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    Sheraton Hanoi Hotel

    K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
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    Lowest prices for your stay
    6/11/2017Check In 7/11/2017Check Out
    1 room, 2 adults, 0 children
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    US$ 318US$ 391
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    Traveller (768)
    Room & Suite (384)
    Dining (116)
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    Overview
    • Excellent47%
    • Very good38%
    • Average12%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “west lake” (145 reviews)
    “the club lounge” (85 reviews)
    “tennis court” (24 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Shuttle Bus Service
    5.0 Star Hotel
    All hotel details
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    InterContinental Hanoi Westlake
    2,336 reviews
    #68 of 599 hotels in Hanoi
     
    Pan Pacific Hanoi
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    Fraser Suites Hanoi
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    Dragon Hotel
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    Rooms
    6 Nov7 Nov
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (1,482)
    There are newer reviews for Sheraton Hanoi Hotel
    See the most recent reviews
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    371 - 375 of 1,158 reviews

    Reviewed 8 February 2016

    We booked a club room which was very good and the service, food and drinks in the club were particularly good. We did spend a little time by the pool but I was disappointed as the area was very run down and quite small. Needs...More

    Thank Helen E
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 17 February 2016

    Dear Helen E, Thank you for staying at Sheraton Hanoi Hotel. At Sheraton Hanoi, we always strive to provide the value-for-money experience with genuine care and personalized service. We have noted your advice regarding our swimming pool and we will work towards to improvement. Thank...More

    Reviewed 7 February 2016

    I had stayed at Sheraton Hanoi Hotel twice for one night in January, 2016. For years, I am a SPG Platinum member, a Hyatt Gold Passport Diamond member, and a Hilton HHonors Diamond member, because 1. I spend a lot of nights away from home...More

    Thank KoreanMale
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 17 February 2016

    Dear KoreanMale, First of all, we would like to thank you for your loyalty to Sheraton as well as Starwood and for choosing Sheraton Hanoi for your visit to Vietnam. At Sheraton, all our staffs go out of their way to assist all guests and...More

    Reviewed 7 February 2016

    Airport is a fair bit out of the city but hotels in this Westlake area are on the right side. Very good dining options on site. Great service. Good status benefits. Short cab ride from anything central. A bit worn rooms.More

    1  Thank gumball997
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 17 February 2016

    Dear gumball997, Thank you for staying at Sheraton Hanoi Hotel. Outstanding service and facilities have always been our priority. Being located next to the beautiful West Lake, we are only 5 – 10 minutes’ drive from the center. Moreover, we are also located in a...More

    Reviewed 2 February 2016

    Arrived early morning and told we could not check in until 2pm, ( not hotels fault), however they saw how tired we were and managed to get rooms ready 4 hours earlier. Staff were all friendly , which is impressive in a large city hotel....More

    1  Thank Nicola K
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 17 February 2016

    Dear Nicola K, Thank you for your great comments. At Sheraton Hanoi, we always strive to provide personalized service and a pleasant experience to all guests. Our advantage is being located next to the well-known West Lake with a fresh and quiet atmosphere for a...More

    Reviewed 31 January 2016

    Sheraton is an obvious choice for my stays in Hanoi for almost 10 years, not just because I'm a SPG Platinum member. The hotel itself boasts a perfect location, excellent lake view and outstanding customer service. I also would like to thank all the Club...More

    Thank Kelvin T
    Response from sashi K, Manager at Sheraton Hanoi HotelResponded 17 February 2016

    Dear Kelvin T, Thank you for staying at Sheraton Hanoi. We are so delighted to hear on your wonderful comments. We have shared them with our team to give them more motivation and encouragement. All of our staffs are committed in providing top quality service...More

    InterContinental Hanoi Westlake
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    Details
    • Price range
    • US$ 56 - US$ 299 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #25 Luxury Hotel in Hanoi
    • #31 Business Hotel in Hanoi
    • #34 Spa Hotel in Hanoi
    • #54 Romantic Hotel in Hanoi
    • #55 Family Hotel in Hanoi
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 299
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Ctrip TA, Hotels.com, Agoda, TripOnline SA, Priceline, Cancelon, Orbitz, Travelocity, Hotwire, HotelQuickly, getaroom.com and Evoline ltd so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Vietnam >
    • Hanoi
    Add Photo Photos
    Traveller (768)
    Room & Suite (384)
    Dining (116)
    Pool & Beach (54)
    Hotel & Grounds (533)
    Bathroom (51)
    Business Centre & Event Rooms (16)
    Family and Play Areas (4)
    Nearby
    InterContinental Hanoi Westlake
    2,336 reviews
    .22 km away
     
    Pan Pacific Hanoi
    1,825 reviews
    1.41 km away
     
    Fraser Suites Hanoi
    84 reviews
    .60 km away
     
    Dragon Hotel
    67 reviews
    .20 km away
     
    Nearby Restaurants
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    .18 km away
    Saint-Honore
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    .15 km away
    Nearby Attractions
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    .18 km away
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    Ask a question
    Questions & Answers
    surfbreak
    20 July 2017|
    AnswerShow all 5 answers
    Response from tiennguyenngoc | Property representative |
    Dear surfbreak, Please be informed that we have 3 Premium suites with the terrace which located on 18th and 17th floor with panoramic view of the West Lake and the city. They call Presidential Suite and Ambassador suite... More
    1
    Vote
    Spencer230
    26 February 2017|
    AnswerShow all 7 answers
    Response from Lesterino | Reviewed this property |
    Don't know for sure but it was at least by 7am. I eventually chose to eat in main restaurant as the wait for food prep was shorter.
    1
    Vote
    simone s
    6 September 2016|
    AnswerShow all 3 answers
    Response from Aruna G | Reviewed this property |
    Sorry we did not check as the need was not required. But we will update next time when we post. .
    2
    Votes
    Room Tips
    "The best rooms are on a high floor with lake view"
    Read review
    "Get room with view of lake"
    Read review
    "lake views is more beautiful"
    Read review
    "Have good wast lake views"
    Read review
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