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80/168 Moo 9, Pattaya 20150 Thailand
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Traveller (74)
Room & Suite (13)
Pool & Beach (11)

About

#107 of 778 hotels in Pattaya
Location
Cleanliness
Service
Value
Relax in comfort, enjoy the modern conveniences at Nova Express Pattaya Hotel. Offering you excellent value, our resort features well-appointed guest rooms that overlook Pattaya city, 40-inch LED TVs with cable channels and free WiFi.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Children Activities (Kid / Family Friendly)
Airport transportation
Baggage storage
Car park
Wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Shallow end in pool
Breakfast buffet
Shuttle bus service
Non-smoking hotel
Outdoor fireplace
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Thai

Location

80Somewhat walkable
Grade: 80 out of 100
39Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
146Reviews21Q+A23Room tips
Traveller rating
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Most Recent
Happiness715888 wrote a review Jan 2020
Dublin, Ireland9 contributions12 helpful votes
This hotel is a reasonable price and the location is ok. However they have a real security problem. items went missing from our room and when we reported it to the police they told us they had lots of reports about this hotel and that the management just don't care. There are so many better hotels in the area.
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Date of stay: December 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nova Platinum Pattaya, General Manager at Nova Express Pattaya
Responded 14 Aug 2022
Dear Guest, Greetings !!! We truly thank you for sparing time to write your feedback. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team and have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to us. We thank you for having given us the opportunity to host you. Best Regards Allan Pachaco General Manager De Mandarin Nova Express
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hannah B wrote a review Jan 2020
Warrington, United Kingdom52 contributions55 helpful votes
We visited Pattaya after a very stressful start to our holiday then a lovely relaxing week in Koh Samui. We had never been to Pattaya and heard mixed things about it, as Nova Express had great reviews we were looking forward to our visit. When we arrived we were greeted very nicely and been told we had been upgraded as the rooms we booked were all taken, this was a nice gesture. When we got up to our floor we noticed straight away it was a smoking floor as we could smell stale cigarette smoke but we didn’t let it bother us. The room they had given us was very nice, clean and modern. When we went up to the pool there were only 2 sun-beds which nobody used as one had a huge hole in the middle and the other had seen better day, there were only 3 towels available to use which were tatty and full of holes, quite shocking consider how good the standard of the room was. We ran into an issue with our flight leaving Pattaya as Vietjet air (NEVER USE THIS AIRLINE) cancelled our flight and re-booked the next day without telling us. I started to panic as we had no hotel for the next night and was going to lose the funds in Vietnam for our next hotel visit. I asked the gentleman behind the desk to help us call them as it was in Thai, he took the phone and waited, as we were waiting an Indian family came wanting help, rather than the lady behind the desk helping them our gentleman left us and went to serve them, this was not the 1st time we had been walked away from to assist other ethnics instead so we felt a bit unappreciated. When the call centre answered we had to ask him to help us, he came back spoke with them quickly and hung up saying that our flight was rebooked and nothing they could do. My partner asked if he had asked if we could have a flight from Bangkok instead and he said “yes they not have”. I do speak basic conversational Thai and know that he did not ask anything about Bangkok. He then said we would have to call them back and press English option. After an hour and half on hold I had to go back and beg for more help. He did help but he didn’t seem as though he wanted to, my partner had to take over in the end has it caused my anxiety to go through the roof. The hotel rooms are nice, pool facilities/pool deck need massive improvement, staff friendly to you but will prioritise other ethnics 1st, lady behind reception a bit useless as she didn’t seem to be able to cope with any demands made from guests. Defiantly wouldn’t go back to Pattaya.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nova Platinum Pattaya, General Manager at Nova Express Pattaya
Responded 14 Aug 2022
Dear Guest, Greetings !!! We truly thank you for sparing time to write your feedback. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team and have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to us. We thank you for having given us the opportunity to host you. Best Regards Allan Pachaco General Manager De Mandarin Nova Express
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BigMacWNuggets wrote a review Jan 2020
8 contributions17 helpful votes
Overall a good hotel however its about 10-15 mins from 2nd road and you need to grab a moto taxi at night fue to the gang of wild dogs thst yang around outside the hotel. Wifi in the room was por quality...that being said the room was very nice and rooftop pool also.
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natsathida T, Hotel Manager at Nova Express Pattaya
Responded 26 Jan 2020
Dear BigMacWNuggets, Thank you very much for sharing your review with us regarding your stay at our hotel. It is a pleasure to know that you enjoyed the room and our facilities. Your valued comment referred to the Wifi signal has been pass to our IT team to improve. We hope to be able to welcome you back again in the future. Best Regards, Natsathida T.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Manoj S wrote a review Dec 2019
New Delhi, India8 contributions1 helpful vote
Had breakfast today at hotel Nova Express,Pattaya.Although a little variety for vegetarian, still service and stuff was too gud. A courteous staff and personalized services made all the difference, certainly a place worth getting good experience.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natsathida T, Hotel Manager at Nova Express Pattaya
Responded 9 Jan 2020
Dear 62manoj, Thank you very much for your review. We are very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again. Best Regards, Natsathida T.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Uday World Travel Ludhiana wrote a review Nov 2019
Ludhiana, India3 contributions1 helpful vote
