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Shangri-La Hotel, Chiang Mai

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Shangri-La Hotel, Chiang Mai
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1,905 Reviews from our TripAdvisor Community

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Showing 1,528: English reviews
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Kuala Lumpur, Malaysia
Reviewed yesterday NEWvia mobile

Lovely hotel with very friendly staff. Very helpful in arranging a tour to see elephants and visiting different hill Tribes. Nice snd quiet pool area. Great location with only a short tuk tuk ride away to the old city and night markets. Will defently recommend this hotel to others visiting Chiang Mai

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Helpful?
Thank kawafa
Reviewed 4 days ago NEWvia mobile

First time in Chiang Mai! I love it... the hotel is located in the same street where the Night market is. Even tho isn't in the Old city center you are one Tuk Tuk ride away from all the temples... Service very good and the pool is very nice!

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Helpful?
Thank Chepanitos2
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Chepanitos2, Thank you very much for choosing Shangri-La Hotel, Chiang Mai and for sharing your wonderful feedback. Your words of appreciation for our unique tropical pool set amidst lush exotic gardens, along with our central location within walking distance to the night market and the city’s main tourist attractions, makes it extremely convenient to our guests to explore the...

Winchester, United Kingdom
Reviewed 5 days ago NEWvia mobile

This hotel is lovely. If you are visiting Chaing Nai you have to stay here! The food is amazing, pool is great and the hotel is walking distance to night markets. I would recommend this to anyone wanting a bit of luxury in Chaing Mai.

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Helpful?
Thank florencesimpson123
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear florencesimpson123, Thank you very much for choosing Shangri-La Hotel, Chiang Mai and for sharing your wonderful feedback. We are thrilled to read your review and we really appreciate that you are recommending our beautiful urban resort to all readers, who will definitely find it helpful in planning their future stays in Chiang Mai. Your words of appreciation for our...

Beijing, China
Reviewed 1 week ago

Shangri-La Hotel has always been our first choice of our family trips and never has been disappointed. That's why we chose Shangri-La Hotel Chiang Mai. As always, the service from Shangri-La made our family trip nice, comfortable and memorable.

Review collected in partnership with shangri-la.com
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Helpful?
Thank wanghui7418
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear wanghui7418, We are thrilled to read that we are the first choice for you and your family and that you had an enjoyable stay with us. It was such a pleasure to read that you found our heart-warming hospitality very welcoming. This is exactly what we strive to accomplish. Rest assured that your warm review has been relayed to...

Kuala Lumpur
Reviewed 1 week ago

Took the club floor upgrade..totally worth it. Excellent service by the staff, room always in tip top condition & restocked. Food was plenty and delicious... Had a really good time. Thank you Shangri-La Chiang Mai. Will stay there again..for sure!!

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Helpful?
Thank KmlMf
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear KmlMf, Thank you for taking the time to share your feedback following your recent stay at Shangri-La Hotel, Chiang Mai. It is great to learn that you thoroughly enjoyed our Horizon Club Floor, and I am glad that our exclusive service delivered but our dedicated and committed team, made your stay memorable. KmlMf, we are thrilled to hear that...

Leatherhead, United Kingdom
Reviewed 1 week ago via mobile

We were recommended this hotel by our travel agent and we were not disappointed. Very well kept and run, lovely breakfasts too, a very, very full selection. The room was bright, clean and spacious, great ensuite, a fridge and safe, all included. We didn't eat here other than breakfast but the food sounded good when we spoke to other guests....

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Helpful?
Thank james c
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear james c, Thank you so much for staying at Shangri-La Hotel, Chiang Mai and for sharing your wonderful feedback. I am extremely delighted to read that you were recommended by your travel agent to visit our beautiful urban resort and even more that you fully enjoyed you stay with us. We hope to see you back again in the...

Chiang Mai, Thailand
Reviewed 1 week ago

What beautiful staff and friendly. One of the great Hotels in Chiangmai. I spent a week and it passed so quick. Walking distance to the night market and much more. The rooms are spacious and the bed is comfortable.

