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Hotel Mercure Creolia Saint Denis La Reunion

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14, Rue du Stade Montgaillard, Saint-Denis 97400 Reunion Island
Lowest prices for your stay
Mercure
$172
Expedia.com
$172
Free cancellation until 12/02/23
Priceline
$148
Free cancellation until 11/02/23
Booking.com$171
Hotels.com$172
Destinia.com$175
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (350)
Room & Suite (68)
Dining (26)

About

#4 of 12 hotels in Saint-Denis
Location
Cleanliness
Service
Value
Hotel with 108 rooms including superior, deluxe and 2 rooms for disabled people. Located near the airport, the city centre and overlooking the bay of St Denis. The hotel has a restaurant, a bar, a swimming pool with terrace and a fitness centre. The Mercure Créolia also offers body and facial treatments in its Créolia Bien-Être beauty salon for both in-house and out-of-house guests. The Mercure Créolia also offers a bar with a good atmosphere every day of the week and themed evenings with entertainment around the pool. It also offers 5 meeting rooms (300 people). The Mercure Creolia offers a free shuttle service (airport/city centre), on request. Service available from 9:00 to 17:00. The Mercure Creolia Hotel is proud to announce that it is officially Ecolabel certified since 2018. Many environmentally friendly services have been put in place. Indeed, it is the use of ecolabelled cleaning products, the proposal of organic products in the restaurant or the replacement of plastic straws by rice straws. It is also the use of a bean-to-cup coffee machine and the distribution of environmentally friendly messages to customers.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Shuttle bus service
Business Centre with Internet Access
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Car hire
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Waxing services
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Family
Languages Spoken
English, French
840Reviews6Q+A25Room tips
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MissHK2009 wrote a review Jan 2023
Hong Kong, China3784 contributions709 helpful votes
+1
We love this hotel very much which is very beautiful and cozy overlooking the city and the ocean. The neighborhood is very quiet on hill. A bus goes to here but not frequent, no transport even taxi at night time. We were kindly given a room facing the pool, and the Indian Ocean further. The room is clean, spacious, bed comfy. I particularly love the swimming pool which is very charming and many pictures were taken. But the breakfast is quite disappointing. The price is great. Overall we enjoy our stay, very cozy stay 😍😍
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Matthieu wrote a review Nov 2021
Switzerland151 contributions115 helpful votes
The hotel is really nice: the pool is very cool, the gym area is ok, rooms are clean. The staff is outstanding and you really feel welcome. The bar is great. This hotel knows what diversity mean with a very diverse personnel. But it would be smart and ecologically-minded to not give so many small samples of products (shampoo, bath, lotion,..) in each room every day and you should rather change it with large containers which stays in the room (like may hotel do today). These are tons of plastic thrown every year from your hotel ending up in the ocean while there is a sustainable and easy solution which still keeps us, the costumers, satisfied and happy to not contribute to this destruction of our environment. There are many turtles around the La Réunion island and their stomachs are filled of plastic then you should ACT and change this. I will not come back for this reason.
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pascal Turonnet, General Manager at Hotel Mercure Créolia Saint Denis La Réunion
Responded 13 Dec 2021
Dear customer, Thank you for having taken the time to share your view about our hotel. We are pleased to read that you enjoyed the infrastructures of the hotel and the hospitality of our team. We share your concern about environment. For you information, we are already committed in reducing our impact on nature, which has led us to obtain the EU Ecolabel since 2018. Among the progress made in the last years, we have introduced the sorting of waste in every part of the hotel so that plastic does not end in the ocean, we only use environmentally friendly cleaning products, we favor local food products and we select energy-saving equipments. Regarding the samples of products, there are only offered in priviledge rooms and suites. As they belong to operational standards of Mercure brand, we have shared your view with Accor group so that it is taken into account. Your comment is very helpful. It will help to make things change for a better future. Best regards, Hélène, Executive Assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gregory D wrote a review Oct 2020
4 contributions
Excellent stay to Mercure Creolia in Saint Denis La Réunion. staff is unbelievable ! Great service from the front desk - special thanks to Fleur, Fanilo, Virginie and the restaurant and bar as well. Everyone was fantastic to accommodate our stay despite my travelling context situation. Well done ! keep maintaining it !
