I've stayed at this hotel many times and it's become my place of choice in Bangkok, so it pains me to have to write what is a word of warning rather than a review. I stayed here between March 10 and 13 and the security deposit of GBP110 (US$138) has still not be refunded to my credit card. This is despite two long (and no doubt expensive) phone calls to the hotel and several emails, all of which have gone unanswered (bar one). This is, even given the challenging times under which I appreciate the hospitality trade is still facing, completely unacceptable. Sadly, I doubt I'll be booking to stay at Muse again.
No one greeted us on arrival and we carried our luggage into a very busy and crowded lobby area. Even though I checked in online ,there was no way to figure how to check in as there was no real way to figure it out . The most aggressive people got checked in quicker, not a pleasant experience. The room itself was ok, but empty mini fridge and the water at the bar area sink did not work. We never got an explanation about the mini fridge being empty. There was coffee for a French press, but no French press in the room. The hot water took forever to heat up in the shower and bath, and on our last day it never got hot. Food and beverage was actually quite good, as was the service by them. Biggest disappointment was that there was no concierge to help with local travel, restaurants, shops, etc. There was always taxi's right out the door, but they tried to rip us off on ever ride we tried to get. Only one ran the meter and the cost was inexpensive, every other one tried to charge 4 or 5 times what it should have cost. At check out I was never asked about our stay just given the bill. For a highly rated hotel it was a disappointment. …
This was such a nice hotel pre-COVID. Now they clearly struggle: part of staff is indifferent and erratic. Several prioritize their own Instagram account over customer needs. Many things on room not working. Breakfast very much downgraded: “cheese platter” is some tiny chips of wet industrial cheddar and fruit juices are powder-based. Coffee on rooms is Nescafé powder. Not what you expect in 5-star hotel
Muse Hotel is nice design, good location, rooms are good and my previous trip in February 2020 was great, this is why I have decided to come again. This time, I came back with same expectations but was a bit disappointed. Speak Easy Restaurant was closed due to Covid (and lack of staff) and same with the ground floor coffee bar while the other small restaurant/Bar of Floor 24 was packed in the evening (hard to find a seat). Clearly, the quality of service has decreased (I have several of little examples) but my impression is that it was not due to the staff itself (always nice and professionnal) but simply less manpower available. I hope that it's due to Covid situation and that it will be back to normal soon.
Extremely dark environment in both public and private sections (e.g., need to bent to see the buttons in the elevator), most staff do not speak Thai and only average English, reception understaffed, swimming pool very small with only 5 (!) chairs to sit, despite stating that rooms can sleep 2 adults and 2 kids, we had each night to ask for the 3rd and 4th towel, difficult to get hold of anybody, service area on floors 5 and 6, but with no extra elevator for the staff, who had two use the only two elevators servicing 24 floors! Even an IBIS budget is better than this hotel.
The staff are very well welcoming and cheering. The hotel looks has an excellent Managing where we have seen the manager checking with the guests during breakfast time and to be sure everything is going well with everybody where we this a remarkable action from the hotel management.
Nice hotel good location nearby BTS by walk is around 5 min and can walk to Lumpini park. Room is comfortable.Breakfast at 19 floor. Food is awesome. K. Tong and two trainee very hopeful. Rooftop is nice and signature must try. Staff is friendly.
What an amazing stay! The place is a destination in itself. The staff were all very friendly, accommodating and anticipated my every need. I found my room clean and comfortable. A memorable experience... and highly recommended. Looking forward to my next trip.
Have stayed on many occasions as a Diamond member- no recognition, booking taken and paid for that was not available. Suite that filming was taking place next door- not even told - access to room limited due to equipment all over floor - smoking- noise - just terrible! Check out a disaster - still have no idea what I have paid for and no receipt very disappointed
I don’t normally write reviews here. I usually give hotels the benefit of the doubt, but I think my experience gives me the right to give my honest opinion. 1). The service of the reception is terrible. They act like they don’t want to help you, and are not friendly. We got a duplex suite room and thought they would be more welcoming but unfortunately met with such unfriendliness from the front desk. They act annoyed when you approach them. Hands down one of the worst service I’ve ever experienced. 2). Non transparent about deposit. They ask you to put a 1000 baht per night deposit upon checkin. Upon check out, my husband was the one that checked out and he didn’t remember, and they didn’t even have the decency to remind him that we have a deposit. Had I not asked the front office, our 5000 baht deposit would’ve been sitting there. This also goes to show how much the front office does not give 2 sh*ts about customers. 3). This is an MGallery collection 5 star hotel. Yet they cleaned our 2 story room at 5pm, the time when we shower and get ready for dinner. Also they don’t refill shower gels regularly, which is a lot to ask apparently at a 5 star hotel. I was overall very disappointed by the service of this particular hotel. I’ve stayed at Mgallery and Accor hotels for years and this was so underwhelming and disappointing. The hotel itself was ok. But the service and management needs some serious work. It’s appalling how rude some staffs are. Honestly the only person that was friendly was their bellboy. I won’t be back.…
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