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Sheraton Hanoi Hotel

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#83 of 574 Hotels in Hanoi
Certificate of Excellence
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Sheraton Hanoi Hotel
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1,262 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Hanoi Hotel
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Showing 1,003: English reviews
auckland
Reviewed 3 weeks ago

I was in Hanoi for a week and the weather was foggy the whole time. So please bear that in mind when considering my review. The Hotel is great. The rooms are big, modern, clean and have great amenities. The staff are very friendly and helpful. The bar is a bit of a let down. Too many girls doing business...

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Helpful?
Thank Shafraz
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Shafraz, Thank you for your review of the Sheraton Hanoi Hotel. It is great to read your positive comments about the hotel and the rooms and that our associates were friendly and helpful. We noted your comment a the bar and move forward to improve. I hope that we will have an opportunity to welcome you back to the...

Reviewed 3 weeks ago

All the staff has being genuinely helpful and some times went out of their way to help and make sure you're satisfied. everyone is so polite and it just gives you such an amazing feeling. There's a high level of professionalism in any staff position- I had very good interaction and immediate help with reception- restaurant hosts- porters and even...

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Helpful?
Thank Marios L
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Marios L, Thank you for taking your time to share your experience at Sheraton Hanoi Hotel. We are delighted to hear that you had an enjoyable and memorable experience with us. Our associates always strive to provide guests with top quality services and exceeding expectations. Their passion, inspirations and eagerness to learn have shown through the personalized services catering...

Denton, Texas
Reviewed 4 weeks ago via mobile

Upgraded to the top floor. But then downgraded due to Obama and other officials in town.. But otherwise nice hotel. Warm welcome. They even handled a puppet show ticket problem for us. Just say to a taxi Sheraton and they all know where it is.

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Helpful?
Thank blinkrb
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear blinkrb, Thank you for posting your review on Tripadvisor. It's a great pleasure to hear that you've had a lovely stay with us. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Sheraton Hanoi. Therefore, when we...

Reviewed 4 weeks ago

Room was good. Good view. Most important thing is friendly staff. They would greet everyone that walk in front of them. They even send up the food i ordered thru online delivery. Good service. Breakfast was good with many variations.

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Helpful?
Thank Hafiz S
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Hafiz S, Thank you for taking your time to share your experience at Sheraton Hanoi Hotel. We are delighted to know that you had a pleasant stay with us. Our associates are dedicated to providing all guests with warm, friendly and attentive services. Thank you for your comments as they will inspire the team to further deliver top quality...

Reviewed 4 weeks ago via mobile

A lovely hotel away from the hustle and bustle of the busy hanoi city. A short drive from the international airport on the banks of West lake this hotel is a great way to acclimatise to vietnam after a long flight. Some great restaurants, bars and coffee places within walking distance. Short taxi ride to the centre which the hotel...

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Helpful?
Thank reviewfish
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear reviewfish, Thank you for taking your time to post this review. Located next to West Lake , Sheraton Hanoi Hotel resemble an elegant resort in the midst of a busy, prosperous city with many restaurants and bars nearby. All of our staffs go out of their way to assist and deliver top quality service to exceed the expectations of...

manchester
Reviewed 4 weeks ago via mobile

Stayed two nights early November and could not fault the hotel or staff. Swimming pool and leisure facilities outstanding,breakfast gets ten out of ten. Reception staff friendly and helpful and a free upgrade to a suite was a real bonus. Hotel is a little out of town not walkable but taxis are cheap and take 20 minutes

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Helpful?
Thank kevireson
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear kevireson, Thank you very much for taking your time post this review. We are delighted to know that you had enjoyable stay with us. At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility...

Worcs
Reviewed 4 weeks ago

Lovely Hotel but Staff at front desk under to much pressure to sell. Due to flight changes we arrived before check in time and were quickly informed that we could have an upgraded room , complimentary breakfast and happy hour daily if we paid $40 . We had already paid for breakfast and as happy hour was at a time...

