First impressions was that the lobby was rather small but opulent, like a boutique hotel rather than the famed Metropole. We entered through the Opera Wing. As you walk through the hotel, the grand lady of Hanoi starts to show herself as THE place to stay in Hanoi. The Metropole Wing shows the history of the hotel. There's a historical tour through the Metropole Wing and brings you down to the hotel's air raid shelter which was built during the War for Independence (not everyone calls it the Vietnam War here). The tour was definitely the highlight of the hotel stay as the guide expertly navigated the history from its founding to today. She recounted her own war experience and though must have done this thousands of times, you can still see the sadness in her eyes as she talked about the collective suffering of her people. The premium (executive) rooms may be worth the extra cost if you're going to be around from 4-7pm for the lounge (range of alcohol is impressive) and light meals in the evening (but the menu hardly changed -a bit of a let down). Rooms are luxurious and spotless, Beds are supportive without being hard. The pillows are strangely flat and I couldn't get used to them. Although they have options, you'll need to phone housekeeping for it. I think my head's a bit heavy so unfortunately even the firmest pillows are too soft (Sofitel - you can bring in better pillows. More pillows aren't a replacement for a firm one). The free standing bathtub is gorgeous. Breakfast is good although selection is not extensive. Usual continental fare with some hot food and eggs station. A limited selection of local food is available. The service is remarkable and they make you feel like royalty. A special shout out to Ms "Ally" Mai Thuy Giang, Superviseur Majordome, who was impeccably professional and yet incredibly warm. She is the one of the reasons we will be returning guests . For all its grandeur and history, a hotel is nothing without its staff who make you feel cherished and welcomed, and Ally had done everything to ensure we were comfortable and at home, without being intrusive. Thank you, Ally!…
Great hotel and wonderful amenities. My massage therapist was Chi and she did a wonderful job. I would definitely recommend this place and will be going again. The staff is very attentive and thoughtful. I could not have asked for better service.
Went to the Metropole Hotel as part of a family holiday, the rooms and service was excellent as well as the food. As well as that there was an array of facilities such as a pool, spa and gym which were all excellent. The rooms were nice and overall I had a very pleasant stay. The massages at the spa were also excellent, my masseur was Chi and she was excellent and I would highly recommend her to anyone getting a massage. Overall the Metropole Hotel is excellent and I would certainly recommend it.
Had the best massage with Nhung at the Metropole Sofitel Le Spa! Highly recommend the 90 minute Asian heritage massage. She was awesome and it was a wonderful addition to my Vietnam trip. Felt great after the long flight! I came early and did the steam room and sauna which were also very nice.
The hotel is well located in the heart of the Old Quarter. Service at the hotel is excellent and most of the staff are very attentive. Room is nicely decorated and neat. We had meals lunch & breakfast at the restaurants & bar and the food taste ok. Overall it was worth it.
I was very impressed with historical hotel The name “Legend “ is show itself journey of 121 years . Thank you GM Mr William to arrange greet welcome Amenity to relaxing here 1 night I am very appreciated the support :Mr Phong from FO, Mr Hang -F&B manager,Ms Linh Chi -VIP service manager , And Mr Quan -From club lounge Everyone was supper helpful and friendly Especially, Thanks to F&B director Mr Louis Cancel. We enjoyed excellent breakfast and lovely kitchen tour It’s stunning service from every single detail from bell man to waitress. Highly recommended every one come to Hanoi should come here
The Metropole Hotel is one of the best hotels in the world, The service is above reproach, The amenities and superior. And the staff across all areas are wonderful. I highly recommend this hotel to anyone visiting Hanoi. This was my 28th time staying in the Metropole Hotel
This was our second stop in Vietnam. We were splurging and stayed at fabulous places everywhere. This hotel was recommended by the travel agent and certainly didn't disappoint! Breakfast, room, bed and staff were excellent. Say hello to manager Vietnam! Take the bunker tour!
One of the best hotels we have ever stayed at. Our suite was large and beautifully decorated. The staff were a stand out. They all knew our name. The club lounge was especially good. We had access via our diamond Accor status. The restaurants were exceptionally good. We enjoyed the hotels history tour and visiting the bomb shelter.
On the end of our Vietnam trip we stopped for a couple of nights in Hanoi before heading to Halon Bay. The hotel is in a fantastic position right in the heart of Hanoi. Walking distance from most amenities (old town, opera and luxury shopping malls). On the way back we passed by to grab the luggage we left in deposit and as we had plenty of hours to kill before heading to the airport, the personal at the lobby offered us complimentary a courtesy room where we had a rest and a shower. Fantastic experience, this will be for sure my hotel the next time I will go to Hanoi.