The GM named 'Mod' was so rude? How can they hire such a rude person to be GM? She should have watched her words. The other staffs were fine. From my experience staying at 4-5 stars hotel, this hotel is still far from a 4 star-hotel. I'm positive the hotel claimed itself as 4-star hotel, not by accredited. The room was too small. At the time I booked, they told me a room is 25 sqm, but I got the room that is less than 20 sqm when checked in. A staff told me I need to upgrade if I want a larger room. Be minded the 5 stars reviews of this hotel though. Most of profiles only have a review for this hotel.
Good service from front office staff & bell boy. Hotel provide free shuttle to sky train station nearby. Pool is amazing view. Room is comfortable stay. Room rate is not expensive and not far from Central World and Platinum shopping mall
The beds are standard and are likely made for the average person, especially someone western sized (178 cm). We are an athletic couple and fit comfortably in their bed, also breakfast is a delicious rice soup and sausages, full resemblance to the advertised pictures, and utensils and tables are clean. Staff care is extremely helpful and goes above and beyond to communicate in english, especially “hello”. We reserved a room for our honeymoon and specified this in the reservation along with a large bed preference. We received everything we asked for. After we asked to switch the room we were moved immediately. After going to the front desk at 13:10 we were told that we have access to various amenities. Everyone was extremely polite and kept saying “Mr. or Mrs.”. Needless to say if you’re a foreigner, used to western quality and standards, stay here.…
The beds are non-standard and are likely made for malnourished tiny people, not somebody western sized (1.8m). We are an athletic couple and could barely fit in their bed, also breakfast is some kind of watery rice soup and sausages, no resemblance to the advertised pictures, and utensils and tables have food scraps from previous meals. Staff doesn’t care to help, is rude and doesn’t speak any english what so ever, not even “hello”. We reserved a room for our honeymoon and specified this in the reservation along with a large bed preference. We received a small bed, with windows facing a loud construction site, 2 meters from the window. After we asked to switch the room we were told to wait for the next morning. In the morning we were told to wait until 13:00 for when the manager will arrive. After going to the front desk at 13:10 we were told that we waited in vain and the manager is at home, and if we want to switch, to pay double what we already paid. Everyone was rude and kept saying “farang, farang”. Needless to say if you’re a foreigner, used to western quality and standards, don’t stay here. …
We stayed 3D2N @ Vince Hotel in Feb 2020. This hotel was new and room was nice (we had a triple room), room size was good. The breakfast was up till 11am which gave us ample time to eat. Selection was not bad too. There were many photo spots in the hotel. Nice decor. The hotel also had a corner where you could try on the traditional Thai costume for free ... costume and all accessories included. The staff at this station were really nice and even refused to accept our tips. The only issue we had was the location of the hotel. As we were all female group, it was inconvenient at night (there’s a stretch to walk back to hotel which was quite quiet and dark). But luckily they had a buggy transport service. But the transport service is only to certain point ... eg : Soi 15 ... so there’s still a stretch which we need to walk. There’s no massage parlour within the hotel. But the buggy was able to drive us to the cluster of massage houses near Soi 15. Overall ... nice hotel ... nice service ... if only the location is better 🤗…
We stayed Feb 2020, on a deluxe room, 3 adults 2 kids. Location: Siam and near Prathunam Its location is a little bit far from the main road, but they have a golf cart to bring you near the main road, 24/7. It is not crowded and chaotic. A very good location its near Big C ( a supermarket that opens til 2am), Siam Paragon (a high end shopping mall where the luxurious brands are house) and the MBK. Its near Chatuchak market too as it took us a little 30mins going home. Staff/s: Attentive and provide your needs. Very good staff/s. Food: Breakfast is included in our room, and they served very good food. As everyone’s observation, the room is too cold though! Over all they deserves two thumbs up in the kitchen. There is a transportation being offered by one of the travel tours inside the hotel and we grabbed the opportunity from the floating market, pattaya and to airport, a good provider of transportation too. It lessens the hassle of haggling with the taxis and tuktuk. I highly recommend this travel tour agency. The rooms, are nice and big enough for us. Overall, its a good place to stay on. …
We did reservation through booking.com, first time the hotel cancelled it because couldn’t process credit card. Second time they approved it and charged. After all we found that hotel charged the amount twice, but at booking.com it shows that reservation was cancelled for free. The hotel did double charge and refuse to refund money. Moreover, tried to charge third time on check-in, as they couldn’t find records of reservation. Hotel do scam with credit cards, stay away from it. Regarding living conditions there are much better hotels around for the same price.
This is the most valuable hotel in we have stayed in Thailand. we had after stayed in Thailand couple months. The only complaint we had is that the internet was pretty slow and we had to re-login often. The service was good and the staff was very helpful. The room was nice and clean, comfortable, and not too loud even though it is in the middle of down town. Breakfast was better than other hotels we have stayed, and the public areas are comfortable. You can tell the hotel put their heart into the business. It’s not super big but the design is thoughtful and considerate. I like the little details such as they give you 2 different colors of toothbrushes in the room. And offer big bottle of shampoo, lotion so there is less waste and better for the environment. Close to business center, but quiet. Very relax stay here. …
Firstly, I would be wary of all the 5 star reviews below as most of the contributors have only reviewed this hotel and nothing else, which seems fishy to me. Saying that, this hotel is pleasant, great decor, free unlimited popcorn (although the cups could be bigger), the breakfast spread is amazing compared to what you get at other hotels, a 7/11 vending machine for anything you might have missed getting from the shop. The rooftop pool was a lovely place to chill after a day of shopping at the nearby Platinum Fashion Mall and the complimentary tuk tuk service is great. The rooms are really nice too, great bed and comfy pillows. Although if they don’t spend money on keeping the rooms, I can see the rooms not looking as nice in the photos in a couple of years. HOWEVER, if you value sleep then I wouldn’t necessarily recommend staying here. The walls are paper thin, I could hear the couple next to me having a conversation, the child across the hallway screaming AND they have music playing near the lifts 24/7 so if you’re in the room next to the lift, good luck? Also, because it was a national holiday and there’s some sort of car garage next to the hotel, they were doing karaoke which was blaring into my room. All I’m saying is BRING EARPLUGS! …
Its wonderful to stay here. Room and breakfast are all good. Thai cloth experience is so good, too. Kik and Ploy helped us to take so many nice pictures. Let's us have so many sweet memories in Vince hotel.
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