi, responded to this review

Dear Carolina y, Thank you for taking time to write such a nice and detailed review about Sunway Hotel Hanoi. We are delighted that you enjoyed your stay with us and appreciated our modern and clean rooms, amazing bed, shower and food and especially our friendly and helpful staff. This is excellent motivation for us to do even better. Thank...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
The Sunway Hotel Hanoi is an award winning international 4-star hotel, with easy access to Hanoi's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 

Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: ₹ 3,992 - ₹ 11,387 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Reservation Options:
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Also Known As:
Hanoi Sunway Hotel
Hotel Style:
#34 Luxury Hotel in Hanoi
#42 Spa Hotel in Hanoi
#57 Business Hotel in Hanoi
#65 Family Hotel in Hanoi
#65 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Hotel Hanoi staff and other travellers.
11 questions
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Kuala Lumpur, Malaysia
5 months ago
Sedlescombe
5 months ago

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Questions? Get answers from Sunway Hotel Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Reasonably located for easy "investigation" of Hanoi.”
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“All rooms would offer a very good standard”
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“high floor”
 of 5 bubbles , 10 Mar 2017 | Read review
“Club Rooms offer excellent value for the additional price.”
 of 5 bubbles IshDewyn, 6 Mar 2017 | Read review
“We stayed on the fifth and tenth floors but the views were not great as we looked onto the next building”
 of 5 bubbles Aggiesmith, 25 Feb 2017 | Read review
5 of 5