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The Novotel Dakar is located in the central business district, looking across to Goree Island, 5 minutes walk from the Independence square. The hotel features 241 air conditioned rooms including two suites, a bar, a restaurant, meeting rooms and a swimming pool.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
City View
Green
Languages Spoken
English, French, Spanish
Location
Ave Abdoulaye Fadiga Bp 2073, Dakar 18524 Senegal
Novotel Dakar
3.9 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Well, there seems to be no relation to the price you pay versus what you get at this property. It never felt like a particularly good value to me, the rooms are a bit old and there seems to be nothing interesting aside from a small market that is particularly interesting nearby. The photos I see emphasize the food, which seemed acceptable to me, but no more. While I have no specific complaints about this hotel, I can't say that they tried particularly hard to make me want to come back either.
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Date of stay: April 2024
Value
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Location
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I enjoyed my stay in the hotel, the ambiance was nice. The location was perfect because it was a walking distance to the city center where the high end shops and bars are located and also the boat station to Goree Island. The restaurant offered very good food with a lot of varieties especially for breakfast. I particularly enjoyed the lounge at night where they play live music on some days. The hotel staff are very nice, always ready and quick to help with anything one needed. I’d like to use this medium to also mention Josephine, a staff in the restaurant who was always happy to help. Overall a decent hotel with good value for money.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at Novotel for five nights in October. The lobby gives the impression of a classy hotel, but the rooms are in serious need of updating. It looks like the bathrooms have been renovated, which is great, but the rooms themselves are small and worn out. The in-room dining menu was extremely limited in vegetarian options. Laundry service and the breakfast buffet were great. All of the male staff at the front desk were friendly and helpful, the female staff - not so much. There is an ATM in the hotel by the front desk, which was convenient. Overall good but wouldn't stay again.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aby Myriam Pouye, Guest Services / Front Office at Novotel Dakar
Responded 25 Oct 2023
Dear JasmineD, Thank you for your review and valuable feedback. We are glad that you enjoyed the breakfast buffet and the helpful staff at the front desk. We regret that you found the rooms outdated and with limited vegetarian options in the in-room dining menu. At Novotel Dakar, we strive to offer our guests a comfortable stay with modern amenities, exemplary service, and exceptional dining experience. We take all feedback seriously and use it to continuously improve our services. We hope to have the chance to welcome you back so that we can demonstrate this commitment to excellence. Warm regards Aby Myriam POUYE
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I stayed at the Novotel Hotel for 4 nights in January to February 2025. The hotel is very stylish, clean, and comfortable. The ample lobby is very welcoming. My room had a large area for sitting, large screen TV with a few stations, including music videos of West African and international music, walk in shower, separate room for toilet. Breakfast buffet is organized with fresh fruits, figs, apricots, prunes. various breads and what looks like home-made fruit jams. Millet, various fresh yogurts, several cereals, and smoked salmon. A few salads are also available. Hot foods include 4 – 6 items, varying from bacon, sausage, scrambled eggs, hard cooked eggs, a spicy tomato based veggie dish. The made-to-order station includes eggs fixed any way, and omelets with choice of 7 ingredients and 4 spices. Fresh juices, bottled water, several coffee and tea options round out the breakfast. Open for lunch. Dinner fare include menu ordering options or a buffet with mains, salads, sides, and dessert. Service is impeccable. The fitness room is open 24/7, and the entrance is next to the front desk, The elliptical machines and treadmills offer a beautiful sea view during the work out. Bring your own music. The conference rooms were always busy. The pool area includes three cabanas and pool towel service. Very refreshing and close to pool restaurant and bar. Security is extensive and thorough. Housekeeping service is great and trustworthy. The small gift shop offers some handicrafts including fashion batik fans, perfumes, upscale clothing for women at boutique prices. One day my key did not work and the replacement did not work. They determined that a tech was needed. He was at work on replacing the lock battery within 5 minutes. Everyone here was extremely helpful, polite, professional. I cannot possibly name all the wonderful people and one name I can remember is ABABACAR. Great people and service. Sea front rooms offer a window to the sea when you are near the window and open it for a fresh breeze. Seaview rooms offer a window to the sea. Be aware that traditional musicians often perform at 7pm in hotel outdoor bar area, loud enough to be heard in sea view rooms.
