Sunway Hotel Hanoi
19 Pham Dinh Ho Street Hai Ba Trung District, Hanoi 100000 Vietnam
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Avg. ₹5,083 /night, 12/9 - 12/10
₹6,438
per night
₹4,998
per night
₹3,558
per night
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About
4.0
#115 of 958 hotels in HanoiLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Sunway Hotel Hanoi is a boutique hotel designed in the stylings of a classic Frenchchic. This stylish hotel emphasizes space and warmth, featuring natural light with a rose-infused color palette. The overhead lamps and classic chandeliers cast a warm glow over this stylish hotel in Hanoi and the white decor feels at once minimalist and stylish. This boutique hotel is located in the fringe of Hanoi’s famed French quarter. The best aspect of the hotel in Hanoi is its close proximity to the major commercial buildings and historical landmarks. A 10-minute stroll from this hotel can bring you to the legendary Hoan Kiem Lake, St. Joseph's Cathedral, Thang Long Water Puppet Theatre and The Opera House. In addition to the historical landmarks, even the commercial shopping and entertainment areas are a short walk away. The Hotel’s Club Room privileges including complimentary high-speed WIFI access provide international travelers with great value added and extra comfort.
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Property amenities
Free internet
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Wifi
Yoga room
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Wine / champagne
Car hire
Taxi service
Banquet room
Meeting rooms
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Walk-in shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Vietnamese
Location
19 Pham Dinh Ho Street Hai Ba Trung District, Hanoi 100000 Vietnam
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 96 out of 100
96
Noibai Airport
23.1 km•
See all flights
Car Hire
86 Restaurants
within 0.5 kilometers
Reviews
4.0
1,165 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Sunway Hotel Hanoi garners praise for its prime spot in the old French quarter, a stone's throw from local attractions and dining options, including admired Indian cuisine. Guests consistently commend the hotel's cleanliness and the attentive nature of the staff, notwithstanding occasional lapses in bar service speed.
The rooms, often lauded for their tidiness and comfort, sometimes draw criticism for size and rare instances of odors. While opinions on value vary, the vintage charm and diverse breakfast offerings leave many travelers satisfied.
Location
Central
Atmosphere
Charming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Satisfactory
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1,165Reviews16Q+A100Room tips
Traveller rating
- 439
- 515
- 166
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Detailed Reviews
Our tour group was accommodated here for a few nights very recently while it is was under discussion if the tour would be postponed or not (Covid-19) . Unfortunately, the plug was eventually pulled and we had to return home to Australia. While there, all the staff were considerate, cheerful and very helpful. The rooms were cleaned daily and comfortable - not the Ritz - but then neither was the price, I suspect ! Breakfasts were excellent but most of the group decided to eat out at night at local places nearby (cheaper and authentic northern Vietnam food). Close to the French quarter with its great architecture but certainly a (cheap) taxi ride away from the busy Old quarter. We would certainly return here.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunway Hotel Hanoi, Other at Sunway Hotel Hanoi
Responded 22 Mar 2020
Dear Jimclevs, We are grateful to read that you had an overall enjoyable stay at Sunway Hotel Hanoi. It is always encouraging for us to learn that our guests are satisfied with service from our staffs, our room and breakfast... as it is what we strive for every day. We thank you very much for your supports and we look forward to the pleasure of welcoming you back again in the near future. Kind regards, Sunway Hotel Hanoi Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear GM of Sunway Hotel, Hanoi,
I have always endorsed your hotel since we stayed there. Your staff are so very friendly and they go out of their way to provide the best experience possible. There is always this lady at the lobby who truly made sure that guests are well taken care of.
Thank you for your staff who had to seek for the handphone charger I requested because of all things, I forgot to bring mine. I thought he won't come back to lend me one. He did. And he made my stay complete.
More power!
