We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
10/07/2017 11/07/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Sheraton Hanoi Hotel

    K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
    Save
    Best prices for your stay
    10/07/2017 11/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          Traveller (627)
          Room & Suite (358)
          Dining (76)
          InterContinental Hanoi Westlake
          2,237 reviews
          #66 of 586 hotels in Hanoi
           
          Pan Pacific Hanoi
          1,731 reviews
          #82 of 586 hotels in Hanoi
           
          JW Marriott Hotel Hanoi
          1,369 reviews
          #38 of 586 hotels in Hanoi
           
          Hotel de l'Opera Hanoi - MGallery Collection
          1,387 reviews
          #78 of 586 hotels in Hanoi
           
          Overview
          • Excellent46%
          • Very good38%
          • Average13%
          • Poor2%
          • Terrible1%
          Travellers talk about
          “west lake” (159 reviews)
          Free Wifi
          Free Parking
          Breakfast Buffet
          Air Conditioning
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Bar/Lounge
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Shuttle Bus Service
          5.0 Star Hotel
          All hotel details
          InterContinental Hanoi Westlake
          2,237 reviews
          #66 of 586 hotels in Hanoi
           
          Pan Pacific Hanoi
          1,731 reviews
          #82 of 586 hotels in Hanoi
           
          JW Marriott Hotel Hanoi
          1,369 reviews
          #38 of 586 hotels in Hanoi
           
          Hotel de l'Opera Hanoi - MGallery Collection
          1,387 reviews
          #78 of 586 hotels in Hanoi
           
          {"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
          Rooms
          10 Jul11 Jul
          |
          1 room, 2 adults, 0 children
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          Show Available Rooms
          Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 0 partner sites to see rooms from .
          We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Hanoi hotels with availability
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "3221b2cb682f49a7ad03ecb347daa7db", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":1533551,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":10,"month":7,"year":2017},"checkout":{"day":11,"month":7,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"3221b2cb682f49a7ad03ecb347daa7db","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":0,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":-1,"highestMetaPriceDisplay":-1,"hotelName":"Sheraton Hanoi Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjMyMjFiMmNiNjgyZjQ5YTdhZDAzZWNiMzQ3ZGFhN2RiIiwiQUlLIjoiYTAxNjg4MzRiMzlhNGRhZjkwMDZjMjRiY2I3YzFlMTYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": false, "metaAvailability": false, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "10/07/2017", "checkOut": "11/07/2017", "lowestPrice": null, "hasDates": true, "hacComplete": false, "contentIdMappings": {}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"}},"containerClass":null,"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","dust":{},"moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"}},"containerClass":null,"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{}},"containerClass":null,"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
          Write a Review
          Turn Your Opinions into Points!
          Turn your opinions into JPMiles
          Turn your opinions into PAYBACK Points
          *You can enroll in only one programme at a time to earn rewards for reviews.
          JPMiles / Payback Arrow
          JPMiles / PAYBACK
          50
          Reviews (1,401)
          Traveller rating
          Traveller type
          Time of year
          Language
          • More languages
          There are newer reviews for Sheraton Hanoi Hotel See the most recent reviews

          311 - 315 of 1,401 reviews

          Reviewed 15 February 2016 via mobile

          I always love going to Sheraton Bangkok. It's really a nice ambience and totally a great place to hangout.. This time, we thought to spend our Valentines Day at Sheraton Hanoi. Sadly, it was a bit disappointing. Service - 3/10 - here is this one...More

          1  Thank MLORNA
          Response from sashi K, Manager at Sheraton Hanoi HotelResponded 23 February 2016

          Dear MLORNA, Thank you very much for dining in Oven D’or Restaurant. We would like to first apologize for the unpleasant dining experience. We regret that we fell short of your expectation. We have noted down on your comments and will relook into making a...More

          Reviewed 14 February 2016

          Spent three nights at this hotel from 29th January, due to flight arriving from UK well before 2pm check in time had to pay a $50 early check in supplement . Room situated on 16th floor overlooking the lake. Although the room was a bit...More

          Thank gatekeeper10
          Response from sashi K, Manager at Sheraton Hanoi HotelResponded 17 February 2016

          Dear gatekeeper10, Thank you for staying at Sheraton Hanoi Hotel. Guest’s convenience and comfort are always our top priority, thus we strive to cater this by our service and facilities. Sheraton Hanoi’s buffet has always been well-known for its buffet wide selection and food quality....More

          Reviewed 14 February 2016 via mobile

          I had two stays in Sheraton Hanoi, one is 7 - 10 Feb and the second stay is 11 - 13 Feb. Overall speaking, concierge, front desk and housekeeping staff are quite good. The concierge staffs are very helpful. It was the New Year holiday...More

          Thank Florence L
          Response from sashi K, Manager at Sheraton Hanoi HotelResponded 17 February 2016

          Dear Florence L, Thank you for staying at Sheraton Hanoi. We are so delighted to hear your wonderful comments, we have shared them with our team and it has been such a great motivation and encouragement for us. All of our staffs are expected to...More

