The room when i check in smell bad, and already ask for change room but the reception say full. Check in time so long and the staff is rude and very very unhealpfull, never found this services at Accor Hotel. Bathroom Amenities only provide soap, shower gel and shampoo only. Only concierge staff is really very helpfull and quick response. Hot water have to wait for a while
The hotel good location, nice view, convenient close to very things. Staff good service by Garfield at bar 9 View Bangkok. But happy hours at the lobby less choice. Breakfast was so good. The room clean. Room rates little bit expensive.All Good
A wonderful evening spent at this lovely rooftop bar. Garfield, the barman, looked after us and even sang happy birthday to me and gave me a free cocktail! Great cocktails and good vibes, as well as having an amazing view and good music, would definitely recommend when in Bangkok! Try and come when the sun is setting and you’ll grab a lovely view of it!
Stayed 5 nights in April as ALL Diamond member. The hotel was fully booked so no upgrade. Excellent location is the best thing about the hotel. Room is clean and as standard for Novetel. Executive lounge offering of food and drinks are quite limited. The Let's relax spa is nice
We stayed 2 nights here on the 23rd floor. We did stay here earlier this year and this was the reason for returning. However, a male receptionist who booked us in said that the original room we booked ( I asked for the same room overlooking the park ) was not available but he would upgrade me to a bigger and better room. I thought great and accepted. He also wanted an additional 1000 baht for the key card which I thought rather odd as I had already paid in full in advance for our stay. On getting to our room it was identical in size and spec as the lesser room we had when we stayed in January last. So the " Upgrade " was a scam or just in the imagination of this character on reception. I was too tired to bother going back down to reception and complaining about it or him - so we remained. The hotel is mostly pretty good apart from one or two niggles namely: Towels in the bathroom not enough and certainly not big enough to dry even the smallest body. The ones supplied were small and old. No shower gel and no toothpaste or toothbrushes supplied. The bed was very comfortable and the view over the park was amazing. The storage cupboards with safe; and tea and coffee and fridge were all first class as you would expect. Water was provided too. The air conditioning was a little noisy at night though. We did not have the time to use the rooftop pool unfortunately but it is very clean and great to relax by with the nearby bar. Breakfast (self serve) is just average but expensive for what you get. It's an additional 350 Thai baht per person. Considering the Novotel Platinum is quite expensive for the nightly rate anyway - we think that breakfast should be included in the nightly rate. The Bangkok Pullman Hotel has a far better and more comprehensive breakfast than this Novotel Platinum it has to be said. The concierge service is a little disorganised in that when we checked out they gave us a sticker with dots on and presumably our room number. Reception is on the 6th floor and they operate a 2 lift arrangements for rooms from the reception area upwards, and a separate lift to the ground floor where the concierge and main street entrance is located. It's crazy design. How they get around fire regulations here I really don't know. Anyway the concierge couldn't find our bags which was very worrying for a fair few minutes. Having said all this - we would stay again…
What a great place to stay, they take extra care when you are with family. Ita must come, for its location and services at Reception , sales and Food and Beverage are amazing Great work by Kim at Sales, Pop at Front Desk and Nancy at Food and Beverage.
Best hotel and best staff in the bar. He name is garfield and alex. Very cheerful and good in response to customers. Do visit them in the bar and they will serve you with the whole heart. I will visit them every year whenever I can. No regret with this hotel and bar. Especially the the staffs with the great service in the bar
Great view with intimate experience . The bartender was really helpful and friendly. Thank you to all the staffs, especially Khun Alex and Khun dream was very helpful. Definitely will recommend this place Affordable bar at the heart of Bangkok ✨✨✨
Garfield and Din are the best staff at this Bar . They are friendly , patient , cute. Find them if you visited to that place. And I recommend to drink cocktail and comela tequila and chicken satay. They are very delicious.
I was in a very long trip and i really needed to have a rest i checked in starting when i entered the room it was too hot i called many times to ask for a help they answered me after 15 minutes they send the technician guy twice they said wait for 15 minutes i waited for 1 hour the room still hot i called again for a help they didn’t answer it was really bad service I ordered a food they receive it and kept in the concierge for 20 minutes because there is no one from the staff down can serve my food to my room i called again to change my room after many calls they answered and said wait i can’t believe this kind of hotel to be so bad at costumer service.