We love this hotel very much which is very beautiful and cozy overlooking the city and the ocean. The neighborhood is very quiet on hill. A bus goes to here but not frequent, no transport even taxi at night time. We were kindly given a room facing the pool, and the Indian Ocean further. The room is clean, spacious, bed comfy. I particularly love the swimming pool which is very charming and many pictures were taken. But the breakfast is quite disappointing. The price is great. Overall we enjoy our stay, very cozy stay 😍😍
The hotel is really nice: the pool is very cool, the gym area is ok, rooms are clean. The staff is outstanding and you really feel welcome. The bar is great. This hotel knows what diversity mean with a very diverse personnel. But it would be smart and ecologically-minded to not give so many small samples of products (shampoo, bath, lotion,..) in each room every day and you should rather change it with large containers which stays in the room (like may hotel do today). These are tons of plastic thrown every year from your hotel ending up in the ocean while there is a sustainable and easy solution which still keeps us, the costumers, satisfied and happy to not contribute to this destruction of our environment. There are many turtles around the La Réunion island and their stomachs are filled of plastic then you should ACT and change this. I will not come back for this reason. …
Excellent stay to Mercure Creolia in Saint Denis La Réunion. staff is unbelievable ! Great service from the front desk - special thanks to Fleur, Fanilo, Virginie and the restaurant and bar as well. Everyone was fantastic to accommodate our stay despite my travelling context situation. Well done ! keep maintaining it !
We have expected to have a great service with is required of titre MERCURE groupe We are not satisfied with their service There is no electricity when I have to go down by the lift which is out of service There was no internet when I needed When we have had the problem of the room which is situated by the under constriction which has started from 7 am we complained to the service and require to do something or change the room They can not propose anything We think we will never stay at this hotel with this price not value with 4 stars hotel
This hotel is 10 km away from the airport and 5 km away from the centre of St Denis-very handy is their free shuttle with very kind driver Henrike (sorry if it wrong spelling) that will pick you up/back from the airport and take you to/back from town. You must make sure you book all though as the shuttle runs to schedule. Mercure has a sweeping view (may be the best) over St Denis. I could see that most rooms had a balcony with table and chairs, Complimentary bottle of water every night left cold in the fridge, room are fine though the walls are not well insulated and we had a noisy neighbour. Our son had a nose bleed in the night and unfortunately messed up the sheets but the housekeeping lady of our room 213 could not have been nicer, she smiled and wave her hand in " don't worry" gesture and we left her to clean the mess up. Thank you! The Gym is superb if you can spate the time as there is a lot to see and do on Reunion. The atmosphere is relaxed and friendly, staff are great and very easy to talk to. Thank you Cedric, at the reception, for sparing the time to talk to us and share what is to live in Reunion. Breakfast is very good-Nespresso, superb bread ,local sausage ,excellent pastry. Prices to eat in the hotel are the same as the restaurants down town so save yourselves the taxi ride and eat in the hotel. If you decide to drive yourselves in town, I must warn you the town is very busy with traffic, all parking is paid and spaces few and far between. I must mention the barman who's name I did not note down, but he had hearing impediment -he was the most attentive and yet unobtrusive barman I have seen. You know how most bar staff can pretend they do not see you or hear you-well this chap was on top of his game. Thank you! I would recommend this hotel as a base for Reunion ,you can hire a car from the hotel (very reasonable) drive round and come back to a laid back friendly hotel.…
You are paying for the view. My room was fine. Bit dark and dated (I was on the first floor). But the bathroom was just refurbished and nice. I was not concerned with the view - as I was using this as a day hotel. Definitely get a room with a balcony and view - as it is stunning. I took the view in from the pool in the front patio - which is pretty amazing. Great breakfast - with view as well. Staff was very helpful. Internet is good. Hotel shuttle to airplay as well was good - but closed at 5PM - which makes no sense if catching an international flight to Paris (which most would be). As that flight leaves at 8. Airport is only ten mins away.
Very good welcoming & services, spacious room & clean, wonderful swimming pool with a nice view of the city. Nice bedding. The restaurant have new fourniture and decoration. We would definitely go again.
My general stay in the hotel was good, but I was very, very disappointed with a misunderstanding with the staff, where I ended paying (quite much) for something they told me, in the first place, it was included.
My stay st the hotel was very short - just 2 nights and most of the time was spent in business meetings. The hotel, if I remember correctly, is a bit away from down town. The front desk staff were very courteous and always willing to help. The restaurant had a good selection of food and was very clean. Pricing of course was high like everything else on the island, since everything is imported hence costs are generally higher. The breakfast was very substantial and tasty. The rooms were clean with pleasing decor. I loved the city view. Try and drive around the island if you have time. I rented a cab for the day and the driver drove me around the whole island. Took a couple of hours but it was beautiful. Saw the site of the volcano Piton de la Fournaise and the solidified lava flow trail. All in all I had a great experience on Reunion Island and staying at this hotel made it even more pleasant. I will stay here again and definitely recommend it.…
Honestly the only thing which is ok with this hotel is the panoramic view. The rooms are very basic and cheap looking. The restaurant food is nothing special and the staff are not very helpful or understanding.