89 Soi Wat Suan Plu, New Road Bangrak, Bangkok 10500 Thailand
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#101 of 1,544 hotels in Bangkok
Location
Cleanliness
Service
Value
Travellers' Choice
Nestled along with the largest riverfront setting resides, Shangri-La Bangkok – an enchanting riverside retreat in the heart of Bangkok. Here you will be hosted with Shangri-La's "Heart-warming" hospitality, entertained by our distinctive dining experiences and immersed with ease into the real and authentic Bangkok surrounds. With direct access to Saphan Taksin BTS Skytrain, central pier, and just minutes away from world-class shopping malls and tourist attractions, the hotel is the perfect gateway to explore and discover this vibrant City of Angels.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Badminton
Aerobics
Kids stay free
Valet parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Saltwater pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Evening entertainment
Table tennis
Tennis court offsite
Babysitting
Indoor play area for children
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, Chinese, Japanese, Malay and 1 more
Location
100Great for walkers
Grade: 100 out of 100
140Restaurantswithin 0.5 km
29Attractionswithin 0.5 km
Contact
89 Soi Wat Suan Plu, New Road Bangrak, Bangkok 10500 Thailand
Name/address in local language
Getting there
Saphan TaksinBTS Skytrain3 min
SurasakBTS Skytrain11 min
12418Reviews174Q+A100Room tips
Reviews
Traveller rating
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I’ve chosen this hotel (after having done a thorough research) for its location and facilities on offer. The place although a bit dated ( the hotel was opened in the 80ties) is functional and comfortable. My room was well equipped and of a generous size with a nice view of the river from its small balcony. Good breakfast buffet and nice pool, which I enjoyed using on a daily basis. I would rate the hotel even higher if it was not for the somewhat lost and confused staff. Upon check in I’ve requested to book me for an afternoon tea which they did, however on the following day received an email from the hotel, which said they were fully booked and could not offer me a table. Went to the reception to clarify this, being a bit confused and once again, a different staff member confirmed that the booking was made and I would get a confirmation by email. The email was never sent, at least I never got one, so in the end decided to skip the afternoon tea and went for a cocktail to the lobby, which was quite mediocre. The most amusing and annoying situation was again at the reception , when I tried to exchange some GBP currency, handing in several new and clean notes, when the lady who assisted me found that one of them was apparently slightly faulty or dirty and refused to accept it. I went to the nearby shopping centre on the same day where the same 20 GBP note was exchanged for Thai bahts without any problems. It only seems to me that certain staff members at the hotel have a habit of making problems rather then trying to help paying guests. I also witnessed some rather unpleasant situation at the reception, concerning other guest, which only proofed my point. Overall my 3 days at the hotel were enjoyable but I would think seriously before choosing to stay there again, specially when one considers the strong competition they have from other 5 star hotels in Bangkok.…
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
Our family of 4 recently stayed at the Shangri-La Riverside in Bangkok. We booked two interconnecting rooms. We were very happy with our stay at the Shangri-La, the catering staff took exceptional care of our family's needs with multiple allergies, and because of this reason we were able to really relax and enjoy what Bangkok and the hotel had to offer. Special mention to Monravee, Nate, Doi, Don, SamSok and KittyPat. Many many thanks for your time and care in looking after the two teenagers with peanut and multiple other allergies. We would definitely chose the Shangri-La as our hotel of choice for our next trip. The rooms were clean and the beds comfortable. We had river views from both rooms. We enjoyed the international breakfast food buffet each day and the location is great, we enjoyed relaxing by the main pool and watching the world go by on the river. All the staff were friendly and the hotel was always cleaned. There were a few events during our stay and we were provided with advance notice of cafe and pool closures. My only comment for improvement is the check in process and pre-authorization. We were incorrectly charged multiple times - these charges were reversed and fixed when I raised with the front desk staff. Thank you.…
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Date of stay: January 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Communications SLBK, Other at Shangri-La Bangkok
Responded 16 Jan 2023
Dear Dibfamily4, Thank you for choosing Shangri-La Bangkok as your preferred hotel. We appreciate your taking the time to write this beautiful review. We are delighted to read that you enjoyed all aspects of your stay with us, especially the hotel's location, the guestroom, and the view. It is also greatly appreciated to hear that you found our colleagues helpful and attentive during your stay. Please rest assured that your comments have already been shared with our hotel’s management team and we are committed to finding the very best way to further improve and enhance our guest experience. We wish to have another opportunity to welcome you back soon when travelling back to Thailand. Yours sincerely, Virinya Maytheepattanachat Director of Communications
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Got a daypass for here on the last day of our holiday as we stayed in the Chiang Mai branch earlier in the month Outstanding. 800THB per person. Gym. Sauna. Pool. You basically get access to everything just don’t get a room at end of day. 5 star experience for us on a backpacking trip for a day just to feel relaxed and soak up some sun Pool is fantastic. Loads and loads of beds and the staff can’t do enough to help you. Banging 🤙🏻🤙🏻🤙🏻
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
AWFUL Run Down Rooms, Stay Somewhere else. Filthy worn carpets, smell in the room. Pool Bar area is grotty with worn floor boards that they need to place caution signs around so someone doesnt fall. No way is this a 5 star hotel, rooms are run down, dated and unhygienic. Stay somewhere else.
