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Heaven Restaurant & Boutique Hotel

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123 Reviews from our TripAdvisor Community

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Showing 116: English reviews
Nairobi, Kenya
1 review
Reviewed 2 weeks ago

The staff at Heaven were really pleasant and helpful. The rooms clean, though there is need to rethink the set up of the rooms as they appear to be squeezed . The restuarant was great and I look forward to visiting again and again.

Review collected in partnership with this hotel

Helpful?
Thank gmuric_209501
Toronto, Ontario
1 review
Reviewed 3 weeks ago

From the comfy room to the excellent food, the lovely setting and the very friendly staff, I felt like I was in heaven. We all felt very welcome and are very satisfied with our visit. We definitely plan to return.

Review collected in partnership with this hotel

Helpful?
Thank michellehJ5185ZP
Heaven_Boutiqu_Hotel, General Manager at Heaven Restaurant & Boutique Hotel, responded to this review

Dear michellehJ5185ZP, Warm greetings from Heaven Boutique Hotel! Your wonderful review of your recent experience in our boutique hotel is most appreciated. We are also truly humbled by your choice of title; "Heaven Indeed!" We are committed to providing exceptional guest experience in a genuine and caring way and it is always a joy when our guests leave happy and... More 

Dallas
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 weeks ago

This is my second time to stay at the Heaven Boutique Hotel. The rooms are comfortable, and the staff are friendly, professional, and helpful. The complimentary breakfast is a well done. The location is just a little down the hill from the central business district. I would be delighted to return, and to recommend Heaven to friends.

Review collected in partnership with this hotel

Helpful?
Thank TexasTraveler94
Heaven_Boutiqu_Hotel, General Manager at Heaven Restaurant & Boutique Hotel, responded to this review

Hi TexasTraveler94. Warm greetings from Heaven Boutique Hotel. Thank you so much for sharing your recent travel experience on TripAdvisor. We are so delighted to note this was your second visit with us and your expectations were yet again exceeded. Thank you for highlighting our rooms are comfortable, the staff are professional and helpful, breakfast satisfactory and the location is... More 

nairobi
1 review
Reviewed 4 weeks ago

great food excellent waiters,friendly atmosphere well trained staff clean and safe with warm ambiance rwandan cultured with special cards with proverbs each evening no television initially but DSTV installed the day we were leaving

Review collected in partnership with this hotel

Helpful?
Thank irum_mirza
Heaven_Boutiqu_Hotel, Owner at Heaven Restaurant & Boutique Hotel, responded to this review

Thank you for your brilliant review of Heaven! We are so happy you enjoyed the proverbs we have printed for our guests, this was an initiative of our hotel staff to share local Kinyarwanda tradition with you. I'm very glad as well to hear that we were able to install DSTV in your room before your departure; now all of... More 

New York, NY
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago

I've lead a good and virtuous life but only truly secured my place in Heaven through a website connected to the cloud. My flight in was delayed a bit but I was assured that Heaven can wait as I knew from the website that Heaven is 24/7. When my Earthly vessel arrived at Heaven a security guard who responded to... More 

Helpful?
3 Thank davidlross
Heaven_Restaurant, General Manager at Heaven Restaurant & Boutique Hotel, responded to this review

Hi Davidlross. Very warm greetings from Heaven! Thank you so much for such a glowing, detailed and delightful narrative filled with generous compliments following your recent visit. You are not only an extremely creative writer but your words truly defy the imagination. Your review is certainly one of a kind and it will serve to inspire us to achieve even... More 

Scotland, United Kingdom
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 4 weeks ago

Would highly recommend anyone visiting Kigali to stay at Heaven Boutique Hotel. The hospitality here is truly world class - the staff is incredibly kind and professional and will bend over backwards to do make your stay as comfortable as possible. Especially the hotel manager Prosie, who after checking in found us at the bar and offered us a different... More 

Helpful?
1 Thank Nina49
Heaven_Boutiqu_Hotel, Owner at Heaven Restaurant & Boutique Hotel, responded to this review

Thank you for your lovely review of Heaven and especially for recognizing Prosie, our hotel manager, for her "world class" hospitality! Our hotel staff take care to listen carefully to our clients and to go above and beyond expectations whenever possible. We are so pleased to hear that they were able to seamlessly shift your belongings to your new room... More 

Colorado Springs, Colorado
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 weeks ago

WOW--I so loved the small ambience of this immaculate boutique hotel. The staff hospitality was very welcoming. The restaurant food was the best I had in Kigali with many delicious choices. I especially loved the outdoor terrace seating. Keep up the great team work.

