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My colleague and I were on a 4-day business trip to Kampala so were simply looking for a clean place to sleep. For the most part, the hotel is that, clean. But grand is really overstating things. We chose not to eat there most days...More
Where shall I start ... the damp mats on the whole corridor or the bed that leaves you with a severe backache. Or the lack of courtesy from the waiters who look like they have been forced to do their job. Breakfast was not ready...More
On arrival at the hotel we just wanted to use the beach as we had to catch a flight later that afternoon. The guards allowed us to leave our luggage at the gate with them so we could have fun.
Soon thereafter, someone at the...More
Response from JAMESK5139, Director of Sales at Grand Imperial HotelResponded 4 days ago
Positive experiences: The rooms are nice and rather big. I asked for a water heater and a minibar and I was provided with that on the first day (minibar is listed as being in the room). The food from the pool-restaurant is good.
Thank Per H
Response from JAMES K, Director of Sales at Grand Imperial HotelResponded 2 weeks ago
Thank you for the feedback and apologies for the shortcomings which we shall endeavour to resolve/address, Thank for choosing to stay with us.
As I had a problem with my finances the hotel helped me walk around the neighborhoods to different banks that could help me solve my economic troubles.
An experience from this was that the ATMs at the airport didn’t work so to be prepared bring...More
Response from JAMES K, Director of Sales at Grand Imperial HotelResponded 10 August 2018