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Splendid Star Suite Hotel

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549 Reviews from our TripAdvisor Community

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Showing 405: English reviews
Singapore, Singapore
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

The significant landmark in french quarter - St. Joseph's Cathedral is just located across the street from the hotel. Hoan Kiem Lake is not more than 10 mins walking distance and you will pass by souvenir shops, cafe, restaurant along the way. The staffs were very friendly and they can speak good english. They recommended the local food around the... More 

Helpful?
Thank biii21
Level Contributor
3 reviews
Reviewed 1 week ago

Great service from when we walked in the door! Bit of miscommunication over an issue with our room (our room had no hot water), but they first offered to upgrade as to a more expensive hotel in their chain, then to an identical room in this hotel! Breakfast the next morning was a buffet with a menu that you could... More 

Helpful?
Thank Jacob H
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Amazing accommodation, facilities and a convenient location. Their service was really great! Lisa at reception is particularly helpful and accommodating. I would highly recommend staying here when in Hanoi as the staff really do go above and beyond to make sure you enjoy your stay.

Helpful?
Thank Andrea W
1 review
Reviewed 1 week ago via mobile

Excellent service, clean and tidy. Go out of their way to please Customers, good choice for breakfast .staff very friendly ,warm and polite .around hotel have many bars and Restaurants. They also have pick up from airport to hotel even we arrived at 2 am.

Helpful?
Thank Lan N
St Albans, United Kingdom
2 reviews
Reviewed 1 week ago via mobile

It's a lovely hotel where the staff are very friendly and helpful. Room a little bit small and would have liked a double but the location is amazing right in the heart if Hanoi old quarter. Hanoi city very pleasant to walk around and feel for the country

Helpful?
Thank fordkate
Kelowna, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

My trip to Hanoi was made less stressful due to the staff of this hotel. Their English was good and they were able to help me with my business plans as to where to go to find some amazing fabric which I would never have found on my own. I look forward to staying here again on my next stay.

Helpful?
Thank Wilhelmine S
1 review
Reviewed 2 weeks ago via mobile

Very nice room & good staff.breakfast is really good. The trip to Ha long bay 1 day is extremely amazing.many many restaurants coffee around hotel.we really happy in the time stay here. Next time we will be back again.

Helpful?
Thank Aryame J
Glasgow, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago via mobile

After making a booking via Amoma, we arrived to discover that they are fully booked and couldn't accommodate us but they could in our sister hotel. Phoned Amoma in the UK to get a refund and had to find somewhere else to say. Hear about so many accommodation scams in Hanoi (yet nowhere else in Vietnam) so I was skeptical.... More 

Helpful?
Thank xstephaniexsx
1 review
Reviewed 2 weeks ago

I and my family stayed here for 3 nights and it's so nice. I love the spacious room and great breakfast. It's a la carte style and the food is not limited so my family can order more. The staffs are friendly and show us where to eat outside. We'll come back next time and recommend our friends.

Helpful?
Thank Ái D
1 review
Reviewed 3 weeks ago via mobile

I like this hotel because it is best hotel in Hanoi very good.lovely hotel,very good staff,close to shopping caffeine,breakfast is really good.Lisa the host of hotel very young and she is so helpful and friendly.and I will be back here again.

Helpful?
Thank Mohamme114

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Room Service
Official Description (provided by the hotel)
This is the newest star in our hotel group, located at one of the quietest streets in the Old Quarter of Hanoi, and it takes you only a few steps to reach the heart of Hanoi - Hoan Kiem Lake, as well as a lot of famous tourist spots, restaurants and other recreational places. Splendid Star Suite is the result from learning serving-client experiences at three of our prior hotels, aiming at satisfying customers best. Splendid Star Suite is an excellent blend of modern architecture and tasteful design; also all rooms come with a balcony or a large window with large space, so you can see a extremely beautiful panorama of the church as well as the life of Hanoians. Rooms are equipped with sound-proof glass so as to provide a quiet and relaxed space to escape from the hustle and bustle and hectic pace of life in Hanoi. A more special thing is the design of round bed room with a romantic and cozy atmosphere dedicated to couples, definitely promising to bring you sweet and memorable memories. Above all, Splendid Star Suite hotel is a really ideal place to stay with the staff trained under the standards of Splendid Star Hotel system who are enthusiastic, professional and always ready to welcome you and longing to contribute to your memorable vacation about Hanoi. ... more   less 

Additional Information about Splendid Star Suite Hotel

Address: No 28 Au Trieu Street | Hoan Kiem dist, Hanoi 844, Vietnam
Region: Vietnam > Hanoi
Price Range: ₹ 2,046 - ₹ 5,659 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Splendid Star Suite Hotel 3.5*
Number of rooms: 10
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Splendid Star Suite Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a higher floor to avoid the noise from the street”
 of 5 bubbles biii21, 29 Nov 2016 | Read review
“Best location with best service”
 of 5 bubbles LyviaC, 11 Oct 2016 | Read review
“Ask for a low floor if it is possible.”
 of 5 bubbles gillian817, 23 Aug 2016 | Read review
“All rooms are big and quiet”
 of 5 bubbles 529filiper, 18 Aug 2016 | Read review
“Romantic room is suitable for couples but the ring bell may be a bit loud”
 of 5 bubbles Aries_Chu, 18 Aug 2016 | Read review
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