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Hotel 1-2-3 Hanoi

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23 Reviews from our TripAdvisor Community

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Showing 21: English reviews
Bangkok
Reviewed 1 week ago

It is a cozy and neat hotel, which reminds me of a business hotel in Japan. You can watch Japanese TV programmes as well as many other language programmes. Toilette even has a "Washlet". Breakfast was excellent with the Japanese style.

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Helpful?
Thank yasmine844
Hotel1-2-3Hanoi, Deputy Sales Manager at Hotel 1-2-3 Hanoi, responded to this review

Dear Yasmine844, Thank you so much for taking time to review Hotel 1-2-3 Hanoi on TripAdvisor. It is wonderful to know that you enjoyed the cozy atmosphere at our property. We really appriciate your recommendation about neat hotel, abundant TV programmes and mordern toilet. I shared your generous words of praise about breakfast with our Kitchen and Restaurant staffs who...

Hanoi, Vietnam
Reviewed 3 weeks ago

Stayed here for only one night. The staff are friendly and the hotel is well located (near cafe, restaurants and shops). Ms Linh from Reception was very helpful and eager to please me with helpful suggestions and information about the hotel. The bellman was helpful and assisted in the checkin. The male front desk staff explain about the room facilities...

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Helpful?
Thank weeaihock
Hotel1-2-3Hanoi, Deputy Sales Manager at Hotel 1-2-3 Hanoi, responded to this review

Dear Mr. Weeaihock, Thank you so much for taking time to share your experience at Hotel 1-2-3 Hanoi. We are glad to learn that your 1 night stay with us was enjoyable. It is grateful to learn that our location and the attentive service of our staff delighted you. Assisting guests is our happy in work. We will certainly share...

Bern, Switzerland
Reviewed 4 weeks ago via mobile

Very helpful staff with charm! Whenever i come back I'll take this hotel again! In the center of hanoi with good restaurants nearby and everything can also be done by foot. We rented a scooter but this was more for personal interest in exploring new places! We suggest to do that once :-) Great!

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Helpful?
1Thank dabackpacker1
Hotel1-2-3Hanoi, Deputy Sales Manager at Hotel 1-2-3 Hanoi, responded to this review

Dear Dabackpacker1, Thank you for taking time to review us on TripAdvisor. We really appreciate your great feedback regarding the experience at Hotel 1-2-3 Hanoi. We make every effort to maintain the high standards of quality service and we are delighted that we have been successful in achieving this during your stay. Once again, thank you for your recommendation and...

Pittsburgh, Pennsylvania
Reviewed 4 weeks ago via mobile

Was on a medical mission trip in HoChiMinh City and took a quick trip to Hanoi. Great boutique hotel near everything, with 2 great restaurants on the same street. Clean rooms with nice bathrooms. Breakfast included. Very kind and helpful staff, especially Duc at the desk who greeted us warmly and made us feel very comfortable.

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Helpful?
Thank Donna B
Hotel1-2-3Hanoi, Deputy Sales Manager at Hotel 1-2-3 Hanoi, responded to this review

Dear Donna B, Thank a million for taking time sharing your experience at Hotel 1-2-3 Hanoi on TripAdvisor. It is wonderful to know that you enjoyed your visit with the hotel room cleanliness, nice bathroom and that our staff was attentive and helpful throughout your stay. We continuously strive to provide an exceptional experience for all our guests and your...

Ho Chi Minh City, Vietnam
Reviewed 24 October 2016

hope the hotel maintain the existing customer segment (business and Japanese), I often stay here, this time is realy impressed. I think 123 is offering the top experience if compare with price. just a bit of concern on the water tap, I see some damages caused by the chemical corrosion, properly from the water source.

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Helpful?
3Thank haivl2016
Hotel1-2-3Hanoi, Deputy Sales Manager at Hotel 1-2-3 Hanoi, responded to this review

Dear Mr. Haivl2016, Thank a million for taking time to review Hotel 1-2-3 Hanoi on TripAdvisor. We really appreciate your comments regarding to hotel service. Our staff members take their roles in our industry very seriously and try, every day, to provide the exprience that you expect. Right when receive your feedback about water tap, our Engineer immediately checked and...

Melbourne, Australia
Reviewed 21 October 2016

Close to the railway station, and thus also a short walk to cheap bus to airport. Staff are always friendly, keen to serve and help, asking how I am etc. It felt very homely. Breakfast is good with a range of fruit, cereal, eggs, hot food, breads, juices in a pleasant setting. The room was large, clean, quiet, comfortable. It...

