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Mercure Hanoi La Gare Hotel

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#93 of 578 Hotels in Hanoi
Certificate of Excellence
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Mercure Hanoi La Gare Hotel
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866 Reviews from our TripAdvisor Community

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Showing 572: English reviews
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Australia
Reviewed 3 days ago NEW

This was our first time to Hanoi and did not know what to expect but choosing Mercure Hanoi La Gare was the best decision. The staff were excellent and nothing was a problem of what we asked them both in Reception and Restaurant staff.They went far beyond our expectations so thank you.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Lyn K
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Lyn K, Great to hear that your recent visit with our Mercure Hanoi La Gare was so satisfying! We are all very proud of the rooms appointment, location we have as well as well as our dedicated and engaging team! They surely make for an enjoyable experience in our Hotel. Thanks again for sharing your experience and I hope...

Copenhagen Region, Denmark
Reviewed 4 days ago NEW

Had a very hectic week in Hanoi with lots of meetings, so really enjoyed coming back to Mercure Hotel in the evening. Great rooms, pleasant service and enjoyed the food at the Pavillion restaurant. I was really surprised to see the restaurant crowded at close to 11 pm - really nice and cozy atmosphere. I will definitely stay here when...

Review collected in partnership with this hotel
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Helpful?
Thank Tom P
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Tom P, Thank you for sharing your recent experience in our Mercure Hanoi La Gare! I am glad to hear you enjoyed our accommodations and that you are looking forward to coming back to the hotel each evenings after a hard working day. Our Pavilion restaurant does indeed have a wide range of culinary delights from Asia along with...

Paris, France
Reviewed 1 week ago via mobile

At first the hotel seems nice and cosy. Then you try to book and the the nightmare starts. First the sales team asks you to send your credit card number via email and when you explain that you don't want for obvious security reason they harass you with many unnecessary emails. Once you have passed this annoying discussions you book...

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Helpful?
Thank Garu2013
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Garu2013, I am sorry to hear that your experience was not up to your expectations, and I would like to provide feedback to the areas of concern. Firstly, obtaining a credit card guarantee is pretty much standard for all major hotel chains today and also for us. Generally, we do not get many complaints about noise, in fact many...

Hong Kong, China
Reviewed 1 week ago

Upon reception, I was pleased with the friendliness of the staff - Smiling faces, eagerness to assist and willing to communicate. Upon check-in, the lovely receptionist confirmed my trip the next day to Halong Bay. She was contacted by the tour operator whom we booked before arriving to Vietnam, and assured the tour operator that we would be waken up...

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Helpful?
Thank Donald M
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Donald M, Great to hear your satisfaction with your recent visit to our Mercure Hanoi La Gare. I am so pleased to hear your arrival experiences was exceeded your expectations. I am glad to hear our front desk associates was able to assist you with the Halong tours. I appreciated your recognition of our staff. I am glad too,...

Helsinki, Finland
Reviewed 1 week ago

We visited Mercure La Gare two times, before and after our visit to Nha Trang. The location is perfect, a short way by foot to Hoan Kiem Lake and other places to visit. Our room (floor 7) was facing the busy street but it was totally soundproof - what a positive surprise. The room was "Mercury style", not too big...

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Helpful?
Thank Hakamix
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Hakamix, Thank you for sharing your recent experience in our Mercure Hanoi La Gare! I am glad to hear you enjoyed the room accommodations and that of our location where we located right next to Hanoi most popular attractions. I appreciated your recognition of our front desk staff. Our Brasserie Le Pavillon does indeed have a wide range of...

Singapore, Singapore
Reviewed 2 weeks ago via mobile

Can't say enough good things about our 3 days stayed in this hotel. Front desk staff did extra miles to help us order food at night. Room was super clean. Location is unbeatable right in middle of the city. Brilliant and professional in all the ways they provide their service.

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Helpful?
Thank Janycong
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Janycong, Thank you for sharing your experience at our Mercure Hanoi La Gare! I am very pleased to hear that our staff provided you with the attention and response to your needs while you were here. We are very proud of the team we have. Many of our guests have shared their love of our location, where we located...

