The best comes first. The lobby and the view over the see are really impressive. Then one has to accept the weak points. The hotel has aged and needs serious renovation. There was a horrible smell in the corridor to our room. The room itself was ok, but it was not clean. The breakfast both in the main restaurant and in the lounge was so disappointing that after the 2nd day we had the breakfast outside of the hotel. The pool areas are nice. The hotel is located about 10 min from the next mall.
-Check-in process very slowly, even we came to check-in around 4pm still got room around 4.15pm (Check-in time at 3) And this is our second time here, this things still remain the same -Receptionist didn’t give me details in room or even and time (I hear from other receptionist whom take care other give full details) -Pipe water problem bring a dirty water. hello this hotel in Middle city of Pattaya ,not resort in the island. -Good thing I see in this hotel (Pillow is very comfy / FB staff extremely friendly(Quite senior, didn’t know the name)
I find this hotel is suitable for resting and relaxing because how peaceful for you to enjoy. Facilities are great with swimming pool fitness room and eve spa. The design of its lobby is very fascinated for me but I'm not certain anyone will find this like I do. Lastly, the place is rights for every kinds of travelers, families, friends, businesses.
No welcome drink upon arrival. Staff were not friendly but helpful. We were grateful that we could check into the room before check in time. The room was nice and free mini bar provided. However, we requested afternoon tea to be served in room - the set was mediocre but the worst part was that tea cup came with the milk stained! Moreover, the picnic set in the evening was such a ripped off. It was 3,000++ baht for some small delights and a bottle of terrible house wine. The quality was bad. I wouldn't recommend it. The breakfast was good, there were several decent options. The concierge provided the best service, they were friendly and helpful. Overall, it was a comfortable but not enjoyable stay.
One of the worst possible experience ever. First of all, the service. The reception didn’t greet us well and let us waited for 30 minutes because of a system failure. The service person is named “Belle”. If you need to contact reception, avoid her as it may make you furious. No apologies was given at first until we asked for one. No manners at all for a Thai person. Also, they didn’t take our request for a queen/ king bed into setting up our room and let us waited for half an hour to really set up our room again. Terrible decision to stay here. Also, the parking are very very hard to find. Expect parking outdoor in the streets during busy period as there is only a few parking space. Secondly, i don’t think this is a 5 star hotel anymore. Look at the room mirror photo in room 1009, very dusty and dirty. The manager seemed to be unable to explain this and I wonder how much tourists had faced this problem. No explanation was given until now. What a 5 star hotel, right? Lastly, poor amenities. The worst thing is the wifi password itself. Internet cant really be connected in the room. You can see from the photo that my phone is only detecting a weak signal here. Overall, the hotel is just falling apart with worn off rooms, terrible service, and poor amenities. I much regret booking this one. Run away from this hotel. It just demotivates me from coming again. Although, nice view and photogenic rooms, it could turn you furious with the thing they offered.…
The best service and scene in Pattaya. Nice kindness for the all staffs especially in Dara Suite Club. However, the director should hear the important thing to concern is the health of staffs in Suite Club, which preserves the culture that need to kneel to talk guest in first impression. It is needed to change the culture in this time. Thank you for your superb service.
Nice beach good place for relaxation especially for couples and beach party. Hotel room panoramic view and sea view. For those who like the beach and privacy, this should be the resort you're looking for. U won't regret and value for mon. All best.
We stayed at the resort from 23rd June to 26th June 2022 had one of the worst experiences ..we were staying at the highest category room in the hotel ..the service & staff absolutely non friendly & for everything u ask the answer is always no even for an extra shower gel ..never seen such petty behaviour in any hotel & we we’re staying at the pent house wonder what’s their behaviour with the regular room guests
Fantastic location with great views. Customer service 10/10. Really helpful staff. Check in was seamless. I had a room with a private pool over looking the ocean. Highly recommend this hotel. Great club lounge with awesome views. Deff 5 star!
The hotel is located near Terminal21 shopping mall. I booked the room with dara deluxe type. All staff were pretty good and helpful. During I stayed, there were crowded because holiday and government campaigns.
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