Booked 5 Tooms for 7 Nights total 35 nights. All good but only one big problem that they are serving same breakfast everDay. There is no north Indian food only few options. Had told to reception but no response from team. Still in Hotel 4 Nights left but same breakfast every day. Management should think about this seriously.
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Date of stay: November 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natsathida T, Hotel Manager at Nova Express Pattaya
Responded 9 Jan 2020
Dear Udayworldtravel, Thank you very much for taking the time to provide us your feedback, and I am sad to learn that your experience did not meet your expectations. I would like to apologise for the inconvenience and trouble that you went through during your stay, Your feedback is very important to us since it allows us to know the areas that need immediate attention and in which we can improve. We hope to welcome you back to our hotel in the future. Best Regards, Natsathida T.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely Fahsai wrote a review Nov 2019
Bangkok, Thailand14 contributions31 helpful votes
It’s nice room and the best location for Pattaya. The room was clean and bed comfortable. Also The breakfast was good and variety for all guests. I would like to thank you for all staffs for make my stay very comfortable and Especially the reception is very nice. I will come back to visit this hotel for sure.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natsathida T, Hotel Manager at Nova Express Pattaya
Responded 9 Jan 2020
Dear Lovelyfahsai, Thank you very much for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. Looking forward to seeing you again. Best Regards, Natsathida T.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
V B wrote a review Sep 2019
Mumbai, India107 contributions65 helpful votes
Nice hotel peaceful environment though little far from jomtiem beach, its good to stay with the family, you get indian breakfast and also some indian dishes the rooms a quite big and clean Its in a quite place
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Date of stay: July 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natsathida T, Hotel Manager at Nova Express Pattaya
Responded 18 Oct 2019
Dear VB165, Thank you for your review. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Best Regards, Natsathida T.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sravanth G wrote a review Jul 2019
Hyderabad, India2 contributions2 helpful votes
Good and a decent place to stay. The only con I found is the location of the place. If u r someone who tries going to the hotel in frequent intervals. Then this place would be a downside to u, else this is one of the best places to stay. The hotel guys are responsive and helpful.
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Date of stay: July 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natsathida T, Hotel Manager at Nova Express Pattaya
Responded 18 Oct 2019
Dear Gsravanth, Thank you so much for taking the time to leave us this kind words. We’re so glad you had a good experience. Looking forward to seeing you again. Best Regards, Natsathida T.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Milind Goel wrote a review Jun 2019
31 contributions11 helpful votes
+1
Very good hotel in the center of pattaya city. Beds were comfortable and Food was good. Surprising was the separate Indian snack menu which was available in the room. Food rates were reasonable too. Roof top pool is big and has some great views as u enjoy a swim or relax in the jacuzzi which can accomodate 6 7 people. Morning breakfast was good too. Lots of variety especially vegetarian options. Staff was responsive and courteous Overall stay was great!!
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Date of stay: June 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natsathida T, Hotel Manager at Nova Express Pattaya
Responded 18 Oct 2019
Dear MilindG101, Thank you for your review. We are thrilled that you enjoyed your time with us and all of our facilities. Looking forward to having you again as a guest in our hotel. Best regards, Natsathida T.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
shivam3406 wrote a review Jun 2019
Jodhpur, India45 contributions15 helpful votes
Best hotel in pattaya, they are very polite, helpful and very responsive to their customer. Room is very clean, big and very luxury. Location is at just city centre everything is near by. Very kind to all customer's problem, by mistake I made my booking in other month and my booking was non refundable, my travel agent deny for date amendment but when I talked to hotel directly they were very helpful and allow me to modified my date even this was against their policy, because they aim is satisfy and help their customer on every step and suitation. Awesome hotel don't go to negative reviews they are just exceptions
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Date of stay: June 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Natsathida T, Hotel Manager at Nova Express Pattaya
Responded 18 Oct 2019
Dear Shivam3406, Thank you very much for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. Looking forward to seeing you again. Best Regards, Natsathida T.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$25 - $33 (Based on Average Rates for a Standard Room)
LOCATION
ThailandChonburi ProvincePattaya
NUMBER OF ROOMS
107
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NOVA EXPRESS PATTAYA - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Nova Express Pattaya
Which popular attractions are close to Nova Express Pattaya?
Nearby attractions include Legends Pool And Sports Bar (0.4 km), Wat Nong Ao (0.08 km), and Bamboozeld (0.5 km).
What are some of the property amenities at Nova Express Pattaya?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Nova Express Pattaya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Nova Express Pattaya?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Nova Express Pattaya?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Nova Express Pattaya?
Conveniently located restaurants include Fuji - Big C Extra, Jameson's, and Dang-Dum Restaurant.
Are there opportunities to exercise at Nova Express Pattaya?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Nova Express Pattaya have an airport shuttle?
Yes, Nova Express Pattaya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Nova Express Pattaya have airport transportation?
Yes, Nova Express Pattaya offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Nova Express Pattaya located near the city centre?
Yes, it is 0.7 km away from the centre of Pattaya.
Which languages are spoken by the staff at Nova Express Pattaya?
The staff speaks multiple languages, including English and Thai.