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Crowne Plaza West Hanoi

Traveller (178)
Room & Suite (109)
Hotel website
36 Le Duc Tho Street, My Dinh 2 Ward Nam Tu Liem District, Hanoi 100000 Vietnam See on map
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
5 Star accommodation
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30 Sep1 Oct
1 room, 2 adults, 0 children
Standard Room
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Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our ...More recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. Less
Hotel class
Contact Information
Hotel Amenities
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Free Internet
Air Conditioning
Airport Transportation
Banquet Room
Business Centre with Internet Access
Casino and Gambling
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Refrigerator in room
Wheelchair Access
Breakfast included
Free High Speed Internet (WiFi)
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Number of rooms
Price range
US$ 103 - US$ 175 (Based on Average Rates for a Standard Room)
Also Known As
Crowne Plaza West Hanoi Hotel Hanoi
Vietnam > Hanoi
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Traveller (178)
Room & Suite (109)
Dining (61)
Pool & Beach (10)
Business Centre & Event Rooms (18)
Reviews (511)
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All reviewsthe club loungebusiness tripplatinum memberbusiness hotelbusiness districtgreat hotelswimming poolmain restauranttaxi rideold quarterhotel is locatedthe hotel staffbuffet breakfastshort stayphocomfortable roomsgym
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1 - 5 of 388 reviews
Reviewed 5 days ago via mobile

Fastest check-in I have experienced in Vietnam so far. You can always see a smile from the concierge staff to the receptionist, spa staff and the F&B staff. I appreciated the fact that they didn’t automatically converse with me in Vietnamese or any Asian language;...More

Thank cleoannemontesclaros
Response from Jakub S, Hotel Manager at Crowne Plaza West HanoiResponded 3 days ago

Dear cleoannemontesclaros, Greetings from Crowne Plaza West Hanoi, Thank you very much for giving us a positive feedback and great rating. We are so glad to hear that our colleagues have delivered a pleasant experience to you during the check-in. I will be sure to...More

Hotel's Favourite
Reviewed 10 August 2018

we 3 people had a lunch buffet at Lackah restaurant inside the hotel. Thanks to the good atmosphere and swimming pool view so we could totaly enjoy the food. The ingredients were fresh and looked amazing. Cherry tomato was very sweet, salmon was delicous, Nha...More

Thank Phuong277
Response from Jakub S, Hotel Manager at Crowne Plaza West HanoiResponded 13 August 2018

Good morning Phuong277, Greetings from Crowne Plaza West Hanoi, Thank you very much for spending the time to write about our Hotel and our Lackah Restaurant. We are delighted to hear that you had a wonderful meal and being served by our executive chef attentively....More

Reviewed 6 days ago

I stayed this hotel for two nights two years ago. I wrote a good review, which I thought this hotel well deserved. It was published at Crown Plaza website. The comment was propmptly replied by the manager. I stayed at this hotel again on 30...More

Thank JamesLMWong
Response from Jakub S, Hotel Manager at Crowne Plaza West HanoiResponded 6 days ago

Dear Mr Wong, Thank you for your feedback on this platform. I am sorry that your stay wasn't up to your standards and that you feel the hotel is deteriorating. I can assure you that IHG is not screening any feedback and if you would...More

Reviewed 1 week ago

I was in town for a conference at the Convention Center that was 15-20 minutes away, depending on traffic. The room was comfortable and the staff friendly and helpful. A few days before I was scheduled to arrive, I was contacted to confirm what I...More

Thank littlewhitefrog
Response from Jakub S, Hotel Manager at Crowne Plaza West HanoiResponded 1 week ago

Dear littlewhitefrog, Greetings from Crowne Plaza West Hanoi Hotel, Thank you for sharing your feedback regarding your stay! I am glad that you received a great care from our colleagues and you satisfied with the room and the hotels's services. Also,your kind words regarding buffets...More

Reviewed 4 weeks ago

It may take you about more than half an hour (no traffic jam) to get to the city centre from the hotel. The rest will be shown as follows: Room - 10/10 (very quiet, clean, modern, full of amenities and facilities) Service - 10/10 Location...More

1  Thank LWilson1125
Response from Jakub S, Hotel Manager at Crowne Plaza West HanoiResponded 4 weeks ago

Dear LWilson1125, Thank you very much for your amazing rating and your honest feedback about our room, service, and buffet. Our location is in the business district and it might farther out of the downtown, however there are some hidden gems in our area. Therefore,...More

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Questions & Answers
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26 May 2018|
AnswerShow all 4 answers
Response from Jakub S | Property representative |
Dear Dqminh89, Thank you for your question, Currently, we do not have these listed newspapers as you mentioned. We also not offer shuttle service to the old quarter Regards, Jakub S - Hotel Manager
18 August 2017|
AnswerShow all 7 answers
Response from Jakub S | Property representative |
Dear "YakubAL" Thank you for your querry. It is around 14Km from Crowne Plaza West Hanoi to the Old Quarter & other spots downtown. It takes about 40-45 minutes to get there by car/Uber/Grab or a bit more by public bus... More
12 February 2017|
Response from Aekthada | Reviewed this property |
I didn't use the pool but I saw it from my room. It's good for a leisurely swim but if you're planning on lap swimming it isn't ideal.
Room Tips
"Higher floor"
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"It is next to a stadium, can be quite noisy during weekend."
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"ask for high floor if you are on business trip. and ask to be far away from Tourist group level"
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"I stayed at the top floor no noise at all..."
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