As a third year Marriott platinum member, I recommend this fantastic property because it has panoramic river views and professional staffs at club lounge and front lobby. First, I have the great impressions on the services of staffs at the club lounge: Supervisor Pimolporn and other staffs tried to serve their guests like kings and showed their excellent professionalism and performance as well during the happy hours. Furthermore, Pimolporn gave me the scrupulous care while I struggled with my complicated flight schedule: She handled my upcoming stay in a smooth way! Also, regarding this issue, Thanakorn Kohsilp, the Duty manager, also helped me to solve the difficulties with his best efforts and kindly served me as well during my stay. Secondly, this hotel has the perfect panoramic river view between Iconsiam and opposite area: thus, this hotel has the one of the best broad river views among so called Chao phraya hotels. Due to these reasons, with my pleasure, I will be back soon again! Choi…
Before covid (we came at this hotel 6 times a year, last time we visited the hotel was januari 2020) you could lay down at sunbeds at the river view pool area. With a spectacular view direct on the river it was one of the best places in Bangkok to stay. You could enjoy the riverlife from your sunbed. Now these beds are only on the other side of the pool in front of the gym area, but not with this fantastic nice riverview anymore. This was always the main reason why we choose for this hotel, but since this is not there anymore we are very disappointed.. :-(
Firstly , correspondence with this hotel and the staff prior to our visit was second to none. Replies to emails were in less than 24 hours and they were really helpful when it came to arranging and then refunding the Test & Go Package, giving us three options to choose from. It was so unbelievably effortless and easy! We really enjoyed our stay at the Sheraton, the staff were all extremely friendly and helpful (especially when we locked ourselves out of our bathroom and seemed to have a powercut - a staff member was there to help within minutes!). The only thing that was a negative was when we had specifically paid for guaranteed check in before 10am (and I had relayed our flight and arrival times several times via email to the Sheraton) and we still had to wait an hour in the lounge to check in to our room. Breakfast had a wide range of western and Asian choices which was great! Ideally go between 8:30am and 9:30am as they don’t seem to replenish much, like the juices, closer to the end time of 11:00am. The location was absolutely fabulous being situated on the river so we had amazing views from our room as well as from the Riverside Grill restaurant. We were a bit out of the way for all the hustle and bustle of Bangkok so we did have to get a few taxis and Tuk Tuks to get us around but theses were very cheap! And the hotel easily provided us with local taxis to get around - we paid less than THB100 to get into the centre of Bangkok (sukhumvit) on several occasions! Overall, great stay and would definitely choose to stay here again if we came back to Bangkok!…
Amazing location right by the Chao Phraya river. The hotel has 2 pools. Find the secret pool in the back - you might spot some peacocks 🦚 The hotel has amazing breakfast buffet selection. Do not miss it. Hotel employees are always so helpful and friendly. We enjoyed our short stay at this hotel.
Review (Bad) for stay April 22, 2022 Royal Orchid Sheraton, Bkk - NO Titanium elite recognition. ( checkin/out with long queues at lobby) - assigned dusty standard room with zero upgrade ( see photos attached), carpet with dust, dried out rice noodle - empty mini bar (upon request) but I was “gifted” a beer bottle cover - busted ironing board hanger - busted facial lamp ( see video attached) - refillable toiletries rack installed, but with NO toiletries (what is the point of installation) - assigned room on club floor with club closure (first time I got club floor on 27 th floor! Again, what’s the benefit to stay?) - no coffee/tea refreshment during stay - requested water and ice was delivered to corridor -evening cocktails limited to 90 minutes, and breakfast needed be pre-registered in one 75-minutes session of 3! Based on all about, I am no more than a non member guest ! After almost 10 years loyalty elite membership. Saw GM ( Michxxl) worked out at gym at 2pm, then he has properly dressed and been drinking at lobby bar with friend. What a good management ! Hope he was mingle with guest and doing his job (if interested, refer to my prior review on him)! 1f926_200d_2642.png Conclusion : I DON'T recommend (elite) member to stay at ROSH from now. I will stay away for now too!…
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