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Kigali Serena Hotel

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#1 of 47 Hotels in Kigali
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Kigali Serena Hotel
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688 Reviews from our TripAdvisor Community

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Showing 644: English reviews
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Murqquab, United Arab Emirates
Reviewed yesterday NEW

One of the best i have seen in Africa, great hotel good customer service, Room were very good and Luxurious, staff was courteous like general public of Kigali. Location was also not bad not really far from Airport

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Helpful?
Thank RehanSherwani
Long Island, NY
Reviewed 4 days ago NEW

Right from the check in till check out. Always a smile. Food was good, but breakfast was great! Wonderful buffet. Live music by pool on Friday nights. Very clean. My room had everything you would need to make you comfortable.

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Helpful?
Thank ClaudBG123
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear ClaudBG123, Thank you for taking time to share your experience and we are delighted that you enjoyed your stay. Your comments on food offer and breakfast in particular will be shared with our Executive Chef Fred and his Kitchen brigade whom I'm sure will feel very inspired by your review! Our constant strive is to offer a product and...

Pleasanton, California
Reviewed 4 days ago NEW

I have traveled around the world...have had Spa services in 5 to 7 star hotels and the Spa at the Serena used to be in my top 3 places. My therapist knows my body type and knows how to apply the right level of pressure. Unfortunately, I recently had a horrible experience with a different therapist and management did nothing...

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Helpful?
Thank CTWAM
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear CTWAM, Thank you for taking time to provide us with such detailed feedback about your recent spa experience at our hotel. I would like to extend my sincere apologies for the negative experience you had at our spa and I assure you that your experience is certainly not representative of the high quality standards and principles that Serena Hotels...

Nairobi, Kenya
Reviewed 5 days ago NEW

The Serena is outstanding; the rooms are just perfect and the service is exceptional. The staff is friendly. Yet, I would not recommend the restaurant à la carte, better opt for buffet - I had "ravioli" and in truth they were samosas (fried) with no flavor at all. The breakfast buffet is alright. Considering its standard and the comparatively slow...

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Helpful?
Thank Thyme E
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Thyme E, Thank you for taking time to share your experience, following your recent stay. Kindly note that our aim is to surpass our guests' expectations and your feedback is important as it motivates us to improve. In this regard, we noted your comment about quality of the "ravioli" dish from our A'la Carte menu and would like inform...

Reviewed 1 week ago

This was just great. From airport pic up to airport drop. Driver, valet, check in and check out, restaurant, room service, room, laundry service everybody is trying to make you feel home and welcome. The hotel is great, clean. Food is great, fresh, tasty, choice. I hope I could stay longer. And Kigali is amazing ...

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Helpful?
Thank nkettani
Reviewed 2 weeks ago

Well located. Nice spacious and very comfy room, friendly staff. Great food, especially the breakfast. Overall, good value for money. A visit to the Genocide memorial is highly recommended as a day out drive to lake Kivu and the border town of Goma in DRC. Amazing transformation of the Country as seen from the prism of Kigali.

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Helpful?
Thank Ibrahim W
Miami, Florida
Reviewed 3 weeks ago

Everything you expect of a premium hotel, with downsides. Attentive staff. Great rooms and facilities. Excellent restaurants (breakfast is very good and plenty of choices). Property has a very good location

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Helpful?
Thank vilar30
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear vilar30, Thank you for taking time to share your experience. We are delighted to know that you enjoyed your stay and that our offer and service delivery met with your satisfaction. We look forward to another opportunity to be of service to you, hopefully, in the not too distant future. Sincerely, Daniel Sambai General Manager

Kigali, Rwanda
Reviewed 3 weeks ago

we stayed in This hotel Located in Gisenyi, we enjoyed their services! Especial at the Beach, everyone tried they can to give us a nice service. Thank you very much Kivu Serena Hotel Team and we appreciated your Kind

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Helpful?
1Thank GoldenRw
SerenaHotels, Country Manager - Serena Hotels, Rwanda at Kigali Serena Hotel, responded to this review

Dear GoldenRw, Thank you for taking time to share your experience following your stay at Lake Kivu Serena Hotel. Our aim is to exceed our guests' expectations and nothing makes us happier than to receive such high rating from you, which will continue to motivate us to improve on our service delivery. We thank you for choosing to stay with...

Kampala, Uganda
Reviewed 3 weeks ago via mobile

Comfortable, modern hotel with all the expected amenities. The rooms are spacious and well furnished and the staff were friendly. The internet was fast and reliable while the gym was well equipped and clean. There are 2 restaurants: one serving buffet and the other a la carte. The menu has adequate variety and the food is well prepared and delicious....

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Helpful?
Thank wasolosnipes
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Wasolosnipes, Thank you for taking time to share your experience. Our aim is to exceed our guests' expectations and nothing makes us happier than to receive such high rating from you, which will continue to motivate us to improve on our service delivery. We thank you for your loyalty and look forward to welcoming you back to Kigali Serena...

Reviewed 4 weeks ago via mobile

Good hotel, comfortable clean rooms, good restaurants, decent gym and spa. Not to forget the pool is quite good too. Good location. Staff is courteous and friendly. The styling is a bit dates. @ $200 / night it's not the best value for money. But the feel of the hotel is much better than the Marriott.

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Helpful?
Thank Sandeep B
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Sandeep B, Thank you for taking time to post a review on your experience at Kigali Serena Hotel. We are delighted that you enjoyed your stay and your comments will be shared with all the staff. Once again, thank you for your feedback and we look forward to hosting you again. Kind Regards Daniel Sambai General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. Relaxed yet elegant, the hotel features an executive lounge and Bar and one of the city's most popular venues, the Milimani Restaurant styled to offer a classically elegant interior and a light filled atrium overlooking the verdant tropical gardens. ... more   less 

Additional Information about Kigali Serena Hotel

Address: KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
Region: Rwanda > Kigali Province > Kigali
Price Range: ₹ 19,183 - ₹ 28,349 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kigali Serena Hotel 5*
Number of rooms: 104
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Hotel Style:
#1 Business Hotel in Kigali
#1 Luxury Hotel in Kigali
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Questions & Answers

Here's what travellers have asked, with answers from Kigali Serena Hotel staff and other travellers.
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Questions? Get answers from Kigali Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room on Backside mountain view.”
 of 5 bubbles RehanSherwani, 24 Mar 2017 | Read review
“Ask for pool view”
 of 5 bubbles nkettani, 14 Mar 2017 | Read review
“Higher level rooms offers great pre view of the hilly city”
 of 5 bubbles 819ibrahimw, 6 Mar 2017 | Read review
“Room facing the pool”
 of 5 bubbles vilar30, 4 Mar 2017 | Read review
“We were a fairly large group and everyone liked their rooms.”
 of 5 bubbles drbw1, 21 Feb 2017 | Read review
5 of 5