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Helpful?
Thank WorcsHornet
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear WorcsHornet, Thank you for taking your time to post this review. We are never happy to read these type of reviews and do apologies for your disappointment. We have been looking into your review about the “front desk”. The hotel does have internet packages available also offers complimentary internet at the lobby and in the public areas, I am...

indonesia
Reviewed 4 weeks ago

I cant understand when everything that you asked for from this hotel needs to wait for 10 minutes. Is it their SOP to inform paid guest that 10 minutes are all it takes to get things done or its just a lame excuse. I dont know whether other people are experiencing the same thing as I did. They are not...

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Helpful?
Thank myazahar
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear myazahar, Thank you for taking the time to post this review following your stay at Sheraton Hanoi Hotel. We are never happy to read these type of reviews and do apologies for your disappointment. It would be greatly appreciated if you could provide specific information for us to improve. Please contact me personally at tien.nguyenngoc@sheraton.com , the hotel team...

Brussels, Belgium
Reviewed 3 November 2016 via mobile

We stayed 2 nights with our children. All staff very friendly and helpful from the arrival. Great breakfast selection and amazing Asian selection. Great bread. Baguette is like in France. Room was impeccable and thank you to converge to help with tour in Sasa and holing bay. We use one evening the Lounge and staffs were very friendly with amazing...

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Helpful?
Thank youbel1970
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear youbel1970, Thank you for taking your time to share your experience at Sheraton Hanoi Hotel. We are delighted to hear that you had an enjoyable and memorable experience with us. At Sheraton Hanoi, associates are dedicated to serve guests with their passion, inspiration and warm hearts. Our Chefs also make continuous efforts to ensure high quality and a wide...

Reviewed 2 November 2016

The accommodation and the service were both surprisingly good! While on the approach through the tiny streets, I wasn't expecting much, but they sure surprised me. Don't compare the facility to other Sheratons in terms of size, but definitely compare it in terms of service.

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Helpful?
Thank Nadeem C
Tien N, Manager at Sheraton Hanoi Hotel, responded to this review

Dear Nadeem C, Thank you for taking the time to post this review on tripadvisor. We are truly humbled and could not be happier reading your review. We make every effort to maintain the high standards of quality service delivery we are renowned for and we are delighted that we have been successful in achieving this during your stay. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Truly a “resort within the city,” Sheraton Hanoi Hotel provides the perfect balance between tranquility and convenience. Take in panoramic views of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms and suites, specially designed to help you relax. Gather in the Link at Sheraton, a communal, interactive space that keeps you connected to what matters most. Experience stunning Sheraton Club Rooms, all with Sheraton Sweet Sleeper Beds, while enjoying the added benefits of Sheraton Club Lounge. ... more   less 

Additional Information about Sheraton Hanoi Hotel

Address: K5 Nghi Tam, 11 Xuan Dieu Road | Tay Ho District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: ₹ 7,087 - ₹ 14,849 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hanoi Hotel 5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Orbitz, Travelocity, Hotels.com, Priceline, Agoda and Odigeo so you can book your Sheraton Hanoi Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#26 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#34 Spa Hotel in Hanoi
#54 Romantic Hotel in Hanoi
#55 Family Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hanoi Hotel staff and other travellers.
8 questions
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Questions? Get answers from Sheraton Hanoi Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a higher floor, view is more beautiful and it's quiet.”
 of 5 bubbles Maya_Sofia_Bulgaria, 8 Dec 2016 | Read review
“Ask for a lake view and whether a diplomatic convention is planned.”
 of 5 bubbles irawlins, 18 Nov 2016 | Read review
“Higher floor facing swimming pool with good view.”
 of 5 bubbles , 13 Nov 2016 | Read review
“Anything above SPG rooms is great”
 of 5 bubbles 347nadeemc, 2 Nov 2016 | Read review
“Please ask for a room with lake view.”
 of 5 bubbles Asimofee, 31 Oct 2016 | Read review
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