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Paloma Hotel

Traveller (21)
Room & Suite (21)
Dining (1)
Overview
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star accommodation
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Reviews (51)
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Traveller rating
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7
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10
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1 - 5 of 43 reviews
Reviewed 23 September 2018 via mobile

We have made separate bookings with a group of 10 people and we were shocked to see the hotel being closed down without any prior notice or refund to us, while a greeting email was sent to welcome us 1-2 days before checking in day...More

Date of stay: September 2018
Thank Sean YikYee Y
Reviewed 28 August 2018 via mobile

The hotel doesnt exiat anymore. However when booking they ask if you want to be picked up in the airport for an extra USD 17. DO NOT BOOK. The Hotel is closed. This is the kind of things that screw up the turism.

Date of stay: August 2018
Thank Zeerylo
Reviewed 17 December 2017

Rooms are dangerously humid and the owner and staff are somewhat rude and aggressive. The only plus to this hotel is the location, if you're keen on staying around West Lake. I rarely write reviews but felt I must on this occasion. Wouldn't recommend staying...More

Date of stay: December 2017
1  Thank SJS2018
Response from palomahotelhanoi, General Manager at Paloma HotelResponded 18 December 2017

To Mr. DS , Thank you for your feed back anyway. I know who you are ... the person who only wants to take advantage from other people. You booked the lowest room category and pay a little bit for the higher one. Then you...More

Reviewed 4 November 2017 via mobile

Stayed at Paloma hotel for 5days for a business trip. Searched the hotel thru company recommendation and cheaper rates at agoda, booking.com and other travel websites. I didn't expect much of the hotel because of its cheap price but was happy with the size of...More

Date of stay: November 2017
Thank Geam G
Response from palomahotelhanoi, General Manager at Paloma HotelResponded 6 November 2017

Thank you so much for your great feedback about our hotel. We will maintain the best services to welcome more customer to our hotel. See you again in the near future & thank you for your nice word about Ms Hanh Ta at front office....More

Reviewed 23 January 2017 via mobile

Great street with a view of the lake and lots of restaurants. Great location for my conference at the Sheraton, just a 4 minute walk down the road. Easy motorbike or taxi access into the old quarter/tourist attractions. Rooms vary though, and noise travels easily...More

Date of stay: October 2016
1  Thank karen w
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About
Description
Paloma hotel 3 stars - West Lake front - Central of everything - next to Sheraton Hotel facing to the Westlake - the most beautiful area in Hanoi Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Air Conditioning
Airport Transportation
Babysitting
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Pool
Beachfront
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
23
Price range
US$ 43 - US$ 46 (Based on Average Rates for a Standard Room)
Location
Vietnam > Hanoi
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
23
Price range
US$ 43 - US$ 46 (Based on Average Rates for a Standard Room)
Location
Vietnam > Hanoi
Photos
Traveller (21)
Room & Suite (21)
Dining (1)
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Questions & Answers
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Room Tips
"Room facing the road will have lake view."
2016_safir
4 Apr 2016
Read review
"front rooms are the best because, they have the view to overlook the west lake"
oldcitizen
26 Jul 2015
Read review
"Never suggest you to stay there"
Mishraji
25 Mar 2015
Read review
"Ask for window"
Ramiyonat
31 Jan 2015
Read review
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