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Review collected in partnership with Accorhotels.com
Date of stay: October 2020
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pascal Turonnet, Directeur général at Hotel Mercure Créolia Saint Denis La Réunion
Responded 3 Nov 2020
Dear Gregory, Thank you so much for your kind comment ! We have shared your message with our team. It was a pleasure to welcome you in Mercure Creolia Hotel. We hope to see you again as soon as possible. Best regards, Helene, Executive assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
407tomomi wrote a review Dec 2019
1 contribution1 helpful vote
We have expected to have a great service with is required of titre MERCURE groupe We are not satisfied with their service There is no electricity when I have to go down by the lift which is out of service There was no internet when I needed When we have had the problem of the room which is situated by the under constriction which has started from 7 am we complained to the service and require to do something or change the room They can not propose anything We think we will never stay at this hotel with this price not value with 4 stars hotel
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Review collected in partnership with Accorhotels.com
Date of stay: November 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from MERCURECreolia, Assistante de direction at Hotel Mercure Créolia Saint Denis La Réunion
Responded 8 Dec 2019
Dear client, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Créolia. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. During your stay, there was indeed a general power cut in our quarter by EDF (the French electricity supplier), which has caused the breakdown of our lifts and of our internet equipment. Our generator took over in a few seconds, but then we had no other choice than wait until our Internet modem restarts. Rest assured that we are taking the appropriate measures to reduce as much as possible the inconvenience caused in such cases. We are looking forward to welcoming you again at Mercure Creolia. Please do not hesitate to contact me during your next visit. Sincerely, Hélène Labbé (helene.labbe@exsel.re)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mariana K Paul wrote a review Jul 2019
Fife Scotland30 contributions35 helpful votes
This hotel is 10 km away from the airport and 5 km away from the centre of St Denis-very handy is their free shuttle with very kind driver Henrike (sorry if it wrong spelling) that will pick you up/back from the airport and take you to/back from town. You must make sure you book all though as the shuttle runs to schedule. Mercure has a sweeping view (may be the best) over St Denis. I could see that most rooms had a balcony with table and chairs, Complimentary bottle of water every night left cold in the fridge, room are fine though the walls are not well insulated and we had a noisy neighbour. Our son had a nose bleed in the night and unfortunately messed up the sheets but the housekeeping lady of our room 213 could not have been nicer, she smiled and wave her hand in " don't worry" gesture and we left her to clean the mess up. Thank you! The Gym is superb if you can spate the time as there is a lot to see and do on Reunion. The atmosphere is relaxed and friendly, staff are great and very easy to talk to. Thank you Cedric, at the reception, for sparing the time to talk to us and share what is to live in Reunion. Breakfast is very good-Nespresso, superb bread ,local sausage ,excellent pastry. Prices to eat in the hotel are the same as the restaurants down town so save yourselves the taxi ride and eat in the hotel. If you decide to drive yourselves in town, I must warn you the town is very busy with traffic, all parking is paid and spaces few and far between. I must mention the barman who's name I did not note down, but he had hearing impediment -he was the most attentive and yet unobtrusive barman I have seen. You know how most bar staff can pretend they do not see you or hear you-well this chap was on top of his game. Thank you! I would recommend this hotel as a base for Reunion ,you can hire a car from the hotel (very reasonable) drive round and come back to a laid back friendly hotel.
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Date of stay: July 2019
Value
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Trip type: Travelled with family
Room Tip: all room are quiet traffic- wise but the walls are thin and neighbours can be noisy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from MERCURECreolia, Mercure Creolia Team at Hotel Mercure Créolia Saint Denis La Réunion
Responded 4 Aug 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Créolia. It is always a pleasure to receive positive comments. And thank you very much for your beautiful comments concerning the location of our establishment, our shuttle, our breathtaking views of the entire capital and oceans (you're right, probably one of the best views ;) ), our rooms, our all new fitness room, our breakfast buffet "Kaloupilé", as well as the professionalism of our teams. In particular about the kindness of our porter Henrico and the special attention of our bartender Jeffrey :). We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you also for your recommendation. We are pleased to know that you mostly enjoyed your stay with us and we hope to see you again in our hotel. Best Regards, The entire Mercure Créolia team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adam L wrote a review Jun 2019
Los Angeles, California58 contributions19 helpful votes
You are paying for the view. My room was fine. Bit dark and dated (I was on the first floor). But the bathroom was just refurbished and nice. I was not concerned with the view - as I was using this as a day hotel. Definitely get a room with a balcony and view - as it is stunning. I took the view in from the pool in the front patio - which is pretty amazing. Great breakfast - with view as well. Staff was very helpful. Internet is good. Hotel shuttle to airplay as well was good - but closed at 5PM - which makes no sense if catching an international flight to Paris (which most would be). As that flight leaves at 8. Airport is only ten mins away.
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Date of stay: June 2019
Location
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Trip type: Travelled on business
Room Tip: Get a room with a balcony.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MERCURECreolia, L'équipe du Créolia at Hotel Mercure Créolia Saint Denis La Réunion
Responded 17 Jun 2019
Dear Guest, Thank you very much for sharing your experience with us. We are delighted to read that you enjoyed your stay at the Mercure Créolia. The view from our swimming pool and lobby is indeed quite exceptionnal, we can only agree with you :) We are glad to know that you also enjoyed our breakfast and the service provided by our staff. Regarding our complimentary shuttle service, we have duly noted your remarks, thank you for your feedback. Please kindly note that we are currently undertaking major renovation work for all of our rooms. We hope to see you soon at the Créolia. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Isabela B wrote a review May 2019
3 contributions
Very good welcoming & services, spacious room & clean, wonderful swimming pool with a nice view of the city. Nice bedding. The restaurant have new fourniture and decoration. We would definitely go again.
