Well this was my second stay at Hilton Pattaya and it was just as great as the first time. One of the best Hilton properties I've stayed at and I've stayed at a few around this beautiful world. The views are absolutely amazing, the executive lounge was probably the best one I've visited with good food and great drinks. Room service was really flexible and I want to really thank them as I was usually leaving my room late afternoon, but they made sure it was neat and tidy each time. The staff was so friendly and made me feel welcomed from check in to check out. The location is centrally located so I was able to pretty much get to any place within a few minutes. Also helps it's right next to Central Festival mall so any shopping needs that I had, i literally was able to be inside the mall in less than 30 seconds. That was also great! They have an awesome pool as well. The view is one of the best in the city. The only thing i'm kicking myself about is not checking out the Horizon rooftop bar, however, my next visit, I will definitely be checking it out! I will always have a stay in Hilton when I am in town as it is just too good to pass up.…
Terrible service. Waited 25 minutes to get a drink. They charge top money but the customer service is appalling. What a dreadful experience. Asked and asked for the drinks and got nothing. In the end i had to pay and leave without receiving my second drink . Never come again
Hello Thank you for having our family back again since covid. On arrival our room wasn’t ready but staff offered us another room as we have children. This was a really nice offer and kind to think of us. We didn’t take it personally s wasn’t fair for the cleaners to clean again for next guest.🙏🙏 The staff always look after my family no if or buts.. Great to see old staff that know our family, We have been coming to this hotel 10 years. Our experience at hozion dinner which we booked 6 months prior to arrival was totally amazing. The staff are seriously very kind and caring. Was lucky to have meet the food beverage manager, chatted 45 as from same country. Still a few issues smoking at pool, and breakfast at next 2. For a family of 5 we could get a table in the mornings and were forced to eat at lounge. This was a bit disappointing. I did flag this with staff. One or two people sitting on bigger tables. It allows larger groups to sit But over all staff still tried to help.🙏 Thanks again having family and ur kind attention as always. Look forward to see u soon Thankyou again to all the staff here that look after my family, as always. All the staff here are friendly and always smile, even the cleaning staff. Great location We had a few hiccups but the general manager took the time to meet our family and address the situation. Highly recommend this hotel as always Maybe not the best time to travel as there is no sun in the pool area for most part of the day. See u soon again And Thankyou for having us😀…
The location of the hotel in the centre of town, directly connected to the Central Festival shopping centre and only a few steps to the beach, is unique. I especially liked the very friendly staff in all areas. A special highlight is the Horizon Bar on the 34th floor, and happy ouer between 5pm and 7pm. The pool - better described as a bathing area - is fantastic. The water is pleasantly fresh. I am completely satisfied, even thrilled with the Hilton Pattaya. But all this has its price...
My go to hotel and you won't go wrong with this beautiful hotel which is the best in Pattaya not one of. The ocean view is spectacular and the room is sparkling clean. Solid breakfast and good lounge offerings. Excellent elite recognition.
It is located next to beach and shopping centre. It is very suitable for relaxing or family vacation. The most important that they really tried their best to serve customer. Throughout 5 days staying, i cannot get any upgrade of room initially as a diamond member. They immediately take action by upgrading me to better room for last 2 days and offered 1 hours complimentary spa treatment. They did message me through hilton app for attempting to improve my staying experience for my last few days. Thump up for Ooychai ! ( know him from hilton app). I feel warm and thankful for everything he done to ensure a great customer experience especially he personally walked out and said goodbye to me when i checked out in the early morning. I will surely go back to Hilton Pattaya again. Thanks for everything.…
Everything here is a five star experience. Staff, accommodations and food all met or exceeded expectations. If you are considering this property I highly recommend. They left nothing to be desired. a+++
While Pattaya is not a city I would visit for leisure, i had to attend a conference there and the best option for many reasons was this hotel. Pros: 1. Excellent staff 2. Beautiful facilities 3. Nice rooms Cons: 1. Lack of vegetarian dining options at the executive lounge 2. Limited menu options at events and restaurants( everything has pork) The concierge staff, front desk, event staff were really good and professional. The staff at the executive lounge were somewhat rigid and helpful, which was a bit shocking. The hotel is directly across from the beach and connected to a great shopping mall. The hotel is a good option for events and for a stay. This hotel would be perfect if it were located in a more pleasant town like Bangkok or Hua Hin.
One of the best hotel experiences we’ve ever had. The room was tremendous and the staff were extremely helpful and friendly. We will surely stay at the Hilton Pattaya next time we’re there. Highly recommended.
Checking In Upon checking in at Level 16, we were told to wait at the club lounge for the room to be set up. We were then told the room was ready but when we went into the there was a housekeeping inside the room still setting up the room. The room was obviously wasn't ready. When I complained to the front office, the only thing that one of the girls at the counter said, "Are you OK now, sir?" Clearly she wasn't trained well. Checking Out Upon checking out, we told the bellboy to send the luggage to Level 2 as that was where we parked our car at. We were told by the staff at the reception to wait for the bellboy to accompany us to our luggage. After waiting for a while no one came. We went to Level 2 but the luggage wasn't there. Then we discovered that the luggage was sent to Level 1. We again asked for the luggage to Level 2. But it took awhile for the luggage to be sent to the right place. We had to run back and forth from Level 1, Level 2 & Level 1 6 for a few times looking for our luggage. Very por service, Pattaya Hilton. We are very disappointed with you! Overall I must say the sea view from the room was amazing, but the only good thing I could say about the overall experience at Pattaya Hilton…
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