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Paloma Hotel

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Traveller (19)
Room & Suite (21)
Dining (1)
Overview
  • Excellent34%
  • Very good16%
  • Average30%
  • Poor8%
  • Terrible12%
16 Dec 2017
“Not recommended”
4 Nov 2017
“Love my stay at Paloma”
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (49)
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1 - 5 of 41 reviews
Reviewed 17 December 2017

Rooms are dangerously humid and the owner and staff are somewhat rude and aggressive. The only plus to this hotel is the location, if you're keen on staying around West Lake. I rarely write reviews but felt I must on this occasion. Wouldn't recommend staying...More

1  Thank SJS2018
Response from palomahotelhanoi, General Manager at Paloma HotelResponded 18 December 2017

To Mr. DS , Thank you for your feed back anyway. I know who you are ... the person who only wants to take advantage from other people. You booked the lowest room category and pay a little bit for the higher one. Then you...More

Reviewed 4 November 2017 via mobile

Stayed at Paloma hotel for 5days for a business trip. Searched the hotel thru company recommendation and cheaper rates at agoda, booking.com and other travel websites. I didn't expect much of the hotel because of its cheap price but was happy with the size of...More

Thank Geam G
Response from palomahotelhanoi, General Manager at Paloma HotelResponded 6 November 2017

Thank you so much for your great feedback about our hotel. We will maintain the best services to welcome more customer to our hotel. See you again in the near future & thank you for your nice word about Ms Hanh Ta at front office....More

Reviewed 23 January 2017 via mobile

Great street with a view of the lake and lots of restaurants. Great location for my conference at the Sheraton, just a 4 minute walk down the road. Easy motorbike or taxi access into the old quarter/tourist attractions. Rooms vary though, and noise travels easily...More

1  Thank karen w
Reviewed 1 December 2016 via mobile

Comfortable hotel with everything you need. Hotel nice and clean but mattress cover was stained. Staff gladly replaced it. Situated in Tayho opposite the lake. Upmarket area, nice restuarants if cafe society is your thing.

Thank RSoek
Reviewed 2 October 2016 via mobile

Stayed here for one night. We had just spent the past 3 weeks traveling Vietnam and flew back to Hanoi for one last night before leaving for home. Location is just what we wanted, out of the tourist area but still in the city and...More

1  Thank Karl D
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About
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Meeting Rooms
Concierge
Multilingual Staff
Conference Facilities
Room Service
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Airport Transportation
Dry Cleaning
Laundry Service
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 19 - US$ 207 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 19 - US$ 207 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (19)
Room & Suite (21)
Dining (1)
Questions & Answers
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Room Tips
"Room facing the road will have lake view."
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"front rooms are the best because, they have the view to overlook the west lake"
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"Never suggest you to stay there"
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"Ask for window"
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