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Kampala Serena Hotel

688 reviews
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Traveller (318)
Room & Suite (119)
Dining (43)
Overview
  • Excellent70%
  • Very good26%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (688)Write a Review
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All reviewslakes restaurantleading hotels of the worldthe pearlbeautiful hotelfive star hoteleast africamain gatebusiness tripbusiness centerbusy cityairport transferexcellent facilitiesspacious roomsan oasisthe food is greatmain restaurantbeautiful grounds
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211 - 215 of 646 reviews
Reviewed 28 January 2016

After 2 weeks on the road, and a tiring saga of 'Trains, Planes & Automobiles', to say nothing of 'Safari Land Rovers, lousy bumpy roads, dust, dirt, Lodges, Camps' etc, we were looking forward to a bit of AC, TV, WiFi and 5* Luxury, even...More

Thank Safariholic
Reviewed 28 January 2016 via mobile

I first stayed at the this hotel a month after it opened almost 10 years ago! Over the years I have stayed here severally though the last time was 4 years ago. The good news is that the Serena remains the best hotel in Kampala...More

Thank simbaonsafari
Reviewed 27 January 2016 via mobile

It's my first time to visit this hotel but everything is just perfect ie clean, service is great, cool and very comfortable!! It's a world class hotel, I really enjoyed everything here! Thanks for the class!!

Thank Bret J
Reviewed 26 January 2016

Hotel transfer from Entebee was on point. Check in was painless and i got an upgrade! Beautiful room with an excellent view of the Kampala City Skyline! The food was amazing and so was the service. I definitely would recommend this hotel as this was...More

Thank Martin M
Response from SerenaHotels, General Manager at Kampala Serena HotelResponded 27 January 2016

Thank you very much for finding time to share this great feedback about your recent stay and we are very delighted to hear that we exceeded your expectations. I surely will share your positive recognition with the staff because it goes a long way in...More

Reviewed 25 January 2016

Spent a night and a day here.The hotel is 5 star and is situated on spacious grounds with excellent ambience.Check in was swift albeit no welcome drink.Food excellent with variety.It was buffet for breakfast,lunch and dinner with an option of a la carte. I was...More

1  Thank Munir T
Response from SerenaHotels, General Manager at Kampala Serena HotelResponded 27 January 2016

We appreciate the time you took to share this amazing review and detailed feedback with regards to your recent visit to the Kampala Serena Hotel and are all very delighted to hear that you found our property as well as the service impeccable. I will...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$ 272 - US$ 499 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kampala
#2 Luxury Hotel in Kampala
#2 Spa Hotel in Kampala
#2 Romantic Hotel in Kampala
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 272 - US$ 499 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kampala
#2 Luxury Hotel in Kampala
#2 Spa Hotel in Kampala
#2 Romantic Hotel in Kampala
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (318)
Room & Suite (119)
Dining (43)
Pool & Beach (25)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Temi A
31 December 2016|
AnswerShow all 5 answers
Response from SerenaHotels | Property representative |
Hello Temi, Yes we would be happy to arrange for the Airport Pick up and for the crib. Please call +256 414 309000
0
Votes
Amy0202
22 December 2015|
AnswerShow all 5 answers
Response from Ajei2000 | Reviewed this property |
I have never stayed in a family room. I have only stayed in the hotel while on a business trip. I am not able to provide this information but I think it is available in the hotel's website.
0
Votes
Room Tips
"Some rooms look out over the pool area which might be quieter (we faced a busy street - and was quiet - but..."
Read review
"All rooms have great city views"
Read review
"After you get back to your hotel room always check that your sliding glass door is locked properly."
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"Always upper floors, always garden view - you can't go wrong with that choice!"
Read review
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