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Sofitel Legend Metropole Hanoi

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15 Ngo Quyen Street, Trang Tien Ward, Hoan Kiem District, Hanoi 100000 Vietnam
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Traveller (5889)
Room & Suite (1382)
Dining (757)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 08/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sofitel Legend Metropole Hanoi
Updated 08/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#85 of 1,331 hotels in Hanoi
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
A prominent fixture in the heart of Hanoi since 1901, French colonial-style Sofitel Legend Metropole Hanoi – with its white façade, green shutters, wrought iron detail, and lush courtyard lawn – portrays an authentic sense of rich heritage, fascinating history and romance. The hotel boasts a long tradition as a popular rendezvous for discerning travelers, among them ambassadors, celebrities, and heads of state. Metropole Hanoi has been the recipient of numerous international awards for its excellent service. Celebrating the passion for great cuisine, the hotel houses a complement of distinctive bars and restaurants, including the bespoke cocktail bar, whisky lounge and restaurant angelina, Parisian café-inspired La Terrasse, haute cuisine Le Beaulieu, and traditional Vietnamese gastronomy Spices Garden.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Walking tours
Nightclub / DJ
Babysitting
Street parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Children's television networks
Strollers
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Bottled water
Laptop safe
Wake-up service / alarm clock
On-demand films
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Green
Languages Spoken
English, French, Vietnamese
8395Reviews68Q+A100Room tips
Traveller rating
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H Ang wrote a review 3 Oct
Singapore, Singapore1 contribution
First impressions was that the lobby was rather small but opulent, like a boutique hotel rather than the famed Metropole. We entered through the Opera Wing. As you walk through the hotel, the grand lady of Hanoi starts to show herself as THE place to stay in Hanoi. The Metropole Wing shows the history of the hotel. There's a historical tour through the Metropole Wing and brings you down to the hotel's air raid shelter which was built during the War for Independence (not everyone calls it the Vietnam War here). The tour was definitely the highlight of the hotel stay as the guide expertly navigated the history from its founding to today. She recounted her own war experience and though must have done this thousands of times, you can still see the sadness in her eyes as she talked about the collective suffering of her people. The premium (executive) rooms may be worth the extra cost if you're going to be around from 4-7pm for the lounge (range of alcohol is impressive) and light meals in the evening (but the menu hardly changed -a bit of a let down). Rooms are luxurious and spotless, Beds are supportive without being hard. The pillows are strangely flat and I couldn't get used to them. Although they have options, you'll need to phone housekeeping for it. I think my head's a bit heavy so unfortunately even the firmest pillows are too soft (Sofitel - you can bring in better pillows. More pillows aren't a replacement for a firm one). The free standing bathtub is gorgeous. Breakfast is good although selection is not extensive. Usual continental fare with some hot food and eggs station. A limited selection of local food is available. The service is remarkable and they make you feel like royalty. A special shout out to Ms "Ally" Mai Thuy Giang, Superviseur Majordome, who was impeccably professional and yet incredibly warm. She is the one of the reasons we will be returning guests . For all its grandeur and history, a hotel is nothing without its staff who make you feel cherished and welcomed, and Ally had done everything to ensure we were comfortable and at home, without being intrusive. Thank you, Ally!
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Room Tip: Opera Wing rooms larger and newer but still opulent
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded today
Dear H_Ang_0123, Thank you for taking the time to write such a lovely review of your recent stay. It is wonderful to know that we were able to create for you an enjoyable experience. We highly appreciate your nice word about our buildings, our Path of history tour and our historian guide. It is our pleasure to read that our Club room and Club benefits delighted you. Thank you very much for recognizing the excellent service of Ally. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Besides that, I truly regret that our pillow did not meet your expectation. I sincerely apologize for any inconvenience caused and we will review with our Housekeeping Manager to continue our improvement. Once again thank you very much - we are looking forward to your next visit to Hanoi with your family. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tolulope A wrote a review 3 Oct
1 contribution
Great hotel and wonderful amenities. My massage therapist was Chi and she did a wonderful job. I would definitely recommend this place and will be going again. The staff is very attentive and thoughtful. I could not have asked for better service.