          Reviewed 11 February 2016 via mobile

          Hotel is dated but clean. Breakfast buffet was pretty good with slightly different selections every day. One word of advice is to bring your own toiletries. The ones they provide are terrible. Odd number rooms are lake facing. The lake is filled with dead fish...More

          Thank Elaine T
          Response from sashi K, Manager at Sheraton Hanoi HotelResponded 17 February 2016

          Dear Elaine T, Thank you for staying at Sheraton Hanoi Hotel. We would like to apologize for any inconvenience you have faced during your stay with us. Sheraton Hanoi aims to meet and exceed expectation of all guests by all means, through warm service and...More

          Reviewed 9 February 2016

          The boys and girls in the front are very nice. I impressed them and their service. They help and support us as the best providing. When I want the information to get the way to the museum and an old university They gave my way...More

          Thank Pandajung
          Response from sashi K, Manager at Sheraton Hanoi HotelResponded 17 February 2016

          Dear Pandajung, Thank you for staying at Sheraton Hanoi. We are delighted to hear on your great comments about us. All staffs at Sheraton Hanoi always go the extra step to ensure a personalized and warm service is being delivered to all guests. We will...More

          InterContinental Hanoi Westlake
          2,237 reviews
          #66 of 586 hotels in Hanoi
           
          Pan Pacific Hanoi
          1,731 reviews
          #82 of 586 hotels in Hanoi
           
          JW Marriott Hotel Hanoi
          1,369 reviews
          #38 of 586 hotels in Hanoi
           
          Hotel de l'Opera Hanoi - MGallery Collection
          1,387 reviews
          #78 of 586 hotels in Hanoi
           
          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Free Parking
          • Bar/Lounge
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Free Parking
          • Business Centre with Internet Access
          • Shuttle Bus Service
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          • Hot Tub
          • Tennis Court
          Details
          • Price range
          • US$ 102 - US$ 278 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #25 Luxury Hotel in Hanoi
          • #31 Business Hotel in Hanoi
          • #34 Spa Hotel in Hanoi
          • #54 Romantic Hotel in Hanoi
          • #55 Family Hotel in Hanoi
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 299
          • Reservation Options
          • TripAdvisor is proud to partner with Travelocity, Booking.com, Hotwire, Hotels.com, Ctrip TA, Expedia, Orbitz, TripOnline SA, Evoline ltd, Cancelon, HotelQuickly, getaroom.com and Priceline so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Vietnam >
          • Hanoi
          Add Photo Photos
          Traveller (627)
          Room & Suite (358)
          Dining (76)
          Pool & Beach (42)
          Hotel & Grounds (435)
          Bathroom (40)
          Business Centre & Event Rooms (8)
          Family and Play Areas (4)
          Nearby
          Dragon Hotel
          66 reviews
          .20 km away
           
          Bac Do Hotel
          4 reviews
          .26 km away
           
          InterContinental Hanoi Westlake
          2,237 reviews
          .22 km away
           
          Wild Lotus Hotel
          38 reviews
          .36 km away
           
          Nearby Restaurants
          Maison de Tet Decor
          226 reviews
          .18 km away
          Dieu's Cuisine
          145 reviews
          .18 km away
          The Vin Steak
          93 reviews
          .14 km away
          Kobala Bar Restaurant Rooftop
          42 reviews
          .13 km away
          Nearby Attractions
          Yakushi Center
          108 reviews
          .18 km away
          Hoa Fashion
          51 reviews
          .14 km away
          Vietlesson Coffee House
          45 reviews
          .27 km away
          Ms Dzung's Massage
          24 reviews
          .28 km away
          Questions & AnswersAsk a question
          Spencer230
          What time does the club room open for breakfast?
          26 February 2017|
          Answer Show all 7 answers
          Response from Lesterino | Reviewed this property |
          Don't know for sure but it was at least by 7am. I eventually chose to eat in main restaurant as the wait for food prep was shorter.
          1
          Vote
          simone s
          Hi Goh, Could you tell me if you have wheelchair accessible hotel rooms? If so, do these accessible rooms have a roll in shower, that is, no step into the shower area and a hand held shower?
          6 September 2016|
          Answer Show all 3 answers
          Response from Aruna G | Reviewed this property |
          Sorry we did not check as the need was not required. But we will update next time when we post. .
          2
          Votes
          Sherri R
          It says you have airport transportation, how do you arrange that?
          19 August 2016|
          Answer Show all 3 answers
          Response from goh2015 | Reviewed this property |
          You can book it online together when you make the room booking. I did not book it when I make my room reservation. However, they dropped me a follow up email when my travel date was close and enquired if I need airport... More
          0
          Votes
          Room Tips
          "A view of the lake is preferable."
          Read review
          "Book in advance as it is busy for the Sunday Brunch"
          Read review
          "I got a room with a view towards the lake, which was great."
          Read review
          "We enjoyed view over lake."
          Read review
          Is This Your TripAdvisor Listing?
          Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing