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Crowne Plaza West Hanoi

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#78 of 578 Hotels in Hanoi
Certificate of Excellence
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1 room 2 adults 0 children
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Crowne Plaza West Hanoi
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413 Reviews from our TripAdvisor Community

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Showing 318: English reviews
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Antwerp, Belgium
Reviewed 4 days ago NEW

We stayed in the hotel for 3 nights in a club room. The club benefits are great , very good breakfast , afternoon tea and a cocktail hour from 1730 until 2000 h. The staff from trainee to everybody else were very nice and helpfull.For the club lounge a few English magazines would be a nice extra. We had an...

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Helpful?
Thank scubadave1
Jakarta, Indonesia
Reviewed 1 week ago

This hotel is way too far from most places. It would take me at least 45 minutes to get to my meeting appointments. I had food poisoning on my second evening from something I ate elsewhere. Rang reception if they can help get some medicine, doctor, or any help at all.. Short reply from them was... No.! I struggled through...

Review collected in partnership with this hotel
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Helpful?
Thank f0zzil
Paul T, Manager at Crowne Plaza West Hanoi, responded to this review

Dear “f0zzil”, Thank you for taking the time to write a tripadvisor review about the Crowne Plaza West Hanoi. The hotel is located in the new area business district of Hanoi and depending on where your meetings were, can certainly vary the travel times. The hotel does have taxi’s stationed to ensure that all guests reach their destination safely with...

Not/applicable
Reviewed 1 week ago

As executive Platinum with IHG, I have always been treated very well at this hotel. Each stay with upgrades and 25 percent off spa and other amenities. Breakfast buffet is large, fresh with excellent variety.

Review collected in partnership with this hotel
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Helpful?
Thank Linda D
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'Linda D', Thank you so much for your review of our hotel. We appreciate your loyalty as an Platinum Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again....

Bangalore, India
Reviewed 2 weeks ago

The Hotel Crowne Plaza, West Hanoi happened to be our refuge for 3 nights that we stayed at Vietnam. Location is not ideal as it is about half an hour drive from downtown, but a property of this size could never be accommodated in the old quarters anyway. A huge property going over 20 floors high and offering nice views...

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Helpful?
Thank ravim84
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'ravim84', Many thanks for the great reveiw you wrote regarding your recent visit to our Crowne Plaza West Hanoi! I am pleased to hear that you enjoyed all of our facilities;the cleanliness, our guestrooms and bath, and the internet met your needs! Thanks also for calling out to our Front Desk team, i'll be sure to share that with...

Reviewed 2 weeks ago

The hotel has nice and quiet rooms. The lobby bar with big TV Screens is inviting. The service is everywhere friendly. They have a nice gym and spa. The club facilities are good and the breakfast there gives good choices.

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Helpful?
Thank livingonajetplane
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'livingonajetplane', Thank you for sharing your recent experience at our Crowne Plaza West Hanoi, we're very pleased to know that you enjoyed our products, services and staff throughout the hotel. We appreciate knowing that we made your visit a memorable one! Hoping to have you back with us again one day soon! Best regards, Trang Doan, E-Commerce Executive

Bergamo, Italy
Reviewed 4 weeks ago

Good hotel with very good facilities out of the city center . Faclities are well organized: nice pull , good jim and restaurant with good buffet or a la cart. You can have a good rest out of the noise of the city center without miss anything you need. Staff is professional and ready for your needs

Review collected in partnership with this hotel
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Helpful?
Thank Alberto S
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'Alberto S', Thank you so much for your review of our hotel. I am so glad to know that you enjoyed your stay with us and we appreciate your positive feedback about facilities and culinary quality. I am sure will pass your kind words to all our staff. I hope will see you at Crowne Plaza West Hanoi in...