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Date of stay: March 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Dont stay here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Communications SLBK, Owner at Shangri-La Bangkok
Responded yesterday
Dear 115minniew, We regret to learn that you did not enjoy your stay with us. This is certainly not the experience we want our guests to have. Throughout the year we implement a comprehensive upkeep and maintenance program and have had many positive comments on this. Allow us to look into your concerns and improve. We would be grateful to receive more information on your stay through: communication.slbk@shangri-la.com. Thank you for staying at Shangri-La Bangkok. We hope that you will give us another chance to regain your confidence. Yours sincerely, Almario Mungcal Director of Commercial Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I were there to celebrate our 5th years wedding anniversary in March 2023. The people there are full of love, good service, especially the front desk manager- Jackie. We have a very pleasant stay and definitely wow us. The room is nice and clean. Before this March, I was staying there in 2019 and i have encountered an unpleasant experience during the stay. I was quite upset after communication broke down with other colleagues, Jackie was the one handled my complaint with his sincerity, professional and true heart. I’m so happy that he is still there after COVID ！ thank you for his hospitality! Beside the service, the breakfast there is fantastic! It is the best hotel breakfasts I ever had! The spa is good too! Thank you Oh for her professional service !
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Communications SLBK, Owner at Shangri-La Bangkok
Responded 2 days ago
Dear yuekshanl, Thank you for choosing to celebrate your 5th wedding anniversary at Shangri-La Bangkok. It is always superb to start the day with a nice review from our guests describing their experiences of our attentive services, especially from Jackie who has always looked after our guests with genuine hospitality straight from the heart. Please allow me to share your kind compliments to him for his dedication that made your stay exceptional. We hope to serve you again in the near future at Shangri-La Bangkok. Yours sincerely, Almario Mungcal Director of Commercial Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We used the Shangri-La Bangkok as our first hotel whilst in Thailand and it was perfect. Breakfast had a huge variety of food options, both cooked and cold - great pastries and sushi. Dinner was also very good offering a variety of global cuisines as well as a speciality Thai restaurant. The room we had was a river view with balcony on the 15th floor. Go for a balcony room if possible. It was extremely spacious, well equipped and comfortable. The pool area looked great but we didn’t use it. The location of this hotel was great for exploring Bangkok, being close to trains and boats as well as having a free boat shuttle across to the IconSiam mall. Would definitely recommend!
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Take the free shuttle over the river.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Communications SLBK, Owner at Shangri-La Bangkok
Responded 2 days ago
Dear mbO6519DK, Thank you very much for sharing your thoughts with fellow readers on TripAdvisor. It is our constant task to ensure our guests leave with lasting, valuable memories, and we are glad to learn that we have accomplished this on your recent stay with us at Shangri-La Bangkok. We are sincerely looking forward to pampering you on your next visit to Shangri-La Bangkok. Yours sincerely, Almario Mungcal Director of Commercial Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent hotel where we stay every time we go to Bangkok. They are nice enough to manage to get us the same type of room on the 18th floor with a terrace having a view on the Chao Phraya River. The suite is fantastic with a working desk facing the river and the city. The Gym is great with a nice view as well. The restaurant downstair where you can have lunch and dinner is on the river side. Very close outside you can take the MTR which will take you very quickly to Paragon and MBK department stores. You have a shuttle from the hotel crossing the river to go to Icon Siam refurbished shopping centre. Of course we will be back next time we go to BKK.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Communications SLBK, Owner at Shangri-La Bangkok
Responded 2 days ago
Dear jmLondon845, Thank you for staying at Shangri-La on your recent visit to Bangkok. Your compliments are well received with much appreciation. Our prime location by the river offers the finest scenery of Bangkok riverside as well as tranquility in the heart of the city. Our hotel is also one of the best points to start the excursion to the historical areas and central business district alike. We love what we do, which is to help enhance our guests' experiences to the maximum extent possible. We hope we can welcome you again very soon at our hotel during your next visit to Bangkok. Yours sincerely, Almario Mungcal Director of Commercial Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location on the river with access to bts and ferry services. The hotel is beautiful but is just so big that it leads to overcrowding during peak times. The breakfast restaurant and pool get so busy and uncomfortable at times. It is a bit overwhelming for families although the service was always top notch.