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Date of stay: February 2025
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Trip type: Travelled with friends
Room Tip:seaview room offers small window to view sea, also open to the pool and bar, which often hosts...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aby myriam POUYE, Other at Novotel Dakar
Responded 13 Feb 2025
Dear Toni T, We sincerely thank you for your positive feedback regarding your stay at Novotel Dakar. We are delighted to learn that our hotel was able to meet your expectations in terms of comfort, cleanliness, and services. Your appreciation of our varied breakfast buffet and our facilities, including the fitness room and the pool, is greatly valued. We also acknowledge your comment regarding the key to your room. We apologize for this inconvenience and are pleased that our team was able to resolve the issue promptly. We strive to maintain a high level of security and service, and your remarks regarding our staff are very encouraging. Finally, we thank you for mentioning the performances of the traditional musicians. This is part of the cultural experience we wish to offer our guests. We hope to have the pleasure of welcoming you again during your next visit to Dakar. Sincerely,
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I have been to this hotel a few times. The last experience was the worst. I came to this hotel from long way and despite availability, reception asked 80 usd extra for 2 people for 1 or 2 hours earlier check in which I have never came across with something like this considering my big hotel experience. The only good receptionist was Mr ABASSY, he is so sacrificing worker. Safety box was not working and to change the room he came by himself to help me. Also when I was restaurant the waiter insisted to pay at the table but Mr Abassy accepted to put in room bill and we paid for before check out. The workers there are not aware that they are selling service… Strange attitudes… food at breakfast buffet finished but they don't follow well to bring new food again. waiting waiting… the hotel group must check these things otherwise customers will move to other hotels i believe…
I have been to this hotel several times. The last experience was the worst. I came to this hotel from afar and despite availability the reception asked 80 USD more for 2 people for 1 or 2 hours early check in which I have never encountered something like that considering my experience in a large hotel. The only good receptionist was Mr. ABASY, he sacrifices so much. The safe didn't work and to change rooms, he came to help me alone. Also, when I was at the restaurant, the waiter insisted on paying at the table but Mr. Abassy agreed to put the room bill and we paid before check out. The workers there don't know they are selling service...Strange attitudes...the food at the breakfast buffet is finished but they don't follow up well to bring new food again. wait wait… the hotel group needs to check these things otherwise the guests will move to other hotels I believe…
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
As a European, you are treated incredibly badly in this hotel, especially if you don't speak French. You are ignored, shouted at and lied to. The staff themselves speak no English or only very poorly, which makes communication almost impossible. No comfort is offered: even everyday things like tea, juice or towels are not provided even when asked for. The staff actively refuses any service. The rooms are old and worn. The price for the overnight stay is massively inflated. Be careful: when checking in, a credit card is required as security, on which a large amount is reserved. When checking out, a different credit card is required to pay for the stay because the original card supposedly does not work. The reserved amount will not be refunded.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a 2* hotel pretending to be a 4*. So many things about it that are just unacceptable. The AC was lame, even in a cool time of year. The shower had one temperature - cold - no matter what time of day it was. The entire room felt worn out and beyond shabby. the reception staff were not at all friendly. There is no gym or fitness facility. The breakfast was just about passable, but low quality. But the prices are 4* - how do they get away with this? Lack of alternative options? Or milking the business clients in this part of town? I will not be going back!
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Date of stay: September 2022
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick SANA, Other at Novotel Dakar
Responded 16 Sept 2022
Dear Dub Van Camper, Thank you for taking the time to inform us of the difficulties you encountered with our services at our establishment. We are sincerely sorry. If you wish, you can contact us to discuss it. Know that following your opinion the whole team will be mobilized to provide solutions to the points you mention (Shower, reception staff, Fitness facility, breakfast....). Do not hesitate to repeat the experience with us to be sure. Cordially.
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The room is correct. For the price we paid, we had everything we're expecting of a hotel room-- coffee, tea, comfortable bed, a shower with a working heater, and bonus is the nice view from our room. The breakfast was excellent!! For heavy eaters, they also serve rice and fish/meat and it's perfect if you're the brunch kind of person or if you have a long day ahead of you. 5 stars for the bacon which is very expensive in Dakar and quite hard to find :p
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Date of stay: March 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah HEDI, Guest Services / Front Office at Novotel Dakar
Responded 6 Apr 2022
Dear GladsyG, Thank you for taking the time to write us your precious opinion regarding your stay at the Novotel Dakar. Our team was more than glad to welcome you and even more that you appreciated the breakfast buffet with the bacon ! :) Your satisfaction is, at the same time, the best reward and motivation for our team in order to keep on offering you a perfect quality of service. Thank you again for your great rate and comments, and we hope your next visit among us to be as pleasant as the previous one. Sincerely,
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On the date of my arrival (May 20, 2024, at 8am) the receptionist who attended to me was rude, rude, unavailable and very aggressive. She did not provide me with information regarding access to the room, she refused to insist on my payment via Visa credit card, she refused to clearly write her name so that I could report her bad behavior. The room I stayed in did not correspond to my reservation instructions through HRS (from the World Bank), it did not have a view of the sea or pool. The mattress was extremely soft, without comfort, which prevented me from sleeping well, I needed a more rigid/orthopedic mattress, as I was at work and it is very important to be able to rest well and wake up without back pain. It was not a pleasant experience at all.