Singapore, null, Singapore
Reviewed 13 February 2017

I have no idea why people are complaining about the location of the hotel. It is where it is, not like it can be uprooted and moved to city centre. Check the map before booking, or TripAdvisor. I have been staying in the hotel from the time it opened, and find it excellent, hence I have stayed here about 30...

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Helpful?
Thank bvk_1705
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'bvk_1705', Thank you very much for the outstanding review you shared regarding your recent visit to our Crowne Plaza West Hanoi. How wonderful to learn that you have been here with us since the opening and I am pleased to see that your experience throughout the hotel, with our staff, our culinary offerings and serene environment was satisfying. Especially...

Guangzhou, China
Reviewed 12 February 2017

Average it is great except the location, everything is great, including lounge, canteen, swimming pool, nice place to stay. But it is a little bit far away from the city center or old quarters. There is not so convinence for the activities around.

Review collected in partnership with this hotel
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Helpful?
Thank stevenleem2
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'stevenleem2', Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Trang Doan, E-Commerce Executive

Mumbai
Reviewed 10 February 2017

Good all around experience with the people at crown plaza. Was over whelmed at all stages visited of the hotel like the spa , food court, reception, swimming pool, bar, barista coffee shop. Mr cuong helped us in travel booking and let us have a safe trip to Ha Long Bay.

Review collected in partnership with this hotel
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Helpful?
Thank karanm152
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'karanm152', Great to know that you enjoyed your stay with us! I am very glad that you enjoyed the hotel and our staff in particular. It is also fantastic that the spa, the Barista and everything in Crowne Plaza West Hanoi met your expectation of a 5 star service. Especially, I am more than happy to know that you...

Reviewed 8 February 2017

It was an unexpected overall good experience staying in Crowne Plaza in Hanoi! Smiling and helpful staff all day long. The room was spacious for one person, quiet, clean, in modern style, with all comforts. Had room service, good quality, price and portions. The area around the Hotel is safe, you can find a market, coffee shop, simple but decent...

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Helpful?
Thank Lena S
Trang D, E-Commerce Executive at Crowne Plaza West Hanoi, responded to this review

Dear 'Lena S' Great to read your review on your recent stay at Crowne Plaza West hanoi. Thank you for sharing your satisfaction with our guest room product and our hotel atmosphere! Our staff has brought our hotel to life with their gracious , friendly and attentive performance and your comments will inspire us to continue to improve! Hope that...

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Crowne Plaza West Hanoi Residences
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Crowne Plaza West Hanoi offers modern and tailored business solutions for the discerning traveller with a selection of accommodation. Guest can choose to experience our Club Floor service, be pampered in our recreational and spa facilities and enjoy locally inspired dining experiences. Our dedicated Meeting Centre offers responsive, seamless solutions from start to finish. ... more   less 

Additional Information about Crowne Plaza West Hanoi

Address: 36 Le Duc Tho Street, My Dinh Commune | Tu Liem District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: ₹ 7,396 - ₹ 14,531 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza West Hanoi 5*
Number of rooms: 393
Reservation Options:
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Also Known As:
Crowne Plaza West Hanoi Hotel Hanoi
Hotel Style:
#23 Luxury Hotel in Hanoi
#31 Spa Hotel in Hanoi
#40 Business Hotel in Hanoi
#72 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza West Hanoi staff and other travellers.
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Questions? Get answers from Crowne Plaza West Hanoi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book executive lounge access”
 of 5 bubbles lindadA9457WI, 14 Mar 2017 | Read review
“deluxe room ”
 of 5 bubbles R9077YRalbertos, 27 Feb 2017 | Read review
“Pool view rooms gets plenty of natural light without direct sunlight”
 of 5 bubbles Aekthada, 24 Nov 2016 | Read review
“Room service not great.”
 of 5 bubbles doychin, 16 Sep 2016 | Read review
“If you're on a long trip, take a corner suite for the extra room. ”
 of 5 bubbles Global_MHA, 5 Sep 2016 | Read review
5 of 5