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InterContinental Pattaya Resort

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437, Phra Tamnak Road, Pattaya 20150 Thailand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (2522)
Room & Suite (1067)
Pool & Beach (366)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Pattaya Resort
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 746 hotels in Pattaya
Location
Cleanliness
Service
Value
Travellers' Choice
InterContinental Pattaya Resort is located on a cliff headland, overlooking the Gulf of Thailand, with just less than 2 hours drive from Bangkok. The resort enjoys a beachfront location with unsurpassed views to Koh Larn (Coral Island) and beyond.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Babysitting
Indoor play area for children
Secured parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Bottled water
Iron
Refrigerator
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Romantic
Languages Spoken
English, Thai
1645Reviews65Q+A100Room tips
Traveller rating
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Popular mentions
matteetnad wrote a review 7 Jan
Bangkok, Thailand22 contributions12 helpful votes
Great service, great room and nice view. We traveled as a big family, with kid and senior in the group. We received great service since checked in until checked out. Recommend to order Moo Kra Ta (dinner set) by the beach. The taste and view are wonderful. We were all happy to be here.
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Date of stay: January 2022Trip type: Travelled with family
Room Tip: Moo Kra Ta dinner set is great.
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Bj3rn wrote a review 1 Jan
Dubai, United Arab Emirates14 contributions16 helpful votes
Very nice stay in Pattaya with my family. Kids club staff did so well and my 4yr old loved it. Food in quality and quantity is great. Executive Chef Morten and his team manage a very well balanced menu in both restaurants. The Ressort is very green and it didn’t feel crowded at all. Peak time at breakfast, though, can feel a bit busy. I would strongly recommend a stay here.
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Date of stay: December 2021Trip type: Travelled with family
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Thitinan P wrote a review Dec 2021
18 contributions2 helpful votes
31/12/2021 As I’m an Ambassador member, the Front Office Attendant don’t even know before. Normally the receptionist should prepare every document and at least learn some matter or any requirement from member’s reservation! The receptionist didn’t talk to it till I asked about my benefits myself! The room is not available to upgrade I understood, but you should educate your staff what the member should get when you can’t do it. It’s unprofessional to know from your guest! Come on! That’s the first thing. Next, it’s about the service at Elements where I took place to wait the room. Staff there served me the afternoon tea set, and leave it on my table around 10-15 mins. Then, come to take it back and said that oh it’s wrong table! At that time my mom and me waited for the snack for almost 30 mins! How you can do this thing to your customer. And then you come back, and said that I can get it back because there is none of snack today! I felt so bad that I should to stay here to celebrate my New Year trip with my mom. When I got my room, I’m ok that it the worst view you provided me even I’m an Ambassador, but there is insect inside! I recorded the video of it, you can ask me to show it anytime! My mom and me went to many InterContinental and here is the worst InterContinental in our life.
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Date of stay: December 2021Trip type: Travelled with family
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Response from IHG Service, Owner at InterContinental Pattaya Resort
Responded 1 week ago
Hi 590thitinanp, Thank you for taking the time to post a review of your stay with us. I was very concerned to read your comments regarding your check-in experience, customer service, comfort, and value. I understand your disappointment and I'm sorry. I will share your review with our team for improvements on our end. We appreciate you for staying with us and in line with this, I sent you a private message to address your concerns. Your loyalty as an IHG Rewards Platinum Ambassador means a lot to us. I still hope you would give us another chance in the future so this time we can show you a simple and smart travel. Orlando A. Case Manager IHGService
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Dome P wrote a review Dec 2021
Bellevue, Washington4 contributions2 helpful votes
tl;dr. We booked a club “panoramic” ocean room for 3 days, and ended up leaving on the 2nd day to the hotel next door due to a series of issues. —— 1. Upon check in, our luggage was nowhere to be found. After a couple hours, we had to call them - twice - for it to be delivered. We were told they were understaffed. Ok, understandable (but not what we would expect from an InterContinental hotel) 2. No one told us where things were. We had to figure things out by our own where to go to the breakfast restaurant, etc. (My understanding is that it’s the same understaffing issue.) 3. The room was supposed to be “panoramic”, yet the view was totally blocked by trees. This is not acceptable as we paid for an upgrade. (We were told that this was the only room left, and they offered to move us the next day… fine…) 4. Hot water is not working. The selling point of this room (apart from the panoramic scenery we were supposed to get) is its giant bathtub. How are we supposed to use it when there was only cold and colder water available? (Apparently, this seems to be an ongoing issue, as there was a review on their FB page two days ago of the same issue) 5. On the next day, we were trying to “make the best experience out of what we have left”, so we went to their beach. They even manage to ruin it by asking us to change beach beds because ‘other customers reserved them’. We were there for a while already, and there were no signs there. At this point, we gave up and decided to early check out. There were no questions asked on what went wrong, let alone any attempt to ‘fix the situation’. and when we asked for a partial refund (of the second night), they told us to reach out to the travel agency we booked the hotel with directly. We checked out anyway - at this point it’s worth risking throwing away $270 - and pay $150 extra for a room in another hotel, than to continue staying here. Our vacation was already ruined. We went to the hotel next door. The overall experience there is night-and-day better.