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Review collected in partnership with Accorhotels.com
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aby myriam POUYE, Other at Novotel Dakar
Responded 8 Jun 2024
Dear edalmann, We sincerely apologize for the unsatisfactory experience you encountered with our front desk employee. Providing exceptional customer service is our top priority, and we regret that we fell short during your check-in. Rest assured that we will address this issue internally to ensure it does not happen again. Regarding the room discrepancy and the mattress comfort, we understand the importance of a good night's sleep, especially during work trips. We will investigate the room assignment process to prevent such errors in the future. Your feedback is invaluable to us, and we will strive to improve based on your comments. We hope to have the opportunity to welcome you back and provide you with a much-improved stay. Warm regards Aby Myriam POUYE
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I stayed for two weeks there and can say it's a neat, spacious hotel, very close to the seaside and with many rooms with sea view. The food is good though there could be a little bit more of variety. My main criticism refers, however, to the service: I had breakfast at different times and quite often there was either not much tea or/and bread selection left or/and the guy preparing egg dishes was not on his place. The worst was that I observed many times staff getting small plates of food obviously for themselves rather than taking care of missing items for the guests. In one instance the guy in charge of preparing egg dishes stood next to me at the coffee machine, greeted my friendly, than explained to his colleague how the coffee machine works and once both had gotten their coffee, they just left the breakfast room. The other issue I had with the bar and the terrace restaurant: When ordering a glass of wine, they gave me twice the most expensive one without asking me in advance which one I want (e.g. by showing me the drinks list); it also happened a few times that the most reasonable red wine (Merlot) was not available. When it comes to the payment, it happened several times that the waiters didn't have change and needed to go getting it somewhere else in the hotel. In one case the waitress came back and gave me an insufficient amount of change without even apologizing for it.
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Date of stay: June 2021
Value
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Ask for a room with sea view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sarah HEDI, Guest Services / Front Office at Novotel Dakar
Responded 16 Aug 2021
Dear Winzof, Thank you for taking the time to write us about your stay at the Novotel Dakar. Our team was glad to welcome you and even more to learn that you enjoyed the hotel area and the vue ! Your opinion is precious and help us improving everyday the quality of our services. We are more than sorry to read that your experience didn't meet your expectations and we truly apologize for this. We are taking notes carefully, in order to improve your next visit, especially about our service, and the change incident. However, the staff members you saw filling small plates at the buffet were preparing plates for some In-Room Breakfasts. We guarantee you that we will do everything possible to prevent this kind of misunderstanding from happening again. Thank you again for writing a comment about your experience and we hope your next visit at the Novotel Dakar be much better than the previous one. Best regards,
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1. Getting visa – contact with Sen embassy. Despite of writting that EU citizens don't need visa, it wasn't so on December 2014. I simply registered via internet, paid ~ 50 $ and get visa in airport. I didn't do vaccination against yellow fever.
2. About prices: July–late September is humid season, hotels reduce prices up to 40%. I visited Sen on late December. Excellent. That's hardto understand what You are looking for. I honestly recommend hotel Ibis, it is side to side with Novotel. Price is lower, the personal is more friendly, but You can use also services of Novotel, pool is common.
3. About fligts – there are very many possibilities, look internet. I like Turkish Airlines.
4. I guess – 1 day in Dakar for city tour is enough, 1 day for Goree Island, 2 days for Saloum delta national park, 3 days for Sant Louis, 1 day in Dakar at the pool before fligt. You will be happy!!!
5. Senegal isn't a cheap country for tubabs! But – there I'd met the most friendly people in Africa! Learn some words on Woloff and always be kind. Good luck!
There are more places to choose from in the Dakar area.
PRICE RANGE
₹13,929 - ₹17,283 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel dakar hotel dakar, dakar novotel
LOCATION
SenegalDakar RegionDakar
NUMBER OF ROOMS
241
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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