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Date of stay: October 2022Trip type: Travelled on business
Room Tip: N/A. I have no downsides. I would say get ready for the heat and humidity of Hanoi. Make sure you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded today
Dear Tolulope A, We sincerely appreciate you taking the time to give your feedback to the Trip Advisor community. We are delighted to know that you enjoyed our massage very much. Thank you for your precious words for the excellent service of Chi. Rest assured that the compliments will reach her and the whole team to keep them motivated in maintaining the quality service. We hope to see you again and be at your service in the near future. Warm regards, William J. Haandrikman General Manager Sofitel Legend Metropole Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sebastian wrote a review Sep 2022
Sydney, Australia1 contribution
Went to the Metropole Hotel as part of a family holiday, the rooms and service was excellent as well as the food. As well as that there was an array of facilities such as a pool, spa and gym which were all excellent. The rooms were nice and overall I had a very pleasant stay. The massages at the spa were also excellent, my masseur was Chi and she was excellent and I would highly recommend her to anyone getting a massage. Overall the Metropole Hotel is excellent and I would certainly recommend it.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded today
Dear Trip33673572029, Thank you very much for your recommendations here on TripAdvisor. We are flattered to read know that you had an overall great experience and you enjoyed our beautiful room, our delicious food and our excellent service. Your compliment on our Spa service is highly appreciated. We will share your wonderful words to Chi and all the team. It is our commitment to provide excellent service to all of our guests and it is such a great thought that you have experience this. Rest assured that we will continue to provide the service that delights our guests. We look forward to another opportunity to host you at our Sofitel Legend Metropole Hanoi, and once again, thank you for your nice comments! Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sara5920 wrote a review Sep 2022
Minneapolis, Minnesota8 contributions2 helpful votes
Had the best massage with Nhung at the Metropole Sofitel Le Spa! Highly recommend the 90 minute Asian heritage massage. She was awesome and it was a wonderful addition to my Vietnam trip. Felt great after the long flight! I came early and did the steam room and sauna which were also very nice.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded 2 weeks ago
Dear Sara5920, Thank you for choosing our Le Spa during your stay at Sofitel Legend Metropole Hanoi. We are delighted to hear that you enjoyed your Spa experience. We highly appreciate your compliment on the service of Nhung, the Spa therapist. Your nice words will be shared with Nhung as it will be a great motivation for her to strive for greater service excellence. We look forward to another opportunity to host you at our Sofitel Legend Metropole Hanoi, and once again, thank you for your kind recommendation. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Khai Shah wrote a review Sep 2022
Singapore, Singapore673 contributions138 helpful votes
+1
The hotel is well located in the heart of the Old Quarter. Service at the hotel is excellent and most of the staff are very attentive. Room is nicely decorated and neat. We had meals lunch & breakfast at the restaurants & bar and the food taste ok. Overall it was worth it.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded 2 weeks ago
Dear Khairulshah, Thank you very much for sharing your marvelous comments. We are flattered to read know that you had a " pleasant " stay". We are humbled by your kind words on our attentive service, our nice room and our delicious food. Please rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence. Thank you for your ongoing supports and we are looking forward to be at your service again on your next Magnifique journey Kind regards, William J. Haandrikman General Manager Sofitel Legend Metropole Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jan251Foodie wrote a review Sep 2022
Ba Ria-Vung Tau Province, Vietnam8 contributions1 helpful vote
+1
I was very impressed with historical hotel The name “Legend “ is show itself journey of 121 years . Thank you GM Mr William to arrange greet welcome Amenity to relaxing here 1 night I am very appreciated the support :Mr Phong from FO, Mr Hang -F&B manager,Ms Linh Chi -VIP service manager , And Mr Quan -From club lounge Everyone was supper helpful and friendly Especially, Thanks to F&B director Mr Louis Cancel. We enjoyed excellent breakfast and lovely kitchen tour It’s stunning service from every single detail from bell man to waitress. Highly recommended every one come to Hanoi should come here
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded 2 weeks ago
Dear Jan251Foodie, Thank you very much for taking your valuable time to write us a great review on TripAdvisor about Sofitel Legend Metropole Hanoi. We highly appreciate your nice compliments on the support of Phong, Hang, Chi, Quan and Louis . It is so great that we were able to make your stay a memorable success. At the Metropole, guest experience & personalized services are always our top priorities, and each of our ambassador across different departments was able to deliver that. We will certainly share your wonderful feedback with our Ambassadors who will be very motivated. Thank you for your recommendation and we look forward to welcoming you back before long. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