Review collected in partnership with this hotel

Helpful?
Thank RhondaW3364
Heaven_Boutiqu_Hotel, Owner at Heaven Restaurant & Boutique Hotel, responded to this review

Thanks a million for your outstanding review of us, Rhonda! We enjoyed hosting you and hope to welcome you back very soon. Best, Alissa More 

San Francisco, California
1 review
Reviewed 25 October 2016

The room size is small, however, in exchange you will get great customer service (the staff is friendly and helpful), clean rooms and bathroom, yummy food at the Heaven restaurant, and in close proximity to the only mall in Kigali as well as other hotels and tourist areas.

Review collected in partnership with this hotel

Helpful?
Thank adithis2016
Heaven_Boutiqu_Hotel, General Manager at Heaven Restaurant & Boutique Hotel, responded to this review

Hi Adithis2016. Warm greetings from Heaven Rwanda! It was indeed a great pleasure to have you as our recent Guest. Thank you for taking the time to post a review following your stay with us. We are delighted to read our good guest relations, friendly and helpful staff, clean rooms, central location of the hotel and delicious food complemented the... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 October 2016

From the moment of check-in till the moment of check-out it was a great stay with friendly competent staff, great breakfast in a very safe and homely hotel.The rooms are nice but simple, and I slept great! My only comment would be that my room lacked a working space, but the spacious lobbies on each floor made up for this.... More 

Helpful?
1 Thank Zijlie
Heaven_Boutiqu_Hotel, General Manager at Heaven Restaurant & Boutique Hotel, responded to this review

Dear Zijlie, Warm greetings from Heaven Rwanda! It was indeed a great pleasure to have you as our recent guest and we thank you for your valued time to post a review on TripAdvisor. We can't thank you enough for your kind remarks regarding our friendly and authentic hospitality. We are indeed very fortunate to have a caring team both... More 

Warsaw, Poland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 October 2016

Great atmosphere, extremely nice helpful and competent staff , and great food at the restaurant. with a nice view of the city. There is also the possibility to buy souvenirs at the hotel. Definitely a great place to stay in Kigali.

Review collected in partnership with this hotel

Helpful?
1 Thank robertorios2016
Heaven_Boutiqu_Hotel, General Manager at Heaven Restaurant & Boutique Hotel, responded to this review

Dear Robertorios2016, Warm greetings from Heaven Restaurant & Boutique Hotel. Thank you for taking the time to review your stay with us. We are delighted to note your stay was comfortable and you indeed had a great time. We are very proud of the level of service that we offer and we highly appreciate your gratifying comments regarding our helpful... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Free Breakfast
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Babysitting

Additional Information about Heaven Restaurant & Boutique Hotel

Address: Street No 7, KN 29 | Kiyovu, Kigali, Rwanda (Formerly Inn Heaven)
Region: Rwanda > Kigali Province > Kigali
Price Range: ₹ 7,841 - ₹ 9,887 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heaven Restaurant & Boutique Hotel 3.5*
Number of rooms: 20
Reservation Options:
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Questions & Answers

Questions? Get answers from Heaven Restaurant & Boutique Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed in the Inzozi room, up in the same compound as the restaurant. Has small foyer area with couch, coffee table, and refrigerator, then bathroom off to right and bedroom to left. Good room and was quiet.”
 of 5 bubbles TexasTraveler94, 7 Nov 2016 | Read review
“I enjoyed sleeping in the clouds room 101”
 of 5 bubbles davidlross, 4 Nov 2016 | Read review
“Rooms near the restaurant are nice and close when you want to stumble into bed.”
 of 5 bubbles karenwendyjones, 21 Aug 2016 | Read review
“I guess the hotel ranges from budget (the guest house) to Luxury”
 of 5 bubbles ugandasafarisp, 6 Aug 2016 | Read review
“Rooms in the newer main building are the nicest”
 of 5 bubbles LisaED2015, 25 Jul 2016 | Read review
5 of 5
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