We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
1 Thanh Nien Street Ba Dinh District, Hanoi 10000 Vietnam
E-mail hotel
Lowest prices for your stay
Hotel direct offer!Up to 30% Off Club Rooms & Suites
Booking.com
$113
View deal
Official Site
$159
View deal
Free cancellation until 08/10/22
FindHotel
$98
View deal
Expedia.com$124
Priceline$125
Lol.travel$179
View all 16 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (1501)
Room & Suite (529)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
Read more
Updated 29/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pan Pacific Hanoi
Updated 29/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#146 of 1,328 hotels in Hanoi
Location
Cleanliness
Service
Value
Travellers' Choice
Pan Pacific Hanoi offers 273 elegantly furnished rooms and suites, which boast breathtaking views of West Lake, Truc Bach Lake and the Red River. The hotel also has an impressive collection of 56 fully equipped serviced suites catering to the needs of extended-stay travellers. Savour a diverse range of international dishes from the all-day-dining restaurant or indulge in exquisite cuisine at our Chinese restaurant. Our lobby bar provides a relaxing ambience for guests to unwind after a long day. With 12 versatile meeting spaces, including a pillarless ballroom that can host up to 450 guests, the hotel provides the ideal venue for corporate meetings and grand banquets. Complete with an indoor pool with natural skylight, well-equipped fitness centre and rejuvenating spa, Pan Pacific Hanoi offers a refreshing new experience in the capital of Vietnam.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Taxi service
Business Centre with Internet Access
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Head massage
Rooftop terrace
24-hour security
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Green
Languages Spoken
English, Japanese, Korean
Hotel links
Special Offer:Enjoy Up to 25% Savings on Your Dream Getaways
2340Reviews15Q+A100Room tips
Traveller rating
  • 1,297
  • 770
  • 195
  • 48
  • 30
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Sean Chua wrote a review 28 Sep
Singapore, Singapore3 contributions
+1
I stayed here for 4 days on a solo leisure trip, with 2 nights under the Club room. The staff at the club lounge has been fantastic, including Mr Tien and Ms Hue. Their warm hospitality made me feel so at home. They greeted me by my name each time, and gave me many excellent recommendations for my itinerary during my short stay. If I’m ever back again, Pan Pacific Hanoi remains one of my top choice to stay!
Read more
Date of stay: September 2022Trip type: Travelled solo
Room Tip: Consider the small top up for club access, excellent service with reasonable high tea and evening...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
apl15 wrote a review Aug 2022
Singapore, Singapore6 contributions1 helpful vote
Hotel's Favourite
It began the moment I landed, met and greeted warmly by the hotel's very pleasant limousine driver then very quickly led up to the lounge. Here I met Tien and then Linh, who were just outstanding in how they very professionally managed my 4 day itinerary-they went over and above what their role entailed ensuring every moment of my stay and visit to Hanoi was smooth, well spent and memorable. Tien was always there to greet me with a smile, asking after me and always ready to genuinely listen to and share in the little adventures I'd been on. Both he and Linh listened to every detail of how each tour I'd been on had been, as they'd played a huge part in planning for it, as they wanted it to go perfectly, and it all did, despite the weather we were experiencing, as Storm Mulan had brought on heavy showers, strong winds and cloudy skies. Yet this did not dampen any of my 4 days in Hanoi. Tien was constantly keeping me updated on what the weather was going to be like, as it constantly changed many times during the day. Linh introduced me to Cha Ca La Vong which I enjoyed on my first evening. Both she and Tien understood my wanting to try truly authentic Vietnamese dishes and even Tuan who served me breakfast made sure the Beef Pho I ordered had the herbs which added fragrance to the dish, giving it its unique taste. I met Tuan again on my last morning and he WOWED me with his soft, calm, patient manner serving every guest-he was genuine in wanting to make every guest happy. I joked how Day 3 started off with 4 T's-Tien, Tuan and the concierge and limousine driver whose names also started with T, making ita TERRIFIC day all the way o the end. Tien ensured the driver knew exactly what I wanted on the mini shopping hunt as they were not the usual items I am sure most tourists would shop for and the driver patiently helped me search for the items on my shopping list, braving heavy traffic and scarce parking lots and even accompanying me to the market. And when we got back T, the concierge was thrilled to see we had managed a successful shopping trip in the short time we had. Tien completed it by going out after his long day at work and returning with the last item on my shopping list. I was at a loss for words as he did that in his own time, sacrificing time he had been looking forward to spending with his family. I was surprised to learn that Linh was graduating on my 3rd day, as she struck me as being someone who had worked for a long time. Her professionalism and experience were excellent for a young graduate like herself. I will definitely return and will not think twice about recommending the Pan Pacific when staying in Hanoi. Everyone, including Hue whom I got to know better when Tien and Linh were away, were such warm, lovely people. There are others whose names I may not recall like the lady who greeted me at check-in in the lobby and the lady in the lounge who spontaneously checked out the time taken to travel to Ho Chin Minh not forgetting the splendid housekeeping team -all exceptionally outstanding and who will make Pan Pacific the place to return to. Thank you very much.