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Date of stay: December 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from IHG Service, Owner at InterContinental Pattaya Resort
Responded 2 weeks ago
Hi domep2015, Thank you for looping us into your concern about your customer service experience, room preference, unavailability of hot water. What you described certainly is not the kind of experience we want any of our guests to have. I am sorry to miss out on these areas that made you cut your stay short. I've communicated your sentiments with our management team for review and I've also sent you a private message to discuss this further. I hope to get another chance to host your next visit as we promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Service
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Nuttha wrote a review Dec 2021
7 contributions19 helpful votes
I went on Saturday due to the good reviews I've been told, but what I experience is totally opposite. There is other public hair in the bath tub, I just open the tab and let it flow with water, Very dirty. and I can't take a shower from 7:00 pm to 10:00 PM, water does not flow, and the color is ugly yellow&black. In the morning at 9 o'clock the water is back to normal but very cold, hot water don’t work. The mechanic goes in and out of my room all the time, From stage of anger to disappointment to becoming desperate till I gave up, I decided that I won’t get any shower and just go to sleep with it. breakfast is average. there aren’t really beach access here so you can't go into the sea. the package says that there is afternoon tea, what I get is one serve of mango sticky rice. in package said that kids again, KIDS with an S eat free, but they said that they will charge breakfast for my 7years old kid so I decided to leave her in the room. also package said that there are free activities at kids, it's the ones in the kids club which is free to everyone. and tell kids dine free when adult dine, not true, they said It’s not avaible. also we got a sea view room as a confirm upgrade, yeah there’s a sea, It’s very far away, you will have to focus beyond the garden view. overall It’s a new stay experience. You don't have to take a shower before going to bed. after a night I leave and went to Amari pattaya, thousand time better, won’t ever be back here in this disgusting place again
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Date of stay: December 2021Trip type: Travelled with family
3 Helpful votes
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Response from IHG Service, Owner at InterContinental Pattaya Resort
Responded 3 weeks ago
Hi Nutthass, Thank you for sharing your thoughts about your stay at our hotel. I hope your day is going well. Providing our guests with a delightful stay is all that we aim for, but I am sorry that this didn't fully happen as pictured. I understand you left dissatisfied because of the issues with the bathroom's cleanliness and lack of a hot shower. I also recognize your dismay with the kids eat free policy, the room view, and the lack of afternoon tea. I assure you that your feedback will not go unheard as the Management team has been made aware of your dissatisfaction. I also sent an email to discuss the matter. I hope you give us the chance to turn things around the next time you stay with us. Always, Glaiza G. Case Manager IHGService
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PRICE RANGE
$95 - $236 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton pattaya hotel pattaya, pattaya sheraton, sheraton pattaya resort
FORMERLY KNOWN AS
Sheraton Pattaya Resort
LOCATION
ThailandChonburi ProvincePattaya
NUMBER OF ROOMS
156
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Frequently Asked Questions about InterContinental Pattaya Resort
Which popular attractions are close to InterContinental Pattaya Resort?
Nearby attractions include Pattaya City Sign - Viewpoint (0.3 km), 2Sky Pattaya-Rocket Ball (0.6 km), and Khao Phra Tamnak (Khao Phra Bat) (0.7 km).
What are some of the property amenities at InterContinental Pattaya Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental Pattaya Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Pattaya Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at InterContinental Pattaya Resort?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to InterContinental Pattaya Resort?
Conveniently located restaurants include Maharani, Rossi -The Godfather's Favourite, and Caprice Restaurant & Bar.
Are there opportunities to exercise at InterContinental Pattaya Resort?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does InterContinental Pattaya Resort have an airport shuttle?
Yes, InterContinental Pattaya Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does InterContinental Pattaya Resort have airport transportation?
Yes, InterContinental Pattaya Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Pattaya Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Pattaya Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.