Best regards,
Dr Utanes Godofredo Cristobal
Singapore
I have always endorsed your hotel since we stayed there. Your staff are so very friendly and they go out of their way to provide the best experience possible. There is always this lady at the lobby who truly made sure that guests are well taken care of.
Thank you for your staff who had to seek for the handphone charger I requested because of all things, I forgot to bring mine. I thought he won't come back to lend me one. He did. And he made my stay complete.
More power!
Best regards,
Dr Utanes Godofredo Cristobal
Singapore
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Date of stay: April 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunway Hotel Hanoi, Other at Sunway Hotel Hanoi
Responded 22 Mar 2020
Dear Dr. Utanes, We would like to thank you for sharing your amazing experience with us. It is a delight to know that you really enjoyed the stay with Hotel Hanoi. Rest assured that your compliments will be shared with the rest of the team to serve as motivation for the continued pursuit for excellence. Dr. Utanes, again, thank you for sharing your great experience and we all look forward to welcoming you again soon. Kind regards, Sunway Hotel Hanoi Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We stayed here for 3 nights as part of an On the Go tour of Vietnam across 2 stays. The hotel was clean and staff were efficient although the bar area at the back of reception lacked a bit of atmosphere.
We had a evening meal as well as 3 breakfasts in the restaurant and these were OK. There are a few restaurants in easy walking distance and we felt safe walking to these in the evening.
We also walked about 1km turning left out of the hotel through a park to train street where a train comes through at about 4pm between the houses which is a tourist highlight in Hanoi.
We had a evening meal as well as 3 breakfasts in the restaurant and these were OK. There are a few restaurants in easy walking distance and we felt safe walking to these in the evening.
We also walked about 1km turning left out of the hotel through a park to train street where a train comes through at about 4pm between the houses which is a tourist highlight in Hanoi.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunway Hotel Hanoi, Other at Sunway Hotel Hanoi
Responded 23 Apr 2020
Dear steveandjenUk, We are grateful to read that you had an overall enjoyable stay in our hotel. It is always encouraging for us to learn that you are satisfied with our cleanliness, food, location and services from our colleague. We thank you very much for your review and look forward to the pleasure of welcoming you back again soon. Kind regards, Sunway Hotel Hanoi Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel itself is old and tired. The executive rooms are about the same size as a standard room in an Australian hotel. The carpet is very old and smelt musty. I had to argue to get a late checkout that was advertised with the executive rooms. The half price airport transport was about the same price as I could get a limo. Confusing that the cocktail hour, from 6pm in the executive lounge, does not serve cocktails. Overpriced.
Staff are the best asset for this hotel. Breakfast was ok.
Staff are the best asset for this hotel. Breakfast was ok.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Sunway Hotel Hanoi
Responded 23 Feb 2020
Dear Michael C, Thank you for your support and constructive feedback. We are in the midst of upgrade our hotel, currently undergoing the change of all the carpets in the hotel. Our Evening Cocktail at our Club Lounge is from 6.00 pm to 09.00 pm daily and we serve light snacks,wine, beer and other beverages. Regarding the late check-out, we will retrain our staff that all Club Room bookings have the opportunity to late check-out when the rooms are available based on availability. Michael C, thank you once again and we appreciate your continuous support and constructive feedback and we hope we will have the chance to welcome you again many times in the future. Kind regards, Sunway Hotel Hanoi Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hostel staff are very welcoming, and Amy from receptiom will provide all help needed with your stay. The location is perfect walking distance to all the sights, and close to the main hub of the city’s night life. Definitely worth a stay here!
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Date of stay: February 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from sunwayhanoihotel, Personal Assistant to General Manager at Sunway Hotel Hanoi
Responded 16 Feb 2020
Dear Trail825991, We are very glad you enjoyed your stay with Sunway Hotel Hanoi and also appreciate your recognition of our outstanding associates, especially Amy for her great hospitality during your stay with us. Trail825991, thank you very much for your great comments and look forwards to have you back soon for another great stay experience. With warm regards, Sunway Hotel Hanoi Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were put up in the Sunway Hotel to do our quarantine upon arriving in Vietnam. Upon arrival, around 1am, we were warmly welcomed at check-in and given a club sandwich in case we were hungry.
