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6/8/2017 7/8/2017
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    Kigali Serena Hotel

    KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
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    Best prices for your stay
    6/8/2017 7/8/2017
    Savings alert: 14% below average rate

    The price you found is 14% lower than this hotel's average rate of US$ 351/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    US$ 487
    US$ 301
    SAVE US$ 186
    US$ 357
    US$ 357
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    Overview
    • Excellent54%
    • Very good37%
    • Average7%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Shuttle Bus Service
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Hotel Des Mille Collines
    703 reviews
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    Heaven Restaurant & Boutique Hotel
    177 reviews
    #5 of 48 hotels in Kigali
     
    Kigali Marriott Hotel
    122 reviews
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Reviews (716)
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    There are newer reviews for Kigali Serena Hotel
    See the most recent reviews

    11 - 15 of 670 reviews

    Reviewed 2 weeks ago via mobile

    The hospitality at the hotel is really great and so is the food. I always stay at the hotel and have not been disappointed so far and would recommend it anytime. The rooms are also very spacious and I love their gym and swimming pool...More

    Thank Moses M
    Reviewed 3 weeks ago via mobile

    Been to several Serena hotels the staff were freindly and welcoming but management seemed to have been on the dissapointing end arrived and room was not ready then later a room was ready but on getting there most appliances weren't working hot water was off...More

    Thank Raymond J
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 2 weeks ago

    Dear Raymond J, Thank you for taking time to share your experience following your recent stay with us. I would like to sincerely apologize for failing to meet your expectations at check-in and also for allocating you a room that was not ready for occupation....More

    Reviewed 3 weeks ago via mobile

    Based on previous reviews had high expectations Check in was a nightmare. A full compliment of staff but only one serving. Check out again a mare. Tried to hand me receipts that weren't mine though had been allocated to my room Hotel very clean, staff...More

    Thank Allyson R
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 2 weeks ago

    Dear Allyson R, Thank you for taking time to share your experience following your recent stay with us. I would like to sincerely apologize for the negative experience you had during your stay and I assure you that the areas of shortfall highlighted have received...More

    Reviewed 4 weeks ago

    Just completed a 3 country trip (Rwanda,D.R. Congo, and Uganda). This was our 10th African safari but we were anxious to add several new countries to our list and to see both kinds of gorillas. We book-ended the trip with the Serena. Our first and...More

    Thank Dale D
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 5 days ago

    Dear Dale D, Thank you for taking time to share a review following your recent stay at Kigali Serena Hotel. Our constant strive is to offer a product and service beyond our guests expectations and we are delighted to note that we exceeded your expectations....More

    Reviewed 16 June 2017

    We just returned from our African Safari. After the Serengeti, etc., and before Rwanda, we spent one night here. It was a pleasant break from being in a bush camp. Mongolian buffet for dinner is wonderful. Fresh stir fry options; good buffet selections, etc., and...More

    Thank FloridaRetiredProf
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 4 weeks ago

    Dear FloridaRetiredProf, Thank you for taking time to share your outstanding review of our property following your recent stay with us. We are delighted that you enjoyed your stay and appreciate your compliments on our food offer - particularly Mongolian buffet and breakfast spread, Gift...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Shuttle Bus Service
    • Room Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$ 288 - US$ 445 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Business Hotel in Kigali
    • #1 Luxury Hotel in Kigali
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 104
    • Reservation Options
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    • Location
    • Rwanda >
    • Kigali Province >
    • Kigali
    Add Photo Photos
    Traveller (276)
    Room & Suite (83)
    Pool & Beach (30)
    Dining (28)
    Hotel & Grounds (104)
    Bathroom (43)
    Nearby
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    .29 km away
     
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    Hotel Des Mille Collines
    703 reviews
    .96 km away
     
    Heaven Restaurant & Boutique Hotel
    177 reviews
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    marycjenks
    29 March 2017|
    AnswerShow all 7 answers
    Response from Amrita J | Reviewed this property |
    Yes
    0
    Votes
    otienodavid
    5 March 2017|
    AnswerShow all 3 answers
    Response from SerenaHotels | Property representative |
    Dear Otieno David, Further to your query, we do have midweek and weekend rates however they vary based on occupancy levels. Please visit our website to view the latest rate offers.
    0
    Votes
    Temi A
    31 December 2016|
    AnswerShow all 9 answers
    Response from SerenaHotels | Property representative |
    Hello Temi, Yes we would be happy to arrange for the Airport Pick up and for the crib. Please call +250 788 184 500
    0
    Votes
    Room Tips
    "On our return, We asked for an upgrade, and got placed on the top floor overlooking the pool. Nice view and..."
    Read review
    "Not a vacation hôtel, more of a business hôtel."
    Read review
    "Ask for a room with a big balcony."
    Read review
    "Ask for a room facing the pool."
    Read review
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