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Helpful?
1Thank Applecool
Hotel1-2-3Hanoi, Deputy Sales Manager at Hotel 1-2-3 Hanoi, responded to this review

Dear Applecool, Thank you for taking time to share your experience at Hotel 1-2-3 Hanoi. It was our honour to provide you a comfortable stay. Nothing pleases us more than hearing your compliment about friendly staff, nice room, pleasant breakfast and good location. Please be assured that your precious comment will be shared with the hotel team and will serve...

Reviewed 13 October 2016 via mobile

While we were not guests in the hotel, our travel agent arranged for us to leave our bags at the hotel for a few hours prior to taking our train to Sapa. The staff were courteous , friendly and extremely welcoming. A week later when we returned to Hanoi we were in need of a safe place to leave our...

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Helpful?
1Thank Anne L
Hotel1-2-3Hanoi, Deputy Sales Manager at Hotel 1-2-3 Hanoi, responded to this review

Dear Anne L, Thank a million for taking time to review us on TripAdvisor. It is wonderful to know that you enjoyed your time at Hotel 1-2-3 Hanoi. We are very delighted to learn about your feeling of courteous, friendly, hospitable and gracious staffs throughout your short visit. We continuously strive to provide an exceptional experience for all guests even...

New Brunswick, Canada
Reviewed 8 October 2016

Great location within walking distance to most of the attractions. Very clean. Super friendly and helpful stall. Good breakfast with lots of choice. Can't think of anything negative to say about this solid little gem.

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Helpful?
Thank peabody2016348
Hotel1-2-3Hanoi, Deputy Sales Manager at Hotel 1-2-3 Hanoi, responded to this review

Dear Peabody2016348, Thank you so much for taking time to review Hotel 1-2-3 Hanoi on TripAdvisor. We are very delighted to read about your excellent overall experience at our hotel: the cleanliness, super friendly & helpful staffs and breakfast. Your great words will be shared to our team at all levels and I am sure that this will push them...

Ho Chi Minh City, Vietnam
Reviewed 3 October 2016

I happy with service by the hotel, special on the willing, whole-heart by the admin, receptionist team. They provided the great support, advice not only for hotel services, but also the others such trip advisors The food is delicious

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Helpful?
2Thank thach_phan
Hotel1-2-3Hanoi, Deputy Sales Manager at Hotel 1-2-3 Hanoi, responded to this review

Dear Mr. Thach_phan, Thank you so much for sharing your experience with Hotel 1-2-3 Hanoi on TripAdvisor. It is very pleasing to know that you was happy with the service from our heart. We very much enjoyed reading your review about hotel attentive service, delicious food and concientious staffs. Please be assured that your great words will be shared to...

Gatton, Australia
Reviewed 1 October 2016 via mobile

I was travelling with a group of 6 teenagers as a school group. The booked hotel failed and these guys not only had space they could meet our exact needs. Best friendly service and great rooms. Thumbs up all the way even if it is in a slightly out of the way location- don't be put off!

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Helpful?
2Thank Claire W
Hotel1-2-3Hanoi, Deputy Sales Manager at Hotel 1-2-3 Hanoi, responded to this review

Dear Ms. Claire W, Thank you so much for taking time to review Hotel 1-2-3 Hanoi on TripAdvisor. We are delighted to know that the hotel experience met all your expectations. Your kind comments about room and service are greatly appreciated. Customer care is our highest priorities and it is always our pleasure to receive such praise. Once again, thank...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
Things to do
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
  • Free Breakfast
  • Shuttle Bus Service
Official Description (provided by the hotel)
Hotels in Hanoi: Located in the heart of Hanoi, ancient Nam Ngu street still keeps the beauty of an old Hanoi’s culture and image, on which Hotel 1-2-3 Hanoi with 53 spacious rooms in ancient Oriental-style design is appeared as an elegant and luxury pearl beautifying the charming of the street. ... more   less 

Additional Information about Hotel 1-2-3 Hanoi

Address: 34 Nam Ngu Street, Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Nam Ngu Hotel)
Region: Vietnam > Hanoi
Price Range: ₹ 2,437 - ₹ 4,264 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel 1-2-3 Hanoi 3*
Number of rooms: 53
Reservation Options:
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Hotel Style:
#74 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Hotel 1-2-3 Hanoi staff and other travellers.
1 question
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Nanaimo, Canada

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Questions? Get answers from Hotel 1-2-3 Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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