We found our room to be very clean and the bed to be quite comfortable. The rooms are not overly spacious but they appear to be updated, clean & having all the necessary amenities.
Western meals are brought to a table outside of our room three times a day and have far exceeded our expectations.
The staff have been very helpful providing us with extra instant coffee and even coming up to our room to help us get our SIM cards working at the request of our employer.
We would recommend this hotel and would return for a stay if needed.
We found our room to be very clean and the bed to be quite comfortable. The rooms are not overly spacious but they appear to be updated, clean & having all the necessary amenities.
Western meals are brought to a table outside of our room three times a day and have far exceeded our expectations.
The staff have been very helpful providing us with extra instant coffee and even coming up to our room to help us get our SIM cards working at the request of our employer.
We would recommend this hotel and would return for a stay if needed.
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Date of stay: February 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunway Hotel Hanoi, Other at Sunway Hotel Hanoi
Responded 31 Jul 2024
Dear beloved Customer, Thank you for taking the time to share your wonderful experience at our hotel during your stay in Hanoi. We're thrilled to hear that our staff made you feel like part of the family, and we're grateful for their efforts to ensure your stay was comfortable and enjoyable. We're also glad you appreciated our prime location near the heart of the French Quarter, with easy access to the Old Quarter and all its charm. Our surrounding neighborhood is indeed known for its vibrant atmosphere, delicious dining options, and safe environment, which makes it perfect for solo travelers like yourself. We'd be honored to have you stay with us again on your next trip to Hanoi. Thank you once again for your kind words, and we look forward to welcoming you back soon. Kind regards, Sunway Hotel Hanoi Management Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bit of a mixed bag really - the positives were the hotel staff were friendly, breakfast was good and the hotel is quite central. The down side was that the rooms were looking very tired, were a bit dark and dingy and in need of refurbishment. There was also a connecting door between rooms, which meant that there was quite some noise from the adjoining room on the two nights I stayed here. Okay for a short stay, but I would not have wanted to stay any longer than two nights.
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Date of stay: March 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Sunway Hotel Hanoi
Responded 26 Feb 2020
Dear LaurenPhil, We would like to extend our gratitude for giving your time to share your experience in Sunway Hotel Hanoi. Thank you for your kind comments that you appreciate our friendly staffs, good breakfast and our location. On the other hand, we truly regret to learn that your stay did not meet your expectation. LaurenPhil, we would like to share with you that we are now in the process of doing some refurbishments. From mid-January, all the corridor floor as well as all the guest rooms carpet have been changing and expected to complete in March 2020. Other facilities like the bedside telephones and hair dryers will be changed, new USB charging ports will be added in the rooms and furniture re-varnishing, etc will be undertaken. Please accept our sincere apologies for your bad experience with room had a connecting door. Your feedback is very well appreciated and we will immediately conduct retraining for our Front desk team for proper room assignment. We thank you very much once again and value your comment, feedback and support and look forward to another opportunity to host you at our Sunway Hotel Hanoi. Kind regards, Sunway Hotel Hanoi Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just returned from a stay at this hotel amidst the COVID-19 crisis. The hotel is very nice and the service provided by the staff was exceptional under the circumstances surrounding the current situation, in particular the hotel receptionists. They helped me contact airlines to get a flight home, even at midnight. Thank you all very much 👏👏
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Date of stay: March 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunway Hotel Hanoi, Other at Sunway Hotel Hanoi
Responded 24 Mar 2020
Dear pbenjafield05, Thank you for taking time to give us your comment! It is always a delight to hear that our team is a memorable part of our guests’ trips. pbenjafield05, thanks again for choosing Sunway Hotel Hanoi. We all look forward to welcoming you back in the near future. Kind regards, Sunway Hotel Hanoi Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A good experience at Sunway Hotel Hanoi. This is the second time I come back Sunway and every thing make me feel really comfortable. Good staff, nice service, fantastic breakfast. The location is quite ok, it takes me 15 minute walk to Hoan Kiem Lake, so many choice for other restaurants nearby if you want to explore Hanoi food. My kids like Sunway staffs because of their friendly attitude. I will come back in near future for sure.
