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Lake Victoria Serena Golf Resort & Spa

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Lake Victoria Serena Golf Resort & Spa
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229 Reviews from our TripAdvisor Community

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There are newer reviews for Lake Victoria Serena Golf Resort & Spa
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Showing 211: English reviews
Little Rock, Arkansas, United States
Reviewed 15 June 2016

LOVED this place - but there are tons of bugs so bring your bug spray! Service inside the hotel (not at restaurants) was extremely slow - this is not an understatement. Food is good, look and grounds are AMAZING - and the pool is awesome, too! Good for families.

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Helpful?
Thank JJC99999
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear JJC99999, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your beautiful comments have...

Ahmedabad, India
Reviewed 2 June 2016

It is a beautiful and quiet property by the lake and away from the city life. Very nice rooms with excellent view of the lake and the lush green from the balcony. The service was good and conference facilities were also quite good- much better than one would normally expect in this part of the world.

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Helpful?
Thank Pram0dKumar
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Mr. Pramod Kumar, I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your beautiful comments have greatly motivated and taught us not take guest service for granted. It is the small things that...

Reviewed 29 May 2016 via mobile

The resort is on the bank of lake Victoria and has some very beautiful views. However, it could do with some updating and am service is slow. Rooms are clean and spacious, although maintenance lacks attention to detail. In our two rooms, bathroom taps we're opening and marked wrong way round and the hot water was so hot is was...

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Helpful?
Thank Magdalena H
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Magdalena H, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your comments have...

Golden Isles of Georgia, Georgia
Reviewed 28 May 2016

If you are every in Kampala, skip the local Uganda Golf Course and plan a day at the Lake Victoria Serena Golf Resort. Guests at the resort or at the Kampala Serena get considerable discount golf rates. Cheaper than the Uganda course. Suggest if you plan in advance, take your own golf balls, tees and other items. Those items are...

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Helpful?
Thank HuskerDoug
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear HuskerDoug, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to play at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. We gladly appreciate rating...

Pomona, California
Reviewed 26 May 2016

This is a very nice property in the heart of jungle and they have a very nice rooms, pool, restaurants, lobby and all other stuff. The staff are very polite and trying to please you in every manner. Must stay in this place.

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Helpful?
Thank MikeZaki
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear MikeZaki, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us. Your beautiful comments motivated and taught us not take guest service...

Reviewed 22 May 2016 via mobile

I stayed for four nights and found the overall service and accommodation to be excellent. As I was there for business, I can recommend the meeting rooms & services provided. The Italian design of the resort and beautiful gardens, as well as a lovely marina make the resort a perfect place to visit for business or pleasure. Spa is worth...

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Helpful?
Thank Sarah S
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Sarah S, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your beautiful comments...

Mbarara, Uganda
Reviewed 19 May 2016

Jesus!!!! i met all my expectations,from sauna to meals to rooms and customer care to the view of it they have got it all.my friend from Jersey couldnt believe he was in Africa.He actually side people should stop underestemate Africa

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Thank The Great Trekk... S
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Greattrekkers S, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your beautiful comments...

Plettenberg Bay, South Africa
Reviewed 15 May 2016

We had a very special day to celebrate and my daughter booked a table at the South Eastern Asian Fusion restaurant. On arrival at the hotel we were greeted by the doorman and shown inside. A more beautiful place you could not expect. We went up to the restaurant, again beautiful. Very nice staff, wonderful furnishings, but we were the...

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Helpful?
Thank Marion W
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Fredplett, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your comments and suggestions...

Reviewed 4 May 2016 via mobile

Was here for a work meeting and found it overly ostentatious and gaudy. As a vegetarian most meals in the restaurant were average, though one night a special event on the pool terrace included a 'Mongolian banquet' which was great. Ask for a room with a good view and not a long walk from the main building.

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Helpful?
Thank Tom M
Kampala, Uganda
Reviewed 21 April 2016

the ambience is real good. the main problem was with the wifi in their guest rooms whose signal was very poor. i hope management works on this issue the maisha health club was top notch and i must recommend the staff for the cleaniliness of the sauna and steam bath section. the food served was real tasty with a wide...

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Helpful?
Thank twinomug
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Twinoug, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your comments and suggestions...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about Lake Victoria Serena Golf Resort & Spa

Address: Lweza Kigo Road | Off Entebbe Road, Kampala 01000, Uganda
Region: Uganda > Central Region > Kampala
Price Range: ₹ 12,321 - ₹ 21,382 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Lake Victoria Serena Golf Resort & Spa 5*
Number of rooms: 124
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Also Known As:
Lake Victoria Serena Hotel Kampala
Hotel Style:
#3 Romantic Hotel in Kampala
#4 Spa Hotel in Kampala
#6 Luxury Hotel in Kampala
#7 Business Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Lake Victoria Serena Golf Resort & Spa staff and other travellers.
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Harare, Zimbabwe
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Questions? Get answers from Lake Victoria Serena Golf Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive suite was very spacious and fantastic views over the lake. Great to watch a tropical storm.”
 of 5 bubbles BarbaraG368, 22 Mar 2017 | Read review
“Rooms with an overview of the lake are the best”
 of 5 bubbles E7365UGbrianw, 13 Mar 2017 | Read review
“We stayed in one of the villas near the pool.Lots of steps so if mobility issues, ensure you have an easily accessible room.”
 of 5 bubbles GLouiseN, 4 Mar 2017 | Read review
“Fairly generic - one is as good as the next”
  • Large shower (although water flooded the bathroom)
  • Bed with mosquito netting
  • Looking toward Lake Victoria
 of 5 bubbles Croff1, 20 Feb 2017 | Read review
“Get the ones a little bit higher up for much better views.”
 of 5 bubbles ogakem, 5 Jan 2017 | Read review
5 of 5