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Protea Hotel Kampala

Booking.comUS$ 248*
View Deal
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 293*
US$ 248*
US$ 252*
US$ 293*
US$ 248*
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Protea Hotel Kampala
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217 Reviews from our TripAdvisor Community

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Rome, Italy
Reviewed 2 weeks ago via mobile

Here I am writing this review with my shirt completely soaked because the conference room I have been in for the past 2 days has such a poor A/C that we are doing an unwanted sauna. Reported this several time to management and staff, and the only action they took was to open the windows (as if the air outside...

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Helpful?
Thank foodvindicator
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the air conditioning in your...

Reviewed 3 weeks ago via mobile

I had always heard great things about Protea but had never visited the place till Christmas week when my wife agreed we spend two days there. We loved the room, food, quiet environment, the care. Thanks

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Helpful?
Thank Reagan R
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, upholding our commitment to provide exceptional service, we hope to have an opportunity to create a memorable experience with us again, whenever your travels...

Reviewed 4 weeks ago

I love the protea gardens their ever green with plenty of flowers I attended a wedding function of one of my relatives there n I was glad. The fact that it's in the middle of town makes it easier to locate on Google maps

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Helpful?
Thank aurelia k
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for completing a review on your experience with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be visiting with us again soon. We should welcome another opportunity to...

Cairo
Reviewed 17 March 2017 via mobile

We've stayed at Protea in other parts of Africa but this one was a disappointment. The good news, staff members were always welcoming and willing to follow the extra mile to help. But that's where the good news ends. First come the mosquitos. The last night was a nightmare as I could barely sleep because of mosquitos INSIDE the room....

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Helpful?
Thank The_Egyptian_Couple
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the WiFi service that did...

Kiev
Reviewed 6 March 2017

It is a really good 4 star Hotel. Big rooms with everything in working order. Nice location, not too far from center but still in a quiet green area. Very nice Bar outside and super breakfast selection. Great service from all employees.

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Helpful?
Thank JensenKiev
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, upholding our commitment to provide exceptional service, we hope to have an opportunity to create a memorable experience with us again, whenever your...

Nairobi, Kenya
Reviewed 5 March 2017

have stayed at this hotel for about 7 times since 2012. It being close to our office, the location is the single reason why I go back. Whether for conference or a night or two while in Kampala, the service is always such a colossal disappointment. It could not be colder or more lackluster. The check in is often slow...

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Helpful?
Thank Sarah N
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the service levels that did...

Dar es Salaam, Tanzania
Reviewed 20 February 2017

I had a lovely stay at this hotel a week or so ago. They treated me very well, including re-stocking my mini bar for free and they offered a free bottle of wine the first night, which was lovely. My room was very large and comfortable, though I had wished that I had a balcony, which I did not have,...

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Helpful?
Thank ETSinTZ
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for your words of appreciation on the review that you completed on your recent stay at Protea Hotel by Marriott Kampala. We are delighted to receive your compliments and we will certainly congratulate our STAFF you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us....

Washington DC, District of Columbia
Reviewed 17 February 2017

We stayed here for 2 nights and it was very pleasant. The night manager (Chris, I think his name is) demonstrates fantastic customer service. I even noticed him checking on breakfast in the morning to make sure everything was good. They offer free pressing for one pant/jacket combo because there are no irons or ironing boards in the room, which...

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Helpful?
1Thank Jade W
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for your words of appreciation on the review that you completed on your recent stay at Protea Hotel by Marriott Kampala. We are delighted to receive your compliments and we will certainly congratulate our Chris Stander, whom you commended for his exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable...

Johannesburg, South Africa
Reviewed 14 February 2017

Comfortable. Good Gym. Nice restaurant and pub. Very good Security. High Walls and armed security officials all around. Pub and Restaurant is in the internal square. Little compact but away from public view. Nice barbeque some nights

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Helpful?
Thank theodorusf2016
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, upholding our commitment to provide exceptional service, we hope to have an opportunity to create a memorable experience with us again, whenever your...

