Senior reception staff needs training to be more helpful and courteous to guests. Trainee staff is much better than the seniors. At least they listen and try to offer solutions. Senior staff just keep saying No to everything and not offer any help at all.
New building, nice facility, good stuff, fair price. Almost A+ hotel. Location is a bit far to walk to get WS, but it takes within 10min to get there by taxi. I highly recommend this hotel to travelers. If your hotel had TukTuk service bring us to even short distance, it would be perfect.
Stayed here for 2 weeks in January. Very nice room & very friendly helpful staff. Two very nice pools with nice music playing by 2 musicians . Great location only 2 minute walk to Treetown . Would definitely stay here again.
Very good location. In the center near to Soi Buakhao. The rooms are good, very fear for price. The breakfast buffet is looking good in pictures. The stuff are very kindly. I recommend this hotel for sure
I stayed at the Hotel Amber for 2 days. The hotel itself is beautiful and modern. The price is unbeatable. The pool is good, although there are not so many beds. The service is very nice and happy to help with problems. About the rooms... well it always depends on what you expect for the price. In itself, these are perfectly fine for a short stay. The shower is okay, but the shower head needs to be cleaned. There is a slight buildup of mold. I cleaned it myself. When moving into the room, the toilet paper was forgotten. The room is relatively noisy and the air conditioning is loud. Sleep without air conditioning is possible, but it is then quickly very very warm. These are a few small disadvantages. Otherwise, as I said, everything is fine for the price. The breakfast is also good. The service is very nice and the location is also okay.…
It’s clean, room are functional, breakfast Buffet very standard far. Staff friendly. Room cleaning always late so it you go out for lunch and come back at 3pm your room might not be clean even if you told the staff you left 100 in the bed for them. Pool is almost all shaded so forget the suntan.
Arrogance and Rudeness is what you will find to this hotel, un-common in Thailand. They have not idea what is a international Breakfast, if you are not Japanese, you will not eat anything. Hotel facilities are really basics as well they clean room in the late afternoon when you will be for you back to the hotel. I do not recomend this hotel to any international traveler.
The check-in process was complicated because the staff wanted to verify the credit card that I booked with Agoda but I forgot to bring my credit card, the staff said that they would refund the money to my card , process take refund within 45 days and let me pay cash. I think that your method is very outdated and not comfortable for customers. The hotel may find other more convenient ways, such as signing to confirm that I will not reject payment on papers or etc… I do not recommend peoples to stay in this hotel.👎👎
We stay for 5 days ...lovely stuff very very friendly and smiling excellent rooms new and clean..lovely relaxing atmosphere and pool..only thing that left us down it was the breakfast choices ..for European people and taste was none..few pastries choices omelette and the rest thai food..but that only for us let us down that's why I am giving excellent 👌
The hotel is located on a quiet side street off Soi Buakhao, As for the property itself, I was very pleased with the clean room nice cold mini fridge in the room, etc. The room was similar to a Fairfield Inn Marriott in the USA. The pool area was great I ordered a few drinks out there. The staff was fantastic- I was ill one night and they assisted well to bring me extra towels, etc! Overall a great value for the $.