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23 Hàng Đào, Hanoi 100000 Vietnam
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Room & Suite (7)
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About

#386 of 1,340 hotels in Hanoi
Discover Hanoi, Vietnam, from our three-star luxury hotel Being located in the center of the Hanoi old quarter and adjacent to Hoan Kiem lake, The West Hotel And Spa is an inspiring destination in the center of it all. Boasting a contemporary design, our business hotel showcases world-class services and curated amenities, catering to the modern traveler's needs. Treat yourself to rejuvenating spa services. Dine worldwide in our renowned restaurant and enjoy live jazz at our pub on the rooftop. There is 5 - star services in a boutique hotel in Hoan Kiem lake: Airport service, Tour service, Laundry service... Relax in the comfort of your luxury room or suite, where floor-to-ceiling windows offer views of Vietnam's city and the lake. Whether traveling for work or pleasure, look forward to an exceptional stay at The West Hotel And Spa
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13Reviews0Q+A1Room tip
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Vanessa W wrote a review 12 Nov
1 contribution
Fabulous location in the Old Quarter. On Friday nights, walk out the front door and the night Markets are set up with the street blocked off. Mr Viet was very helpful as we’re all the team there. Also had a full massage on the top floor which was good.
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip: Recommend getting a room at the front of the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Katy wrote a review Oct 2022
Plymouth, United Kingdom5 contributions3 helpful votes
Staff were incredibly friendly and accommodating. Their english was excellent which was very helpful. We arranged an airport pickup which went extremely smoothly and the check in process was short and easy. We were given water and a hand towel on arrival. The hotel itself is very smart and the room was lovely. Very quiet considering the noisy streets of Hanoi are only meters away! The location is excellent, the perfect place to stay to explore the best bits of Hanoi. The night market was literally outside the door which was very convenient and is set up each night from Friday- Sunday. Loads of really nice shops and restaurants nearby- especially the rooftop bars that look out over the streets.
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nikola k wrote a review Oct 2022
1 contribution
Stayed in this hotel with my friend. Stuff was amazing, they also gave us a free upgrade. For breakfast there is a big choice of food, which is super delicious. Also the location of the hotel is great, everything is close!
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123MilesV wrote a review Sep 2022
Bristol, United Kingdom41 contributions12 helpful votes
We stayed at The West hotel after our AirBnB cancelled on us last minute, literally. The staff were really helpful, friendly and outgoing and would do anything to help you. We gave them less than 24 hours notice and they had arranged a 5 night stay. We were even allowed to leave our luggage in storage while we visited Cat Ba island for 2 nights at no extra cost. Every question or query was answered professionally and the room was clean and tidy with clean bedding, bathroom consumables and free WiFi. Although we didn’t eat much breakfast, it was a small selection of rice, eggs, toast and fruit etc, with tea and coffee. Suggestions of local places to eat and tours were really helpful and air port transfers prices were competitive with Grab services. Literally cannot fault the service and would definitely stay here again if visiting Hanoi. If you are reading the negative review, this isn’t a fake one.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Steph8520 wrote a review Sep 2022
3 contributions1 helpful vote
The West deserves 10**** for the hotel and service! The staff are amazing, you arrive to such welcoming smiles! Ms Hana, Tu and Gloria have been so helpful. We had issues with a Halong Bay tour (booked separately from the hotel) being cancelled at 11pm the night before, we went down to reception and Ms Hana was amazing, she managed to book us a tour for the next morning and it was great!! The hotel has been contactable via WhatsApp throughout our stay and have been amazing booking us taxis, covid tests etc. The location is perfect, right in the centre of Hanoi so great for getting around but quiet in the room for a perfect nights sleep, the bed is very comfy. I also highly recommend the food walking tour that the hotel can offer. We highly recommend!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kieran V wrote a review Sep 2022