Reviewed 7 February 2017

The hotel is on the more upscale side of hotels in Kampala at a price of around $250 USD per night. On my arrival in the afternoon my room was ready and the front desk was very helpful. At this price I expect above normal service and accommodations the room was nice but during the first night the A/C unit...

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Helpful?
Thank MGIntrepidTraveler
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the dripping air conditioner in...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Concierge
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated in the upmarket suburb of Kololo in Kampala, only 35 km from Entebbe Airport, the Protea Hotel Kampala offers guests 4-star luxury and 5-star service. No matter which room you stay in, they are all fully air conditioned with free high speed internet connectivity, high pressure showers, large LCD screen TVs with 16 channels including BBC and SKY News. Keep up to date with our business centre and 24-hour reception. After a busy day, de-stress with a workout in the 24-hour fitness centre and then call down for a midnight snack with our 24-hour room service a little later. We have the perfect accommodation choice in the heart of Uganda's capital. Indulge yourself at Chapter One Restaurant, which serves a high quality buffet breakfast and sumptuous a la carte lunch and dinner. Travel to and from the airport in style with our BMW X3 and 5 series, which can be charged to your room. ... more   less 

Additional Information about Protea Hotel Kampala

Address: Elgon Terrace, Kololo, Kampala 9421, Uganda
Region: Uganda > Central Region > Kampala
Price Range: ₹ 12,842 - ₹ 17,593 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Kampala 4*
Number of rooms: 70
Reservation Options:
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Hotel Style:
#9 Luxury Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Kampala staff and other travellers.
3 questions
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Kampala, Uganda
comradestuart Property representative
Helpful answer
0
Votes
Not as helpful

Thank you for the response and for the questions raised.

1. Internet has been an issue in the past, we have however made some changes to our service to enable faster access and speeds. Currently have dedicated fibre optic cables coming directly into the hotel with a dedicated bandwidth of 4Mb up and 4Mb down. We are finding that at certain times of day that the internet connectivity is slower so we have but boosters and more radio points into the hotel to improve the service. However at certain times of year it is a country wide issue that internet everywhere is slow. We will continue to do our best to improve the service and offer high speed internet to our GUESTS.

2. Room sizes offered at Protea Hotel Kampala are larger than most 4 star hotels in Europe and on a par with room sizes for 4 star hotels in Africa. However if a GUEST does feel the room is too small, we encourage them to please give us feedback directly at the front desk and if we have the availability we always offer a room move. Comfort of our GUESTS is important to us.

3. Price comparison wise Protea Hotel Kampala offers rates lower than other hotels of the same standard and quality in Kampala. Our services are limited in the way that we do not have a health spa or pool. Service comparison is a subjective personal perception of each GUEST.

over a year ago
comradestuart Property representative
Helpful answer
0
Votes
Not as helpful

Kindly send your CV and letter of application to the hotel directly indicating which position you are applying for. It will then be forwarded onto the head of department who will call you for an interview if your experience suits the position when a vacancy comes up.

over a year ago
Cape Town Central, South Africa
over a year ago
charl v Kampala, Uganda Reviewed this property
Helpful answer
0
Votes
Not as helpful

Yes, shuttle services are available. You need to let them know in advance though and it will be added to your bill.

over a year ago

See all questions (3)

Questions? Get answers from Protea Hotel Kampala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was in room 212, which was very large, but no balcony. But on the side that overlooked the garden area, which was nice.”
ETSinTZ, 20 Feb 2017 | Read review
“Request a room facing the square”
theodorusf2016, 13 Feb 2017 | Read review
“Ask for a third floor room with a balcony.”
BmoreTrav, 6 Feb 2017 | Read review
“Ask for views of Kampala to get a good view.”
nalwanga, 4 Jan 2017 | Read review
“if quiet is important ask for rooms in the area of #317- the room I ended up in”
  • close up of welcome on bed
  • room balcony
  • bathroom
  • large room
645joe, 25 Dec 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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