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Helpful?
Thank Palistingirl
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Palistingirl, Thank you so much for staying at Shangri-La Hotel, Chiang Mai and for sharing your wonderful feedback. I am glad to learn that you found your room comfortable, clean and spacious, and that you were particularly impressed by our heart-warming hospitality and services. Also, our central location, within walking distance to the night market, the local restaurants and...

London
Reviewed 1 week ago via mobile

Shangri la hotels never disappoint. This didn't either. The hotel is excellent in some respects and very good, if not top end in others. Package including a Premier Suite, Club access and return airport transfers with breakfast at Kad Cafè or the lounge and even a massage was perfect. Pricey for Chiang Mai but with a beautiful and large suite...

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Helpful?
Thank iTravel-A2Z
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear iTravel-A2Z, Thank you for taking the time to share your feedback following your recent stay at Shangri-La Hotel, Chiang Mai. I am more than delighted to read about your appreciation for our unique tropical pool set amidst lush exotic gardens, along with the exclusive service offered at the Club Lounge with our dedicated team. It is great to learn...

Madrid, Spain
Reviewed 1 week ago

I attended 2 days of a conference, only spent one night, so did not enjoy the full facilities. The room was spacious enough and with plenty of extras you would expect at this level of hotel (robe, slippers etc. etc.). The buffet breakfast was tremendous, lunch by comparison was a bit disappointing, although still good. Huge functions rooms with excellent...

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Helpful?
Thank bladkin
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear bladkin, Thank you for taking the time to share your feedback following your recent stay at Shangri-La Hotel, Chiang Mai. I am glad to learn that you found your room comfortable and spacious, and that you enjoyed the amenities placed in your room. We hope to see you soon back again to our beautiful urban resort for some leisure...

Hong Kong
Reviewed 1 week ago

I found the hotel to be a bit dated, especially the rooms. The service was a bit slow and there was a clear language barrier if you needed anything out of the ordinary. I also found the breakfast quality to be average. I think this would be a suitable hotel for large conferences but not so much for family or...

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Helpful?
Thank SLH6666
Gabriele L, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear SLH6666, Thank you for your review following your recent stay at Shangri-La Hotel, Chiang Mai. We are disappointed to learn that we have not been able to meet your expectations, and that the level of service you experienced was not up to standard. Please kindly accept my sincerest apologies for these shortfalls and rest assured that we will address...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located on Chang Klan Road, the Shangri-La Hotel, Chiang Mai is within easy walking distance of the city's famous Night Bazaar. Situated in a lush garden setting, the hotel is just a 10 minute drive from Chiang Mai International Airport. It also enjoys close proximity to fascinating museums, cultural centers, and Chiang Mai's numerous temples, shops and boutiques. ... more   less 

Additional Information about Shangri-La Hotel, Chiang Mai

Address: 89/8 Chang Klan Road, Chiang Mai 50100, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Price Range: ₹ 10,039 - ₹ 18,449 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Chiang Mai 5*
Number of rooms: 281
Reservation Options:
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Also Known As:
Shangri La Chiang Mai
Chiang Mai Shangri La
Hotel Style:
#4 Business Hotel in Chiang Mai
#10 Spa Hotel in Chiang Mai
#11 Family Hotel in Chiang Mai
#13 Luxury Hotel in Chiang Mai
#13 Romantic Hotel in Chiang Mai
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Chiang Mai staff and other travellers.
27 questions
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Questions? Get answers from Shangri-La Hotel, Chiang Mai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take the club floor upgrade”
 of 5 bubbles KmlMf, 19 Mar 2017 | Read review
“Ask for the mountain view”
 of 5 bubbles Palistingirl, 19 Mar 2017 | Read review
“I would definitely upgrade to the horizon floor”
 of 5 bubbles Trina154, 9 Mar 2017 | Read review
“go for the club level”
 of 5 bubbles JenSlw, 22 Feb 2017 | Read review
“Worth booking the Horizon Club Floors....”
 of 5 bubbles robertalansmith, 20 Feb 2017 | Read review
5 of 5