Read more
Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kurt Wehinger, General Manager at Pan Pacific Hanoi
Responded 4 weeks ago
Dear apl15, Thank you so much for taking the time to share your lovely experience at Pan Pacific Hanoi. I am so happy to learn that you have enjoyed your stay and the genuine care from our Associates has made good impression on you. Rest assured that your kind words will be sent to the whole team, especially Linh, Hue, and "T" team to let them know the hard work was not gone unnoticed. We look forward to welcoming you back to our hotel and still impress you on your return. Sincerely, Kurt Wehinger General Manager Pan Pacific Hanoi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Charu B wrote a review 7 Sep
Gurugram (Gurgaon), India2 contributions1 helpful vote
Very nice location and views. Very nice spread of breakfast buffet. They treat you really well if you book the club rooms which are newly renovated. The whole experience was good except the The Summit . The service was very slow. They did special effort to celebrate our anniversary which was very nice of them ,but we had to leave and go to some other restaurant for food because of slow service.
Read more
Date of stay: August 2022
Value
Location
Service
Room Tip: Book their club rooms . They are small in size but renovated and modern.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kurt Wehinger, General Manager at Pan Pacific Hanoi
Responded 2 weeks ago
Dear 31charuB, Thank you for choosing Pan Pacific Hanoi and taking the time to share your experience of the recent visit. I am so glad to hear that you enjoyed many aspects of your stay, from the convenient location, amazing vista over the vast skyline to our wide range of culinary delights, and especially our associates' caring and dedicated service has made a dear impression on you. It is such comments as yours that encourage us to strive further for a genuine service dedicated to all our beloved guests. Despite of that uplifting feeling, yet I believe we have tasks to follow at The Summit bar in order to secure guests' refreshing and fulfilling experience. My team and I appreciate your feedback look forward to welcoming you back very soon. Sincerely, Kurt Wehinger General Manager Pan Pacific Hanoi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shadi wrote a review Aug 2022
6 contributions
My name is Shadi, I came to Hanoi for tourism and I chose this hotel and it was my right choice. I found great rooms. Good treatment from the staff, especially the reception is very nice. I thank Mrs. Tracy from the reception for the good treatment and services, and I will come back next time with friends/ 0096599144835/ abuarqoubshadi@gmail.com
Read more
Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kurt Wehinger, General Manager at Pan Pacific Hanoi
Responded 4 weeks ago
Dear Shadi5576, I am glad to hear that you have enjoyed your stay with us. Thank you for giving our Associate a shout out. We are looking forward to welcoming you and your friends back soon. Sincerely, Kurt Wehinger General Manager Pan Pacific Hanoi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sherlyn S wrote a review Aug 2022
9 contributions5 helpful votes
Pan Pacific is always the choice as a GHA member. Service was good with helpful and friendly staffs. Rooms were clean and well maintained, only if there’s more plug points in the rooms. Appreciated the room upgrade and late checkout offered for Platinum member. Experience at The Summit Bar was awesome too thou we missed the pretty night view due to rain.
Read more
Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kurt Wehinger, General Manager at Pan Pacific Hanoi
Responded 4 weeks ago
Dear Sherlyn S, We are delighted to read of your great feedback and grateful that you shared your experience here. Your constructive comments regarding the plug points are well noted for our future renovation plan. Hopefully we will have the opportunity to welcome you back soon. Sincerely, Kurt Wehinger General Manager Pan Pacific Hanoi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bily b wrote a review Aug 2022
1 contribution
Comfortable, clean, friendly staff, delicious food. We have good memories here. I choose a lake view room and it worthy. I regret that my child was ill so we couldn't try a rooftop bar. I will come back.
Read more
Date of stay: July 2022
Rooms
Cleanliness
Service
Room Tip: river view
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kurt Wehinger, General Manager at Pan Pacific Hanoi
Responded 4 weeks ago
Dear 9bilyb, Hope your daughter are feeling better. We are delighted to read of your great feedback and grateful that you shared your experience here. Thank you for recommending our hotel so vividly. Hopefully we will have the opportunity to welcome you back soon. Sincerely, Kurt Wehinger General Manager Pan Pacific Hanoi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peter O wrote a review Jul 2022
1 contribution
The room are very clean, Gym is fantastic , facilities are really in tip top condition. I would to mention Miss My, our customer service provide excellent service and she is really fast and helpful. Well done My, your service really make our stay very special. However, i think the hotel need to improve on the food of the Chinese restaurant.
