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Sheraton Hanoi Hotel

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#83 of 574 Hotels in Hanoi
Certificate of Excellence
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Sheraton Hanoi Hotel
Sheraton Hanoi Hotel
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1,295 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Hanoi Hotel
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Showing 1,028: English reviews
Reviewed 4 weeks ago via mobile

We were staying at a $30 a room hotel in the old quarter before moving to the Sheraton for a night (our original hotel was full and we used SPG points to cover the extra night). However, I was seriously disappointed with this "nice" and "fancy" hotel. In the old quarter we had a bell boy carry our bags, we...

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Helpful?
1Thank AdriCelis
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear AdriCelis, Please accept my sincere apology for the inconveniences you experienced while a guest of our hotel. Your experience is contrary to the high level of service we strive to maintain, and of which you have every right to expect at Sheraton Hanoi. I have addressed your comments with my team during our daily briefing. I am grateful for...

Singapore, Singapore
Reviewed 4 weeks ago via mobile

Overall the hotel is good. Location wise, this is around 4 km away from old quarters where all the action is. So if you are a person who wants to stay right within the action then this hotel is not for you. For those who wants to stay a bit away yet can take a 15 minute cab to the...

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Helpful?
Thank Rishig76
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Rishig76, Thank you for taking the time to comment on your recent stay with Sheraton Hanoi. Located next to the West Lake, the hotel is away from the hustle and bustle of the city centre but still only a 10 – 15 minute taxi ride away with many great restaurants and bars nearby. I am sorry to read your...

Singapore, Singapore
Reviewed 4 weeks ago via mobile

Stayed there for two nights and had the pleasure of being upgraded to a club room on the 17th floor Compared to the boutique hotels that I normally stay in, the room I had was enormous. Sleep quality of the bed was excellent and the added bonus was the rather ample table for me to set up my mobile office....

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Helpful?
Thank Colin L
Tien N, Owner at Sheraton Hanoi Hotel, responded to this review

Dear Colin L, Thank you for choosing Sheraton Hanoi for your stay in Hanoi. The hotel is not located in the hustle and bustle city but it is located right next to the biggest lake in the Tay Ho district and there are many great restaurants and attraction in walking distances. With Sheraton Club on 17th floor, you can enjoy...

Penang Island, Malaysia
Reviewed 5 weeks ago via mobile

Excellent staffs, service, location, variety choice for breakfast, big n comfortable room which suitable for big family traveller like me with kids. Good location n convenient, visit to old city jst nd to take few minutes rides of taxi wit charges ard 4USD will do. It's really worth for what u pay.

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Helpful?
Thank Vmax82
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Vmax82, We could not be happier to read your review regarding your recent visit to Sheraton Hanoi. At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. Situated on the next to the West lake, the hotel is away from the hustle and bustle of the city centre but still...

Kuala Lumpur, Malaysia
Reviewed 5 weeks ago via mobile

Stayed here from 15th - 17th Dec. Regular hotel for my business trips but usually fully booked so one has to book early. Great service, especially from the Front Office team upon check in and check out. So much better compared to Sheraton Saigon. Nice quiet location next to the lake and excellent choice of eateries nearby less than 500m...

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Helpful?
Thank Praveen R
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Praveen R, It is great to read your wonderful review regarding your recent stay with us at Sheraton Hanoi. We are delighted that to know that our Front Office team could live up your expectation during your stay. Sheraton has a wide view overlooking the famous West Lake, which brings about a calm and tranquil ambience for our guests...

Bangkok, Thailand
Reviewed 10 December 2016

Great location On the lake with interesting restaurants outside the hotel. Great views. Nicely appointed rooms. Generally good service with a few service lapses. Bellman were unbelievably helpful. Highlight of the entire stay. Had some issues with the restaurant experience but very good service recovery. Interesting breakfast selection.

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Helpful?
Thank wjtourism
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear wjtourism, Thank you for sharing your experience at Sheraton Hanoi hotel. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure. We are delighted to know that you enjoyed your stay with us and that the facilities and the service experience were...

Sofia, Bulgaria
Reviewed 8 December 2016

This a very nice hotel. Very spatious rooms, very clean and well equipt. Internet however is free of charge only in the lobby. In the room, it's paid. It's located at a nice place downtown with a lot of restaurants and shops nearby. Staff is friendly and very helpful. Breakfast - really fine. Downside - Water in the outdoor swimming...

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Helpful?
Thank Maya_Sofia_Bulgaria
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Maya_Sofia_Bulgaria, Thank you for taking your time to share your experience at Sheraton Hanoi hotel. We are delighted to know that you enjoyed your stay with us. We are providing complimentary internet to all of our SGP guests who book their room directly with us. Hence I would like to recommend your to join our Starwood Preferred Guest program...

Nelson Bay, Australia
Reviewed 8 December 2016

Third time to the hotel the staff are great soo friendly and the beds and rooms are great for a good night sleep we had an early check in but nothing was a problem main reason for the stay was an early flight but its only 40 mins better than airport hotels

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Helpful?
Thank SilverBack4
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear SilverBack4, Thank you for sharing your experience at the Sheraton Hanoi.We are delighted to know that you had a pleasant stay with us. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality services. Should your future travels bring...

Reviewed 5 December 2016 via mobile

My name is Simon. Stayed a week. Linh Hoang from the club lounge was very pleasant, kind and looking to ensure me and my colleagues were comfortable. Awesome service. The breakfast too was sufficient. Sunday's its quite busy but you cannot fail to get a place to seat as there is enough room. A few months ago too they had...

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Helpful?
Thank Thesh009
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Mr. Simon, Thank you for sharing your experience at Sheraton Hanoi Hotel. We are delighted to know that you had a pleasant stay with us. Ms. Linh and our Sheraton Club team were very happy to read your comment. At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. Your...

Penrith, Australia
Reviewed 2 December 2016

Home away from home. Take the opportunity to upgrade to club access for USD40, certainly worthwhile. The staff, location, food choice, room amenities and comfort dictate I do not go elsewhere . This is just the best

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Helpful?
Thank Chris C
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Chris C, Thank you very much for sharing your experience at Sheraton Hanoi Hotel. We are delighted to know that you had an enjoyable and memorable stay with Sheraton Hanoi Hotel. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 1000, Vietnam
Region: Vietnam > Hanoi
Price Range: ₹ 6,827 - ₹ 14,064 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hanoi Hotel 5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Agoda, Hotels.com, Booking.com and Travelocity so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#26 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#34 Spa Hotel in Hanoi
#54 Romantic Hotel in Hanoi
#55 Family Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hanoi Hotel staff and other travellers.
8 questions
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Questions? Get answers from Sheraton Hanoi Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sheraton club room - beautiful view of lake and accessible to the club lounge”
  • View from my room on 18th floor
 of 5 bubbles EmikoNozu, 13 Jan 2017 | Read review
“always book from Starwood website”
 of 5 bubbles 385dhananjayk, 10 Jan 2017 | Read review
“Club Floor room recommended”
  • Executive Suite
  • Bedroom of Executive Suite
 of 5 bubbles Aneesh2011, 31 Dec 2016 | Read review
“Upper floor has better city and lake view.”
 of 5 bubbles ttoshi2013, 31 Dec 2016 | Read review
“Try to pay a bit more for a Club room if you like to have a view, glass of wine and quick dinner. No charge”
 of 5 bubbles Vancouveritas, 24 Dec 2016 | Read review
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