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Date of stay: February 2023Trip type: Travelled with family
Room Tip: Book a room with a balcony. Not all rooms have one.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Communications SLBK, Owner at Shangri-La Bangkok
Responded 2 days ago
Dear T S, We would like to thank you for choosing Shangri-La Bangkok for your recent visit to Bangkok. We are truly honoured to be a part of your heartwarming experience traveling to Bangkok. Moreover, it is such a pleasure for us to learn that you enjoyed several aspects of our offers and that the team has made an impression on your stay. Thank you again for the kind comments that you have given us and we look forward to the privilege of welcoming you and your family again in the near future. Yours sincerely, Almario Mungcal Director of Commercial Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is nicely located at the river site and the room interior is quite decent. However, the multimedia infrastructure is sub-standard and rather antique. Critical assets, especially the obligatory river shuttle for 5-star hotels in Bangkok are missing. This is definitely a major blow-back. The hotel spa services, tours and restaurants are all overpriced as within the other hotels. The club lounge is ok – the staff is friendly, but replenishment and offering are well behind comparable houses. All in all, while pricing definitely is 5-star, the offerings are not Asian or Bangkok 5-star standard anymore.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Communications SLBK, Owner at Shangri-La Bangkok
Responded 3 days ago
Dear BTS1972, We sincerely appreciate your feedback. Thank you for sharing your experience - we regret that it did not fully meet your expectations. The points you raised are well taken. Rest assured that we will continue to improve our facilities and entertainment selection. Please consider staying with us again when your travels bring you back to Bangkok. Should you need any further assistance, please do not hesitate to contact us at communication.slbk@shangri-la.com Yours sincerely, Almario Mungcal Director of Commercial Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a lovely hotel and the staff are really helpful and friendly. However beware of the 'do not disturb' system at this hotel. We arrived on a Friday lunchtime and couldn't make out by Sunday why the room hadn't been cleaned. Apparently there is a switch just inside the door which if you accidentally switch it on thinking it is a light switch, your room doesn't get cleaned. It would have been appreciated if this had been pointed out to us on arrival. Apart from having breakfast which was lovely and catered for all tastes, it was cheaper to eat and drink outside the hotel. The conciege staff were extremely helpful as I had forgotten some tablets I need to take and they found out where I could purchase some (7/11 didn't stock them) and one staff member even came with me to the place where I could get some. However, we did book an early morning call on the day we left as we had a 9.00 am pick up and this did not occur. Maybe it was due to the fact a large contingent of Americans had arrived whilst we were there and the staff were very busy attending to them. I have stayed at other Shangri La hotels and feel this one fell slightly below the standard I expected. But yes, I would stay at this hotel again.…
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Beware the 'do not disturb' system
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Communications SLBK, Owner at Shangri-La Bangkok
Responded 2 days ago
Dear hilaryg928, Thank you very much for your kind review on TripAdvisor of your recent visit to Shangri-La Bangkok. I am glad to learn that you enjoyed Shangri-La hospitality. My colleagues and I assured you that we will continue to enhance our renowned service standards so that your next visit will be another pleasant and enjoyable one. Please rest assured that your comments on the "Do Not Disturb" button and wake-up call have already been shared with our hotel’s management team and we are committed to finding the very best way to further improve and enhance our guest experience. We hope to welcome you back soon at Shangri-La Bangkok. Yours sincerely, Almario Mungcal Director of Commercial Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$179 - $241 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la hotel, bangkok hotel bangkok, shangri la bangkok
LOCATION
ThailandBangkokRiverside / Silom / Bang Rak
NUMBER OF ROOMS
802
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Frequently Asked Questions about Shangri-La Bangkok
Which popular attractions are close to Shangri-La Bangkok?
Nearby attractions include The Bamboo Bar (0.4 km), State Tower (0.4 km), and Bangrak Bazaar (0.10 km).
What are some of the property amenities at Shangri-La Bangkok?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Bangkok?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Bangkok?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Bangkok?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Shangri-La Bangkok?
Conveniently located restaurants include Sirimahannop, Salathip, and Ailati Resto.
Are there opportunities to exercise at Shangri-La Bangkok?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Bangkok have airport transportation?
Yes, Shangri-La Bangkok offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Bangkok?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Bangkok offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Bangkok?
The staff speaks multiple languages, including English, Chinese, Japanese, Thai, and Malay.