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Date of stay: May 2019
Location
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Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MERCURECreolia, Assistante de Direction at Hotel Mercure Créolia Saint Denis La Réunion
Responded 20 May 2019
Dear Isabela, Thank you so much for sharing your experience at the Mercure Creolia with us. We are delighted to know that you enjoyed your stay and we will share your kind words with our entire team. We hope to welcome you again very soon ! Best regards, Justine DB
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SOliver wrote a review May 2019
5 contributions
My general stay in the hotel was good, but I was very, very disappointed with a misunderstanding with the staff, where I ended paying (quite much) for something they told me, in the first place, it was included.
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Date of stay: April 2019
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MERCURECreolia, Assistante de Direction at Hotel Mercure Créolia Saint Denis La Réunion
Responded 5 May 2019
Dear Ms Oliver, We are very sorry to read your disappointment and we have already sent you an email to discuss this matter and find a solution that is suitable for you. Indeed, our laundry services have never been included but there must have been a misunderstanding between you and our staff. We do apologize for this. Please do not hesitate to reply to my email : j.debarsony@exsel.re Best regards, Justine DB Executive Assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Austin S wrote a review Apr 2019
Texas Gulf Coast, Texas12 contributions4 helpful votes
My stay st the hotel was very short - just 2 nights and most of the time was spent in business meetings. The hotel, if I remember correctly, is a bit away from down town. The front desk staff were very courteous and always willing to help. The restaurant had a good selection of food and was very clean. Pricing of course was high like everything else on the island, since everything is imported hence costs are generally higher. The breakfast was very substantial and tasty. The rooms were clean with pleasing decor. I loved the city view. Try and drive around the island if you have time. I rented a cab for the day and the driver drove me around the whole island. Took a couple of hours but it was beautiful. Saw the site of the volcano Piton de la Fournaise and the solidified lava flow trail. All in all I had a great experience on Reunion Island and staying at this hotel made it even more pleasant. I will stay here again and definitely recommend it.
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Date of stay: May 2018Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MERCURECreolia, Assistante de Direction at Hotel Mercure Créolia Saint Denis La Réunion
Responded 5 Apr 2019
Dear Austin, Thank you so much for taking the time to write this comprehensive review of your stay at La Réunion island. We are delighted to read your kind words about the quality of our hotel, our staff and our restaurant. Indeed, La Réunion is a beautiful island and so full of naturel resources ! It will be our pleasure to welcome you again, soon we hope. Sincerely, Justine DB Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
momobulco wrote a review Mar 2019
France39 contributions19 helpful votes
Honestly the only thing which is ok with this hotel is the panoramic view. The rooms are very basic and cheap looking. The restaurant food is nothing special and the staff are not very helpful or understanding.
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Date of stay: April 2018Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MERCURECreolia, Assistante de Direction at Hotel Mercure Créolia Saint Denis La Réunion
Responded 5 Apr 2019
Dear momobulco, Thank you for sharing your experience with us. We are quite surprised to read your comments, about the food and the staff, as it usually is our key strenghts. Of course we cannot please everyone but I would really like to know what it is you did not like exactly. Could you please send me an email with more details: j.debarsony@exsel.re This would help us improve our service and better understand your experience. However, thank you for highlighting the beautiful panoramic view that our swimming pool offers. Looking forward to hearing from you, Best regards, Justine DB Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$125 - $149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure creolia saint-denis la reunion hotel saint-denis, mercure saint denis, accor saint denis
LOCATION
Reunion IslandArrondissement of Saint-DenisSaint-Denis
NUMBER OF ROOMS
108
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HOTEL MERCURE CREOLIA SAINT DENIS LA REUNION (Reunion Island/Saint-Denis) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Hotel Mercure Créolia Saint Denis La Réunion
Which popular attractions are close to Hotel Mercure Créolia Saint Denis La Réunion?
Nearby attractions include Parc de la Trinité (0.6 km), Muséum d'Histoire Naturelle de La Réunion (0.7 km), and Teat Champ Fleuri Plein Air (1.1 km).
What are some of the property amenities at Hotel Mercure Créolia Saint Denis La Réunion?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Mercure Créolia Saint Denis La Réunion?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Mercure Créolia Saint Denis La Réunion?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Mercure Créolia Saint Denis La Réunion?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Mercure Créolia Saint Denis La Réunion?
Conveniently located restaurants include L'ere des Mets, La Case De L'oncle Tom, and Le Neflier.
Are there opportunities to exercise at Hotel Mercure Créolia Saint Denis La Réunion?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel Mercure Créolia Saint Denis La Réunion have an airport shuttle?
Yes, Hotel Mercure Créolia Saint Denis La Réunion offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hotel Mercure Créolia Saint Denis La Réunion located near the city centre?
Yes, it is 1.0 km away from the centre of Saint-Denis.
Are any cleaning services offered at Hotel Mercure Créolia Saint Denis La Réunion?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Mercure Créolia Saint Denis La Réunion offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.