Read more
Date of stay: July 2022
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kurt Wehinger, General Manager at Pan Pacific Hanoi
Responded 26 Jul 2022
Dear Peter O, Thank you so much for taking the time to share your experience at Pan Pacific Hanoi. It has been my pleasure to learn that you have enjoyed many aspects of your stay with us from the room and facilities to the the dedicated service from our team, especially My. I definitely will not miss to share these thoughts with her. Your constructive feedback about the food at Ming is well noted. We are indeed working on renewing the menu, also Chef Ooi has been onboarded hopefully to regain your confidence with our restaurant upon your next visit to Hanoi. Peter O, thank you again for your review, and we hope to have you again soon! Sincerely, Kurt Wehinger General Manager Pan Pacific Hanoi Sincerely, Kurt Wehinger General Manager Pan Pacific Hanoi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
OutofOfficeAllSummer wrote a review Jul 2022
New York City, New York42 contributions32 helpful votes
Beautiful hotel. Very clean and comfortable with excellent service. Everything you could want or need was available there for you. The concierge, Dihn, was incredibly kind and helpful. He helped to arrange an excellent day tour for us to Halong Bay while staying there. We also utilized the pool, gym, and spa several times. All were excellent and very clean. We used the service Grab often to get wherever else we needed to go
Read more
Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kurt Wehinger, General Manager at Pan Pacific Hanoi
Responded 26 Jul 2022
Dear OutofOfficeAllSummer, Thank you very much for taking your time to share your experience on Trip Advisor following the recent visit to Pan Pacific Hanoi. I am delighted that you have enjoyed many aspects of your stay with us. Our team is always dedicated to provide the superior level of service for our guests, and we will not miss to share these thoughts with them, especially Mr. Dinh, one of our long serving member. We are looking forward to welcoming you back to our hotel and to continue ensuring your stays with us impress you and provide fond memories of Hanoi. Sincerely, Kurt Wehinger General Manager Pan Pacific Hanoi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
weliketovacation wrote a review Jul 2022
36 contributions29 helpful votes
Get a lake view room. It overlooks the city. The roof top bar summit has the best views in the city. Rooms are clean and nice. Staff are kind and helpful. Interesting note is our room had a an ancient artifact in a glass case from a ship wreck in the 1490s.
Read more
Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: Get a high floor with a lake view. Summit roof to bar is a must. Go for dinner to see some...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Response from Kurt Wehinger, General Manager at Pan Pacific Hanoi
Responded 26 Jul 2022
Dear weliketovacation, We are delighted to read of your great feedback and grateful that you shared your experience here. Hopefully we will have the opportunity to welcome you back soon. Sincerely, Kurt Wehinger General Manager Pan Pacific Hanoi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Minh wrote a review Jul 2022
1 contribution
- Pros: very nice Pho and pastries, friendly hsk staff - Cons: + toothpaste in my room was out of date (2021 iso 2022) + AC flow for twin room bed goes straight to the bed next to window which can cause running nose next morning, can not adjust weaker + Not well-trained staff, staff tell a lie, do not send invoice to guest even though received all needed information when guest check out, untill now issue was not solved yet
Read more
Date of stay: June 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kurt Wehinger, General Manager at Pan Pacific Hanoi
Responded 4 weeks ago
Dear MinhNg1234567, Thank you for taking the time to share your review. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as it is only through the lens of our customer are we able to critique and further improve the overall operation of our property. We would like to regain your trust and hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area. Sincerely, Kurt Wehinger General Manager Pan Pacific Hanoi
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
PRICE RANGE
$97 - $135 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel plaza hanoi hotel hanoi, accor plaza hanoi, sofitel hanoi, hanoi sofitel
FORMERLY KNOWN AS
Sofitel Plaza Hanoi
LOCATION
VietnamHanoi
NUMBER OF ROOMS
273
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Pan Pacific Hanoi
Which popular attractions are close to Pan Pacific Hanoi?
Nearby attractions include Chua Tran Quoc (0.3 km), West Lake (0.3 km), and Hi' De Maison - Vietnam Unique Jewelry (0.5 km).
What are some of the property amenities at Pan Pacific Hanoi?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Pan Pacific Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pan Pacific Hanoi?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Pan Pacific Hanoi?
Yes, free parking is available to guests.
What are some restaurants close to Pan Pacific Hanoi?
Conveniently located restaurants include Summit Lounge, Cafe Duy Tri, and Pho Cuon 31.
Are there opportunities to exercise at Pan Pacific Hanoi?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Pan Pacific Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Pan Pacific Hanoi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pan Pacific Hanoi?
The staff speaks multiple languages, including English, Japanese, and Korean.
Are there any historical sites close to Pan Pacific Hanoi?
Many travellers enjoy visiting Temple of Literature & National University (2.5 km), Hoa Lo Prison (2.8 km), and Imperial Citadel of Thang Long (1.7 km).