DUSIT THANI PATTAYA

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pauline g

United Kingdom

2813

Reviewed yesterday

Our perfect ‘Home from Home”

Just returned from another fabulous holiday at Dusit Thani Pattaya. Cannot thank all the staff enough for looking after us so well. Pool boys are superb and having fun with one, who I was helping with his English!! Pool waiter Wichean Wongya was such a happy jolly young man, always smiling. Also thankyou to Neoh Boon, Pramot, Apple and all the front desk staff. Our maid in 702 was tremendous. Looked after us very well, made sure we had everything we needed. We had a couple of problems which were sorted straight away. Looking forward to our next trip.

1 Thank pauline g

Chris R

London, United Kingdom

Miissing the Fizz

The Dusit Thani Pattaya has all the hallmarks of a grand hotel, it sits on the peninsular at the top of Pattaya bay with possibly the finest and most iconic views in Thailand. The public rooms are large and spacious there is even an internal garden, outside the terraces are to die for overlook the bay with fabulous swimming pools and hundreds loungers, there are tennis courts and a gym, the staff are polite and accommodating but something is missing, the hotel has no soul.

Returning from dinner on my first night @ 11:30 I expecting there to be a buzz about the place the crackle in the air you get with a large hotel, but there was nothing not a peep. One guest remained with a drink in his hand one out of nearly a thousand in the hotel. The only bar open was the lobby bar the pianist had already finished “I was too late”.

The next morning I tried the executive club for breakfast, but turning up at 10:01 and was told to go away, it was closed I’d have to use the restaurant downstairs. What is the point of being a guest in the executive club when you’re turfed out before the ordinary guests? Not only that but the breakfast on offer has half the choice of the main restaurant, even the coffee cups are half the size insuring you can’t linger. The club itself is an area by the lifts on the 8th floor which has been converted with the addition of a reception area, at the weekend guests are pushed to find a seat in the afternoon when canapes and drinks are offered. (Strict time limits apply)

You might have thought that fabulous terraces overlooking the bay would be places to entertain the guests in the evening but not here, the main terrace by the beach closes at 6pm. The upper terrace does have a restaurant but no entertainment is offered. One night a Thai brewery having a corporate event in a corner of the terrace did bring their own band for entertainment, so some of the other guests could watch from a distance, but then suddenly it all stopped as the restaurant has to close at 10pm. No wonder there so few people were eating.

Dusit are good at enquiring if everything is ok with your stay they sent an email but didn’t get back the smiley face they were anticipating, This resulted in some action, one of the dozen or so managers dressed in black phoned me up, she would like to come and see me, she would have to write a report for her management, what exactly was my problem. Luckily she explained that the terrace is meant to close at 6pm, that the executive breakfast has to end at 10am for the staff to turn it into a Chinese restaurant (with no customers I’ve seen), and that I’d missed the pianist who operated in strict 45 minute time slots (Mostly murdering western songs which he can’t quite pronounce the words of, those words he knows he can’t pronounce he will omit entirely)

In short what’s going on here is that the hotel is ticking all the boxes so that on paper it looks like a five star hotel but in reality it offers very little to the guests. It reminds me of a Blackpool boarding house in the 1950’s run for the convenience of the landlady and not the guests, strict timings are enforced by the multitude of black suited managers so everything will close according to the prescribed schedule, no fun to be had here! It could be so different, the facilities it has here must be the envy of every hotel in Pattaya but it doesn’t even try to utilise them and it’s the guests who suffer.

Thank Chris R

Meander23527191624

Bangkok, Thailand

Reviewed 4 days ago

Good location , Good service

Thai style , good service staff nice to help , parking have to double parking , location is opposite terminal21 easy to walk there and near lets relax , nice beach and swimming pool , i will come back again

Review collected in partnership with Dusit Worldwide Co. Ltd

1 Thank Meander23527191624

Dear Meander23527191624, Very glad to read that you enjoyed your stay with us and like our location, facilities, staff and services. Many thanks for posting this review and together with my entire staff, I look forward to your next visit, hopefully soon. Graciously yours, Neoh Kean Boon General Manager

GMNamkatYorlaPa

Asia

2713

Reviewed 5 days agovia mobile

Good service at the front desk

I stayed here for 1 night. All staff are helpful and friendly starting from security guards at the car park to reception counter. Tippawan and Khemanus at the reception counter very friendly and helpful both of them have a fully service mind.

The room which I got was very nice. Face to the sea and pool, made my stayed most happiness. I definitely come back to stay here again when I have plans to come to Pattaya.

3 Thank GMNamkatYorlaPa

Dear GMNamkatYorlaPa, Many thanks for taking time to post your review and recommendation, it is very much appreciated !. Nothing pleases us more than knowing our guests had enjoyable time while with us. I take note of your appreciation on our staff, facilities and services, and will convey your kind compliments to the team. I assure you that they will all be thrilled. It is certainly our pleasure to be of service to you and I thank you for selecting to stay with us. We looking forward to welcoming you back. Graciously yours, Neoh Kean Boon General Manager

alanalpine

southampton

1714

Reviewed 5 days ago

Culinary delights await you here,along with smiling friendliness for your duration

I am going to start this time,the 3rd time this year,on the food experience at the hotel ,the Executive Chef now Khun Pathma joined the establishment i think in late 2016 since then he has injected many new asspects of dining to the hotel ,many guests ,ourselves included choose to dine for the evening meal in house ,even after a night out the restuarants are still open ,he is a pashionate man about his food ,he is a busy man overseeing all the restuarants and galas ,some of which clash timewise ,yet he still has time for the guest to chat and converse,a great addition to the Dusit Thani Pattaya,
to many many regular guests this hotel is an oasis from our normal lives,at the gate you leave your stresses hopefully then carry on through the grand doors that have welcomed royalty,pop stars ,prime ministers,celebrities,sports masters,for many years then you enter and apart from a welcoming band beating drums well you get the same greetings,from people that many class as personal freinds because that is what happens over the years ,they become nearly family in a second home that fits like a glove to what we want and know ,its a special place to us ,many others i could write line and lines of regular guests here ,of the top of my head ,and staff and managers names,i dont think another hotel could touch that in what you get every way at this hotel,happiness and fun in a safe enviroment,there is a Khun card that is in your room that the hotel asks you to fill out for the person who has gone the extra mile,i needed ten cards and i took over an hour to do ,it probably was not enough ,to all the siuts,(management) reception staff ,i do have to mention here NuNun Tipawan or Noon as the lady was a star this year,a rising one ,the chefs and waiters and waitresses all,Ell our room lady ,there really are so many to thank ,untill our next time coming home thank you and stay smiling,Linda and alan

2 Thank alanalpine

Dear Linda & Alan, Many sincere thanks for your kind review and for returning to Dusit Thani Pattaya again and again. I am very happy to hear that our services still made such a positive impression and delivering to a great resort experience throughout your stay. The team we have are indeed wonderful and a true asset of our resort and they do take pride in taking care of all our guests to ensure they have a memorable experience. Thank you once again for choosing to stay with us and we look forward to welcome you back in December to celebrate the New Year. Graciously yours, Neoh Kean Boon General Manager

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