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Sunway Hotel Hanoi

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#109 of 574 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Sunway Hotel Hanoi
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667 Reviews from our TripAdvisor Community

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Showing 549: English reviews
London, United Kingdom
Reviewed 5 days ago NEWvia mobile

A supposedly well rated hotel, although we turned up in the evening and were told that we had to take a smoking room as there were no other non-smoking available and then when we pushed further the chap on reception said that they had 3 non-smoking rooms reserved for a group of smokers, but sometimes they like a fresh room...

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Helpful?
Thank Shailen01
San Francisco, California
Reviewed 5 days ago NEW

This was the last hotel on our tour throughout SE Asia. As with many hotels of this level, 3-4 stars, the lobby and staff were friendly and helpful. The rooms are functional and the wifi was good although a little slow. It was clean. Bathroom was a little dated. Maintenance appears to be a bit of problem as the closet...

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Helpful?
Thank foodandwine28
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear foodandwine28, Thank you very much for the review of our hotel. We are very grateful to hear your comment and stay experience with us. We have already taken actions on your findings and would like to assure you no similar recurrence. Once again thank you and hope we will have the opportunity to serve you again soon. Best Regards,...

Colombo, Sri Lanka
Reviewed 1 week ago via mobile

Stayed at this hotel for a night while visiting Hanoi with friends. Though the building right opposite to the hotel looks deserted, the Sunway Hotel itself is great. The reception is friendly and efficient, the lobby nice and spacious. The rooms are clean and comfortable. Decent wifi. The mornings breakfast is standard, though nothing to complain about. The hotel is...

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Helpful?
Thank AWIK1957
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear AWIL1957, Thank you for taking the time to review your stay experience with us. It is our pleasure to hear your stay was pleasant one. We are looking forward to seeing you again soon. Best Regards, The Sunway Hotel Hanoi Management Team.

Elmira, New York
Reviewed 1 week ago

Rooms are fine but a little rundown. Our toilet leaked on the floor from the water inlet. Nice long happy "hour" every day. Great breakfast. Good service from friendly staff. This sentence enables me to get 200 words.

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Helpful?
Thank JohnandJaneS
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear JohnandJaneS, Thank you for taking the time to share your experience with us. We appreciate your feedback very much that provides us to further improve our guest experience. We have already taken actions on your findings and would like to assure you no similar recurrence. We would like to introduce to you that there are Club room that we...

NY, NY
Reviewed 1 week ago

Just like Hannah_Louise 1885, this was the last hotel on our 15 night tour. Our group arrived at 5:30 pm after a long bus ride from Halong Bay. The first thing we did was inundate the poor young lady at the Reception Desk because the people with Apple devices had trouble signing in to the wifi. Th lobby is welcoming...

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Helpful?
Thank Dushi-NY
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear Dushi-NY, Thank you for taking the time to share your experience with us. We appreciate your feedback very much that provides us to further improve our guest experience. We would like to introduce to you that there are Club rooms that we believe you would love to experience next time you visit us. We look forward to welcoming you...

London, United Kingdom
Reviewed 1 week ago

I stayed at the Sunway as part of a tour. The hotel is on a nice street. Photos in internet seens very nice but when arrive hotel seens not ; also carpets on the corridor and in my room was very dirty (serious stains). There was some strange smell on the floor (almost like vomit), and the hotel was using...

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Thank julie M
Michigan
Reviewed 2 weeks ago via mobile

Nice modern building; rooms clean, beds comfy. Free wifi; adequate bathroom amenities. Good, decent breakfast offered on the 2nd floor; variety of hot & cold foods. Hotel situated close to shops, restaurants; walking distance to a church we wanted to attend. In front of hotel is a kind of run-down apartment building; occupied but somehow makes the neighborhood looked "unsafe"....

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Helpful?
Thank floRDMichigan
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear floRDMichigan , Thank you for taking the time to share your experience with us. We appreciate your feedback very much. We hope to be able to welcome you back to our hotel in the near future. Best Regards, The Sunway Hotel Hanoi Management Team.

East Boldon, United Kingdom
Reviewed 2 weeks ago via mobile

This hotel was the last of our Vietnam adventures. The staff were lovely and helpful. The food was good and the rooms were spacious and clean. Quite central location about 10 mins taxi to the centre which was reasonably priced. Lots of restaurants and shops within walking distance. Hanoi is your typical busy Vietnamese city.

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Helpful?
Thank Hannah_Louise1885
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear Hannah, Thank you for your wonderful review and to share your experience during your stay with us. We look forward to welcoming back to our hotel. Best Regards, The Sunway Hotel Hanoi Management Team.

Reviewed 3 weeks ago

I really enjoyed this hotel. The hotel is comfortable and modern. Very nice breakfast buffet. Nice bar. It is is a quiet section of town yet close to everything you may want. I walked to the center of Hanoi from the hotel and it was not crazy far. The staff were nice. The bed was comfortable. I would stay here...

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Helpful?
Thank Dougie909
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear Dougie909, Thank you for your review and great rating of our hotel. We are looking forward to having you again as a guest in our hotel. Best Regards, The Sunway Hotel Hanoi Management Team.

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago via mobile

I was in Hanoi from 24-27 December 2016, on a solo holiday. This was my second stay at Sunway Hanoi and apparently the staff remembered me from my last visit! The moment I arrived, I was greeted warmly, immediately seated at one of the plush armchairs at the lobby while the reception staff checked me in. I didn't even have...

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Helpful?
Thank akusifu
SunwayHotelHanoi, Manager at Sunway Hotel Hanoi, responded to this review

Dear Ms. akusifu, Thank you for your wonderful rating and comments about our hotel. We are very grateful for your appreciation of our services and always a great pleasure and rewarding to receive positive comments. We will definitely share this review our team members. We hope we will have the pleasure of serving you again in the near future. Regards,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Sunway Hotel Hanoi is an award winning international 4-star hotel, with easy access to Hanoi's commercial and business districts. Located at the quiet end of the French Old Quarter, away from the hustle of the busy city and yet only 28km away from the airport, Sunway Hotel Hanoi is also an excellent choice to explore this beautiful city. Together with our style of small yet meaningful personalized service, you will enjoy a pleasant stay with us every time. You are always more than "just business" to us. ... more   less 

Additional Information about Sunway Hotel Hanoi

Address: 19 Pham Dinh Ho Street, Hai Ba Trung District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: ₹ 3,472 - ₹ 7,828 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Hotel Hanoi 4*
Number of rooms: 145
Reservation Options:
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Also Known As:
Hanoi Sunway Hotel
Hotel Style:
#35 Luxury Hotel in Hanoi
#43 Spa Hotel in Hanoi
#58 Business Hotel in Hanoi
#65 Family Hotel in Hanoi
#66 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Hotel Hanoi staff and other travellers.
11 questions
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Kuala Lumpur, Malaysia
3 months ago
Sedlescombe
3 months ago

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Questions? Get answers from Sunway Hotel Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“lake view, non-smoking floor”
 of 5 bubbles Q2691AFjuliem, 6 Jan 2017 | Read review
“We only went to the restaurant, and did not stay there”
 of 5 bubbles 913jerryw, 20 Dec 2016 | Read review
“Higher floors give the chance of a better view”
 of 5 bubbles K4420JFjohns, 14 Nov 2016 | Read review
“Ask for a room that doesn't face a concrete wall!”
 of 5 bubbles juliejt, 28 Oct 2016 | Read review
“You should be book the room with high floor”
 of 5 bubbles Psillou2n, 26 Oct 2016 | Read review
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