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Sheraton Hanoi Hotel

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Traveller (939)
Room & Suite (553)
Dining (143)
Overview
  • Excellent49%
  • Very good37%
  • Average11%
  • Poor2%
  • Terrible1%
Travellers talk about
“west lake”(160 reviews)
“the club lounge”(94 reviews)
“spg member”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
All hotel details
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Rooms
27 Aug28 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,673)
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1,318 results
Traveller rating
620
470
170
37
21
Traveller type
Time of year
LanguageEnglish
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620
470
170
37
21
Show reviews that mention
All reviewswest lakethe club loungespg memberold quartershuttle buslake viewbit datedbreakfast buffetan upgradefitness centerhotel is locatedhalong baythe hustle and bustleexceptional servicephotennisnguyen
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1 - 5 of 1,318 reviews
Reviewed today via mobile

Arriving at Hanoi international airport I received an electronic document to be signed and sent back. I forwarded it to the SHERATON informing that i will check in soon. Upon arrival the documents was ready for signature. The person printing it out had even improved...More

Thank stefanc529
Reviewed today

My wife and I have just had 11 nights at the Sheraton, Hanoi. The staff were genuinely interested in remembering our names, remembering our room number, organising our morning taxi or evening taxi and making sure we sat at our favourite small table in the...More

Thank dlog
Reviewed 2 days ago via mobile

We stayed in Sheraton Hanoi for 2 nights, and we're very satisfied with this hotel! Sheraton Hanoi very elegant and gorgeous! The staffs were very friendly and professional. The hotel services were fantastic. The hotel room was great, quiet and comfortable!

Thank DOSNOW
Reviewed 4 days ago via mobile

Travel can be exhausting, getting from point A to point B. For this reason, we usually try to stay in Starwood properties after our travel days due to their standards of comfortable beds, fitness centers, etc. Sheraton Hanoi was exactly what we hoped it would...More

Thank AudeloTrek
Reviewed 1 week ago via mobile

It’s just after a year since I last visited this hotel. The Lounge Lobby goes from strength to strength. Mai Phuong and Nga attended to my every need promptly and correctly. A delightful place to visit before eating dinner!

Thank AppleAdam
View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Wheelchair Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$ 128 - US$ 206 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#29 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#40 Family Hotel in Hanoi
#42 Spa Hotel in Hanoi
#52 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 128 - US$ 206 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#29 Luxury Hotel in Hanoi
#31 Business Hotel in Hanoi
#40 Family Hotel in Hanoi
#42 Spa Hotel in Hanoi
#52 Romantic Hotel in Hanoi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (939)
Room & Suite (553)
Dining (143)
Pool & Beach (60)
Amenities (66)
Business Centre & Event Rooms (43)
Family and Play Areas (4)
Questions & Answers
Ask a question
SRAATraveler
25 January 2018|
AnswerShow all 10 answers
Response from T8156WWstephens | Reviewed this property |
There are many of little cafes and ethnic eateries in the neighborhood. And if you feel a little adventurous like myself, there is a Starbucks within 10-15 min walk
1
Vote
Gun-Nat
27 November 2017|
AnswerShow all 2 answers
Response from SheratonHanoiManager | Property representative |
Dear Gun-Nat, Please be informed that we charge US $50 per room per night subject to 7% service charge and 10% VAT from Deluxe to Club room with full club benefit. Warm regards Nguyen Ngoc Tien Director of Rooms
1
Vote
12 November 2017|
AnswerShow all 4 answers
Response from 258crystalb | Reviewed this property |
Our travel group organized it for us. However they do have a free bus that leaves for the old quarter at certain times of the day. I recommend checking with the hotel directly.
0
Votes
Room Tips
"They are renovating some rooms at the moment so ask for a high floor with a water view."
Read review
"Rooms with a west lake view."
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"facing the lake"
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"overlooking the lake"
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