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Date of stay: July 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Hanoi Sunway, Khác at Sunway Hotel Hanoi
Responded 11 Jul 2024
Dear Valued Guest, It was a great pleasure to have you stay with us at Sunway Hotel Hanoi. We appreciate your time for sharing your comments and feedback. Please rest assured that your comments have been communicated to our Hotel Management team to continue our improvement. If at any time you have a suggestion or there is anything we can do to make your next visit more memorable, please let us know. Once again we thank you for your collaboration and we hope to see you again soon. Kind regards, Sunway Hotel Hanoi Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are clean, but modest. I found the bed and pillow very comfortable. I stayed 5 nights with a tour group for our trip to Vietnam. The desk staff are very friendly and will speak English. It’s easy to exchange money. The Buffett breakfast which was included had an excellent selection you could have made to order omelets . The location is in the old French quarter.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunway Hanoi Hotel, Sales at Sunway Hotel Hanoi
Responded 14 Feb 2024
Thanks so much for helping share your experience with us. Reviews like yours mean the world to us and are so important for future travelers. Thank you again for taking the time to share this wonderful feedback Kind regards, Sunway Hotel Hanoi Management Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I believe yes
You can take grab for more convenient and it cost around VND 280K.
Hi Molly H,
They have universal power points in the rooms, so you should be ok, take a power board with you, it makes life a little easier.
Hi Nick, not sure where that information came from but that is simply not true. We had eggs and dairy products every morning throughout the hotels in Vietnam. The food is cooked definitely different except the eggs . FYI : it is very important to choose your meals wisely as the hygiene of how the food is stored and the water is a very poor standard. Rule of thumb was if the drink was not in a sealed bottle or can then don't drink it and with the food if no Cooked, roasted, fried etc don't eat it. Be careful of anything that has been washed with the water. Have fun
Sorry, I'm not sure about this. I think it's best if you e-mail the hotel direct.
"Do not have swimming pool, should have it, bathroom should be renovated with new modern equipment, resounding the hotel there're many shops."Read full review
"Booking in Summer,the price is cheaper than other seasons. Receptionist could help you to book the tour to some destinations around Hanoi."Read full review
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PRICE RANGE
₹3,728 - ₹6,354 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hanoi sunway hotel, sunway hotel hanoi
LOCATION
VietnamHanoi
NUMBER OF ROOMS
143
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Sunway Hotel Hanoi
Which popular attractions are close to Sunway Hotel Hanoi?
Nearby attractions include Jump Arena (0.2 km), The Airy Space (0.3 km), and Hai Pottery (0.4 km).
What are some of the property amenities at Sunway Hotel Hanoi?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
Which room amenities are available at Sunway Hotel Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunway Hotel Hanoi?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Sunway Hotel Hanoi?
Conveniently located restaurants include Yazawa Hanoi -japanese Bbq Restaurant-, Pho Thin, and Maison Vie.
Are there opportunities to exercise at Sunway Hotel Hanoi?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Does Sunway Hotel Hanoi have airport transportation?
Yes, Sunway Hotel Hanoi offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sunway Hotel Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Sunway Hotel Hanoi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sunway Hotel Hanoi?
The staff speaks multiple languages, including English and Vietnamese.
Are there any historical sites close to Sunway Hotel Hanoi?
Many travellers enjoy visiting Temple of Literature & National University (2.6 km), Hoa Lo Prison (1.5 km), and Ho Chi Minh Mausoleum (3.2 km).