boccolucd wrote a review Sep 2022
Springfield, Virginia1 contribution
The Metropole Hotel is one of the best hotels in the world, The service is above reproach, The amenities and superior. And the staff across all areas are wonderful. I highly recommend this hotel to anyone visiting Hanoi. This was my 28th time staying in the Metropole Hotel
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Review collected in partnership with Accorhotels.com
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded 2 weeks ago
Dear boccolucd, Greetings from Sofitel Legend Metropole Hanoi and thank you on your encouraging and supportive review! It is great and heart-warming to read that we are able to delight you every time. It makes all our hard work and effort worthwhile and sincere thank you on your kind words. We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
saccuch wrote a review Sep 2022
Tampa, Florida163 contributions294 helpful votes
This was our second stop in Vietnam. We were splurging and stayed at fabulous places everywhere. This hotel was recommended by the travel agent and certainly didn't disappoint! Breakfast, room, bed and staff were excellent. Say hello to manager Vietnam! Take the bunker tour!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded 3 weeks ago
Dear saccuch, We are most grateful that you took the time to share with us your wonderful feedback about your recent stay at Sofitel Legend Metropole Hanoi We are flattered to read know that you had an overall great experience from the breakfast, the room and the bed. Your compliment on our service is highly appreciated. Rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence. Thank you for your recommendation and we look forward to welcoming you back before long. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ascAustralia wrote a review Sep 2022
australia155 contributions107 helpful votes
One of the best hotels we have ever stayed at. Our suite was large and beautifully decorated. The staff were a stand out. They all knew our name. The club lounge was especially good. We had access via our diamond Accor status. The restaurants were exceptionally good. We enjoyed the hotels history tour and visiting the bomb shelter.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded 3 weeks ago
Dear ascAustralia, I would like to thank you very much for your loyalty and for your kind supports. It is such a joy to know how we have delighted you on your trip which is our aim for every guest to experience. We thank you for recognizing the beautiful Suite, the restaurant, the Club level and the impeccable service. Rest assured that your kind words and compliments will be shared with the rest of the team as this will definitely be an encouragement to continue on providing excellent service. We thank you for your kind recommendation of our hotel and look forward to welcoming you back in the near future for another wonderful stay. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MarcoTS66 wrote a review Sep 2022
Trieste, Italy13 contributions26 helpful votes
On the end of our Vietnam trip we stopped for a couple of nights in Hanoi before heading to Halon Bay. The hotel is in a fantastic position right in the heart of Hanoi. Walking distance from most amenities (old town, opera and luxury shopping malls). On the way back we passed by to grab the luggage we left in deposit and as we had plenty of hours to kill before heading to the airport, the personal at the lobby offered us complimentary a courtesy room where we had a rest and a shower. Fantastic experience, this will be for sure my hotel the next time I will go to Hanoi.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from William Haandrikman, General Manager at Sofitel Legend Metropole Hanoi
Responded 3 weeks ago
Dear Marco TS66, We are most grateful that you took the time to publish this review about your recent stay at Sofitel Legend Metropole Hanoi. We are very pleased to read that our service delighted you. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to thank you again for your feedback and we look forward to welcome you and your family to Sofitel Legend Metropole Hanoi on your next trip to Vietnam. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$268 - $317 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel legend metropole hanoi hotel hanoi, accor metropole hanoi, sofitel hanoi, sofitel metropole hanoi, hanoi sofitel
LOCATION
VietnamHanoi
NUMBER OF ROOMS
364
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Frequently Asked Questions about Sofitel Legend Metropole Hanoi
Which popular attractions are close to Sofitel Legend Metropole Hanoi?
Nearby attractions include Four Palaces Show (0.2 km), Thuy Design House (0.2 km), and Hanoi Opera House (0.4 km).
What are some of the property amenities at Sofitel Legend Metropole Hanoi?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sofitel Legend Metropole Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Legend Metropole Hanoi?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sofitel Legend Metropole Hanoi?
Yes, paid private parking nearby, paid public parking nearby, and street parking are available to guests.
What are some restaurants close to Sofitel Legend Metropole Hanoi?
Conveniently located restaurants include Poke Hanoi, S'Patisserie, and Pizza 4P's Trang Tien.
Are there opportunities to exercise at Sofitel Legend Metropole Hanoi?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sofitel Legend Metropole Hanoi have airport transportation?
Yes, Sofitel Legend Metropole Hanoi offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Legend Metropole Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Legend Metropole Hanoi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.