Hi, this is more like a 5 star hotel. The staff are very welcoming, calm and helpful. We stayed for 1 night with connecting rooms and then returned after a trip to ha long bay. For the second visit we had rooms very close together in a very small private corridor. The food is good and location is close to the old quarter
We came to Hanoi to stay for a few nights as part of a longer trip to Vietnam. We stayed one night and then went on an overnight cruise to Ha Long Bay before returning for 2 more nights. The hotel were very accommodating and safely stored our luggage whilst we were at Ha Long Bay. The staff at the hotel were amazing, very helpful and thoughtful. We did a street food tour and a tour to Tam Coc which the hotel arranged which were both fantastic! They even organising purchasing tickets to the water puppet show for us. Thank you so much for a lovely stay!
We had a fantastic stay! The staff was so helpful with everything we needed and were a huge help arranging our Halong Bay cruise and tours as well! Highly recommend this hotel. The restaurant and sky bar are also really good! As is the spa!
My friend and I stayed over at the hotel for the night and do I have to say that the service provided at the front desk and also the different member of staffs were amazing! They were so friendly and accomodating to our request. They were so helpful as well. It was really nice talking to them and they introduced to us some of the more popular places around the area and also provided us with a map of the area. The room is so beautiful and cozy. The decors are really lovely as well! The food from the restaurant were so delicious! I think our favourites were the tofu, pho, and bun cha! Thank you so much for making the stay at the hotel such a memorable and pleasant experience.
We came in Hanoi as starting point for our honeymoon in Vietnam and we found Aira an excellent hotel. Everything has been taken care in all details. The room was clean and neat. The bed was very comfortable and all the check in and check out procedures very easy and smooth. But the best part of our stay was Christine. She was amazing in providing us information, advices and she made sure we had a pleasant stay, including being available to support us in case of any question/ask about the city. She was a great point of reference and her kindness made us feeling home. Thank you Christine and all the staff.
Great hotel, comfortable and sparkling clean rooms, delicious breakfast buffet and the best service ever! Tony and Suzy at the front desk were amazing. I wish I remembered everyone’s names because everyone was so helpful - the drivers, the spa, the restaurant and the bar. They have a great rooftop bar with a fantastic happy hour - definitely check it out.
Really lovely hotel. All of the staff have been brilliant, very friendly and helpful, and reception have been happy to help with any arrangements, recommendations etc. We did the Ninh Binh trip and that was a lovely day. The trip and all of our transport to and from Hanoi were booked through Aira, and have all be really good. The roof bar and resteraunt are lovely too. We've really enjoyed our stay here, it's been great.
Though it was a short stay at AIRA, the staff still managed to give a lasting impression and fond memories, with their warm, personal and excellent service. I really appreciated that they made arrangements and got us into our right train cabin, making our journey smooth, with no hassles. The food at Essence restaurant was superb, with the service equally exceptional. James remembered my request for no msg! Thank you, Team AIRA and Team Essence.
The best hotel you could stay in. The staff are brilliant especially Suzy (Hien). The location is great and everyone is helpful. All of our tours got booked for us and we didn’t have to arrange or worry about anything. Would definitely recommend and stay here again.
It was a trip after a long time, so we were worried because we weren't used to it.But Chiristine spoke to us kindly and took care of various reservations for us.They were so smoothly, her responses were fast! We were also grateful that we were able to contact her through our familiar tools. We would like to stay again when we go to Hanoi next time. Thank you Chiristine.