2 contributions
The west hotel is brilliant. The location is perfect tonexplore Hanoi and go on excursions. The best thing about the hotel were the staff. So friendly, always available and very knowledgable. You can whatsapp them anytime. We had trips and excursions cancellled by other tour companies. The hotel managed to find excuraions and book us in last minute. Tu and Gloria and Ms Hanna are brilliant. They helped with everything we need, whatever hour of the day and always with a big smile on their faces. 1000% staying here again.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alexander K wrote a review Sep 2022
2 contributions
Schönes Hotel in zentraler Lage. Der See, die Altstadt und die wichtigsten Sehenswürdigkeiten sind fußläufig erreichbar. Das Frühstücksbuffet war umfangreich mit Früchten, Pancakes, Pho und Eiern. Die Zimmer waren sauber und gut ausgestattet.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Fran M wrote a review Sep 2022
Riba-roja de Turia, Spain17 contributions15 helpful votes
Opción perfecta para disfrutar hanoi. Buen servicio del staff y buena opción para contratar las diferentes visitas que quieras hacer. Salimos a 15e por persona. Buena calidad precio. Desayuno aceptable 🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Daan R wrote a review Jun 2022
Paris, France1 contribution
Geboekt via booking.com. Bij aankomst na het inchecken werd verteld dat we door het vervroegd inchecken 30% van de totaalprijs extra moesten betalen. Wanneer we een goede review schreven zou dit kwijt gescholden worden. Ons gehele verblijf werd hier op gehamerd. Nadat we terug kwamen van het ontdekken van de stad om half 11 ‘s avonds mochten we niet naar onze kamer totdat we onze review hadden geschreven anders zouden we de extra 30% moeten betalen en geen ontbijt krijgen. Hier waren wij het natuurlijk niet mee eens. Na een lange discussie was het voor hun damage control en mochten we doorlopen met de vraag of we geen 1 ster review wilden geven. Dit hotel had voor ons ook een bus naar ha giang geboekt. In de ochtend 10 minuten voordat wij werden opgehaald voor de bus hadden wij deze tickets nog niet ontvangen vanuit het hotel. Pas nadat wij hadden bevestigd dat we een review klaar hadden staan kregen wij de tickets van de bus. Lang verhaal kort, een zeer onprettig verblijf en dan heb ik het nog niet over de slecht werkende airco en het gebrek aan koud water, even afkoelen op een dag van 34 graden zat er niet in.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marlou A wrote a review Jun 2022
Amersfoort, The Netherlands4 contributions1 helpful vote
Good reviews of this hotel are “fake”. Be aware this hotel asks 5 star reviews in exchange for early check in or free breakfast. We booked one night and arrived around 1pm. A review would waive the early check in fee. Fine. However, they made us write it before we even slept in the bed. Seriously, they stopped me from going to my room late at night. Honestly the hotel does not deserve 5 stars as the air conditioning was not working in 37 degrees. We decided on writing an honest review and they were not happy to say the least. After checkout they kept texting me throughout the day and kept asking to delete my review in exchange for another free night at the hotel and eventually even a refund. I refused and here you go, an honest review. Let’s keep things real.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$40 - $56 (Based on Average Rates for a Standard Room)
LOCATION
VietnamHanoi
NUMBER OF ROOMS
52
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THE WEST HOTEL & SPA (Hanoi) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about The West Hotel & Spa
Which popular attractions are close to The West Hotel & Spa?
Nearby attractions include Old Quarter (0.4 km), Thang Long Water Puppet (0.5 km), and Authentic Bat Trang (0.4 km).
What are some restaurants close to The West Hotel & Spa?
Conveniently located restaurants include Era Restaurant, Tung's Kitchen, and Hong Hoai's Restaurant.
Is The West Hotel & Spa located near the city centre?
Yes, it is 0.2 km away from the centre of Hanoi.
Are there any historical sites close to The West Hotel & Spa?
Many travellers enjoy visiting Temple of Literature & National University (1.7 km), Hoa Lo Prison (1.1 km), and Ho Chi Minh Mausoleum (1.6 km).