LK The Empress
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About
See why so many travellers make LK The Empress their hotel of choice when visiting Pattaya. Providing an ideal mix of value, comfort and convenience, it offers a romantic setting with an array of amenities designed for travellers like you.
Nearby landmarks such as Beach road (0.1 mi) and Boyztown (0.4 mi) make Lk The Empress Hotel a great place to stay when visiting Pattaya.
Rooms at Lk The Empress Hotel offer a flat screen TV, air conditioning, and a refrigerator providing exceptional comfort and convenience, and guests can go online with free wifi.
Room service and a concierge are some of the conveniences offered at this hotel. A pool and free breakfast will also help to make your stay even more special. If you are driving to Lk The Empress Hotel, free parking is available.
If you like Italian restaurants, Lk The Empress Hotel is conveniently located near Hops Brew House, Cafe des Amis Fine Dining, and Trattoria Pizzeria Toscana.
Looking to explore? Then look no further than Walking Street Pattaya (0.6 mi), which is a popular Pattaya attraction – and it is conveniently located within walking distance of the hotel.
At LK The Empress, your comfort and satisfaction come first, and they look forward to welcoming you to Pattaya.
Location
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We booked this hotel before 1 month in makemytrip.com and paid full amount and mention in the comments section to the hotel that We need nearby rooms , We sent email to the hotel management and asking the same , they sent the reply that we try . We again sent email asking for the same floor . There is no reply from the management .
We reached the hotel on June 08 , 2019 and hotel staff told that there is no near by rooms and two rooms were on Floor 8 th and one room on Floor 7th . We told them that we already informed , booked before 1 month and paid . Please note it down , we already paid the whole amount . the cancellation option was closed before 1 week . Do not understand what is the problem in giving the rooms in same floor ? I really surprised .
Another surprise is following , when we told them that we booked before 1 month and paid , hotel staff started shouting . It is like LK Empress given
us money for staying and shouting to us ? First teach your staff "Who is customer ?" , "How to handle the customer ? " .
We accepted and move to room , no one come with us to bring the luggage , come to the room and guide what is there and explain about the room facilities .
This is the first hotel in my life I have seen this kind of behavior . Did you give us room for free ?
The experience of the check out is different , we can no talk , they started shouting . I am very afraid about their staff .
Service is zero and the hotel staff rude , do not know who is customer . feel like they are king to you , given rooms for free , So listen carefully whatever they are telling and do not speak.
Now come to good points .
Hotel location is good , room is spacious , room is clean , bathroom is clean . We felt really good in staying in the room .
Another surprise , next day they cleaned the room and serviced the room with new towels etc . I am very surprised .
Please please please do not shout to your customers , treat us as customers .
I want to stay in your hotel next time , but afraid .
i had booked a Beach view room!!!!!
I had Agoda documentation but nothing was done to resolve the situation.
Do not use Agoda for your booking as you may be scamed as well.
The rooms were nicely decorated, with lovely bathrooms, however there was hair on the floor and bugs everywhere. The balcony was tiny and the view was horrible, especially when we were staying there for six nights. Despite spraying mosquito repellents on myself and all around the room, my family and l wear bit. Myself having the worst bites all over my body. We were disturbed by the loud construction work every morning going on opposite the hotel and by noisy neighbours. Screaming children, slamming doors constantly. When asked to be moved, reception staff offered us a worse room which was closer to the construction work at the back of the hotel, which they knew we would not accept. They kept telling us that the hotel was fully booked unless we wanted to pay for an upgrade, however when l agreed to paying for an upgrade they still wouldn’t give us it. LK Empress has a depressing, seedy and unwelcoming ambiance. The unfriendly staff made our stay unbearable, we couldn’t wait to leave. Breakfast was ok, the egg station being the best thing in the hotel and Tukky l think her name is, was the most pleasant member of staff in the hotel. Restaurant staff were okay. A young man at the concierge desk was the only helpful member of staff in the LK. He spoke and understood English well. Only seen him there once. The LK Empress is opposite the beach on ‘ Beach rd’ in south Pattaya which may aswell be a red light district. I would not recommend this hotel for families, it’s more suited for men only. I wish we had stayed up the road in north Pattaya where it may have been more family friendly. Tiger park was a good experience as was the Sanctuary of truth. 2 must sees in Pattaya. Taxi drivers in Pattaya will refuse to use their meter soo be prepared to get a few quotes when using them. Tuk tuks are more reasonable, however ask a few for prices before going with the first one, if you want to save a few hundred baht per trip.
The highlight was the free breakfast I got with the room. It was very good.
I would try to get a room with better internet, if you can!
it seems the hotel are two building interconnected with each other. the owners should put signages to help guests with directions to room locations and signs pointing to where the elevators are.
the sauna and pool is good. the gym is good sized, but no airconditioning! it was hot in the gym.
It was extremely impressive, that's why I decided to visit here again even I met fully booked once.
However this second time visit is a bit disappointed.
Up on check in, everything seems to be find, I was happy that I didn't hear any surpise again(fully book), I get my key card and move to room (even though there is no one from hotel come to carry my bags), I was still feel good with the hotel. However when I stand in front of my room, I found that the door was opening and full of staff in my room and clean up the room. I understand Thai languages:" some of the staffs even said that oh, the guest is coming, how come!" ok, come on, I should said that how come front desk allow me to come to the room while house keeping still doing the things.
Then we move down and speak with front desk as my room is not ready! Front desk immediately called up the housekeeper and ask what happen, again (they thought I don't understand Thai), the conversation was like the housekeeper is repairing the door and stuff inside the room but without report to Front desk . Then Front desk hang up, said to me " they are prepare your Extra bed, Sir",ok, you thought I am fool and still trying to cover housekeepers and said something different to me. I ask how long you will take? FD said 10 mins, BTW by that time it already 4 PM (2 hours after standard check in time 2 PM) which means everything should already be ready to use even previous guest late check out!
Move on, we waited and finally get into the room, We were surpised again that all room amentites comes for double occupancy while I booked for 3 adults. FD is well notice about this as they give me 3 adults' voucher for breakfast. But again housekeeper seems like totally missed up! I then call for room service, room service push me to house keeper, called house keeper, never pick up my calls, I then have to call to front desk again. Front desk apologied and asked housekeeper immediately send stuff to my room!
We didn't go for hotel managers coz we thought ok this is only for 1 night stay, we can take it.
Overall, the room is still good (but definetely needs to have big repair as I found many places are broken). Bathroom is good, but hot water system may has problem as the Hot water was not supported stablely , some times it will gone and only cold water in.
Breakfast is cool. Location of course is best for this hotel.
Overall, valueable hotel and could to stay! But I am now questioning myself, will I book here again for coming songkran festival????
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