Nha Trang, Vietnam
Reviewed 2 weeks ago

(+) Very nice and clean hotel, strategic location, good restaurant on the ground floor with reasonable prices. Comfortable bed and great bed linen. Cleanness in the room and good service. (-) Room is rather small. View from our window was disgusting courtyard. Bathroom a bit outdated. Overall very good for this money. We stayed for 3 nights and will come...

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Helpful?
Thank nikitasgrishin
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Nikitasgrishin, Thank you for sharing your recent experience in our Mercure Hanoi La Gare! I am glad to hear you enjoyed the room accommodations and that of our location where we located right next to Hanoi most popular attractions. Our Brasserie Le Pavillon does indeed have a wide range of culinary delights from Asia along with International cuisines and...

Hong Kong, China
Reviewed 2 weeks ago

4 mins walking from hotel to train station, and 15 mins to Hoan Kiem Lake, this hotel is located in nice place, the hotel look very nice from outside with wine shop right in front of the hotel. Everything was great during our 3 nights stay here, the room was nice, clean and neatly arranged, the service was a truly...

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Helpful?
Thank Michael T
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear Michael T, Thanks for the great sharing of your recent visit to our Mercure Hanoi La Gare! I appreciate the comments on our design of the hotel, as well as our your three nights staying with us. We are, as you noted, right at downtown center, and is walking distance from most Hanoi's attractions. Michael T, I hope that...

Reviewed 3 weeks ago

1) Deluxe room was spacious, there was no heater which is not good with cold weather 2) Room service staff was very nice, very fast and very helpful. The restaurant team was also fast, but sometimes nobody showed up when you were looking around for help. The door staff was slow and useless and should be fired 3) Food is...

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Helpful?
1Thank LKNA
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear LKNA, Thank you so much for sharing the experience you recently had at our Mercure Hanoi La Gare. It certainly seems like you enjoyed our room service experience but at the same time I am sorry to hear that you were not impress with our bell service, I have shared your comment with our Front Office Manager to ensure...

Reviewed 3 weeks ago

1) Room is OK, though there was no heater in room, which is a major minus during winter, even though I had booked the top grade room "Deluxe with Sofa" with 03 window faces. Sound proof is not good, I had to ask to change from 4th floor to 9th floor to reduce the noise from the streets outside. Amenities...

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Helpful?
Thank AN L
MercureHanoiLaGareGM, General Manager at Mercure Hanoi La Gare Hotel, responded to this review

Dear AN L, Thank you for sharing your experience in our Mercure Hanoi La Gare. I appreciate your feedback regarding the quality of food at our restaurant Brasserie Le Pavillon. I also appreciate your feedback regarding our staff, especially our bellmen and the inconsistency for the level of service in our restaurant. I have shared your concerns with my heads...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Conveniently located in the heart of Hanoi, Mercure Hanoi La Gare is the emergence between the French Colonial architecture with modern interior design. Just 10min walk to the Old Quarter or the Temple of Literature and Hoan Kiem Lake. ... more   less 

Additional Information about Mercure Hanoi La Gare Hotel

Address: 94 Ly Thuong Kiet Street, Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Price Range: ₹ 3,529 - ₹ 7,386 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hanoi La Gare Hotel 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Mercure Hanoi La Gare Hotel Hanoi
Hotel Style:
#30 Luxury Hotel in Hanoi
#44 Family Hotel in Hanoi
#44 Business Hotel in Hanoi
#49 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hanoi La Gare Hotel staff and other travellers.
2 questions
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Dallas, TX

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Questions? Get answers from Mercure Hanoi La Gare Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing street, high floor”
 of 5 bubbles nikitasgrishin, 3 Mar 2017 | Read review
“Lower floors are very noisy because room sound-proof is not good.”
 of 5 bubbles ANL325, 2 Mar 2017 | Read review
“Rooms at the back may be quiet than in front.”
 of 5 bubbles Prayanak, 15 Feb 2017 | Read review
“Rooms facing the back side are quiet, but can´t be next to elevator or you hear the machinery.”
 of 5 bubbles Pinkpanter2, 8 Feb 2017 | Read review
“We don't think it matters due to the double glazing on the windows”
 of 5 bubbles gregtrevGoldCoast, 18 Jan 2017 | Read review
5 of 5